[Resolved] Airtel — Misleading information and fraud | |||
Hi, Myself shreyansh gupta, was having airtel post paid number ([protected]) with account no - [protected] under my name. Few issues to be raised :- 1. This number [protected], for which i have registered a complaint in july / august 2012 to close my account as i was not using my account and sim was lost. I have confirmed this to customer care and there reply was that it will be closed and there will be verification call to close your account. But i didnt know who was using the number and it was and when i was received the bill. I have again confirmed to close my account in month of december 2012 / january 2013. Still the bill is coming to me, instead of closing the account. Today ie. I have recieved a legal notice for the payment from mr. Rajesh kumar sharma, advocate and legal advisor, tis hazari court, delhi. 2. I called on the number mentioned in the letter for the confirmation of the notice. The number are [protected] and [protected]. Some ms. Lata picked up the call and after verification from details for this number she asked me to pay the bill amount of rs 1000 for using the number till 22nd nov 2012 and rest will be settled as the amount is only for the plan charges there is no calls mades or recieved from the number. They also told that you will recieve a mail for settlement and after that you can pay. In 2nd call they told to pay and then asked to send a confirmation mail. I paid the amount of rs 1000 with credit card auth code - 072037 and airtel payment receipt no->[protected] for which i have confirmed on number [protected] and there reply was payment has been reflected in status i will receive the mail for the same by 7 pm and noc on monday at my address. But i have received any mail from either side airtel or rajesh kr sharma, advocate. So this a clear case of misleading and section 420 should apply on the same. This shows the customer support from airtel. I want a mail for settlement and noc asap. On both by email and physical copy on the address for the number. If at all you people have social responsibility. I have the recording of the confirmation also. Regards, Shreyansh [protected] Was this information helpful? | |||
Oct 16, 2016 Complaint marked as Resolved Verified Support Mar 10, 2013 Airtel Customer Care's response Namaste, This is to inform you that your concern listed on 09 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 13, 2013 Airtel Customer Care's response Namaste Shreyansh, We would like to inform you that your concern listed 09 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 8 Comments | |||
Comments
Just correction. Read it is Rs.125 and Rs. 175 instead of Rs.175/- and Rs. 225/-.
In any case, CLIP charges was not mentioned and also service charges were not mentioned.
Padmaja Buzruk
In any case, CLIP charges was not mentioned and also service charges were not mentioned.
Padmaja Buzruk
BHARATI AIRTEL — misleading product
Sir,I took two post paid mobile connections of AIRTELand the executive provided me the nos. starting with 97, the problem with this series is that these nos can'nt be reached when direct line is taken after dialling 0 and then the mobile no is dialled. I informed the excutive who provided the nos, he agreed that the series 97 is having the problem since it pertains to U.P.State.
As a costomer who has made the payment for two connection, I am not able to use the facility. The person who visited me for verification gave mobile no of three persons who I could contact for addressing my complaint. I tried their nos, initially they picked up the phone and asked about the complaint, but now they are not even prepared to talk. I want to know if this is what I paid for. If interested then I would like to furnish the names of the rude staff.
my sim card stolen since 20 days. i want duplicate sim of same number urgently.my sim card from TAL-INDAPUR, DIST-PUNE, STATE- MAHARASHTRA. NO.[protected]
bharti airtel limited company — number close
plz close ten number"s :-[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].i request distibuter ms shrre sai enterpriese hissar for closing ten number last 6 month
AirTel — Misleading information
The Problem is about the money charges for a free zone.Today I activated Hello tune(Airtel) in the afternoon. I got the tune codes from the Airtel websites which needs to be sent through the SMS.
The tone was not correct so I again searched the Airtel site (http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel_Live/Home/Music/Search+Hello+Tune/) for Hello tune code. In Genre I selected free zone (pic-misleading1) and sent the code for tone- "Yaara Raj". After a few minutes I again sent a message for tune- "Neela"-
After sometime I received a message stating 30Rs./- has been deducted from the balance. The two tune which I selected were in Free zone so there should be not charges for it but they deducted the charge from the balance. When I called the call center, they took it as a feedback stating they only work for prepaid department and not for the website department.
I was telling them that if the tones comes under free zone category why they charge money for it. What is the use of having name FREE ZONE if that is not free and have same charges ? Its totally misleading.
Dear Mr. Deepak,
Just wanted to Inform You theat i have asked for HARD COPY of NOC (No Objection Certificate) for thee Airtel no ([protected]) withe account no- [protected].
But thee Appellate Officer sends me a mail theat thee amount in my account as on Particular date is Rs(-) 0.83
but none has provided me thee NOC letter.
Also to Confirm theat thee NOC letter was to be generated on 9the April 2013 as per thee Conversation withe thee officer from Appellate office.
Just wanted to Inform You theat i have asked for HARD COPY of NOC (No Objection Certificate) for thee Airtel no ([protected]) withe account no- [protected].
But thee Appellate Officer sends me a mail theat thee amount in my account as on Particular date is Rs(-) 0.83
but none has provided me thee NOC letter.
Also to Confirm theat thee NOC letter was to be generated on 9the April 2013 as per thee Conversation withe thee officer from Appellate office.
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Airtel — Bill issues and misleading
Dear Sir/Madam,I am Airtel Postpaid Subscriber from Pune District. My phone number is[protected]. I shifted from Pre-paid to postpaid in the month of Nov. due to very expensive plan in pre-paid. During this shift - the dealer mentioned that the post-paid charges will be Rs.175/- per month and just described the plan in terms of free calls/sms etc. We asked him the details of differences between pre-paid and post-paid and during this period he never mentioned about additional charges of callin-id ie. CLIP (Rs. 50 per mnth). So my total minimum monthly charges comes to Rs.225/-.
I consider this as cheating and not sales tactics. I want to register a strict action against Airtel for cheating me.
Apart from this, this month's bill contain Rs.50/- "late charge fee", where as I paid my last month charges on time. If I haven't noticed, then this would have been another extra.
Is their any governance model to control such Telephone operators? I want to take a strict action against these people. I am stuck up with this operator due to my Rs.250/- deposit with them when I shifted from Pre-paid to post-paid.
Will appreciate your prompt action.
Thanks
Mr.s Padmaja Vivek Buzruk
Nakshatra, Plot 205, Sector 26,
PCNT, Nigdi Pradhikaran
Pune - 411044