[Resolved] Airtel — miss calculations | |||
Dear Sir/Madam, My Name is Chetan Raut having with Account Number:[protected] with reference to my Airtel mobile bill for my mobile no: [protected]. I was on a business trip to The Netherlands (Holland) and I wished to carry my above mentioned mobile No. with me. Hence, I did all the required study and formalities like knowing what the tariff charges are, charges for incoming and outgoing calls, weather to use 3G or not and accordingly did all the formalities by visiting your Ankit Communications at Chinchwad. As a result of my prior study I made few requests like starting International calling on my mobile and barring the international GPRS! Details as below: I received an SMS mentioning that International Roaming has been activated on my mobile with effect from 1st of June 2013 And in other SMS mentioning that International GPRS barring has been started on my mobile with effect from 1st of June 2013 My Tour started on Morning 3rd of June 2013. After one week suddenly my incoming was barred and that too without any information or giving me any notice. Returning back to India I realized that my mobile bill was charged heavily in spite of me taking the precautions for activating the international roaming, etc. While I called the call center the executive mentioned that the roaming was not activated on my mobile and hence the bill generated is this huge! Then I revisited the Ankit communication in Chinchwad and gave a complaint regarding the same. The details of the complaint were as follows “The reference No for your Airtel mobile is 51378057, registered on 29 JUN 2013 at 14:57 am.” After this nobody called me back. I kept this mobile on for few weeks and then unfortunately had to stop using this No. I wish to use this mobile No. and hence I request you to recalculate the tariff and draft a bill where I can fully settle the genuine outstanding amount. I had used incoming for 1hr. 33min. and outgoing for 1min: 30sec. and the bill shouldn’t be more then Rs. 5952/- for Incoming calls and Rs. 225/- for Outgoing as per your Airtel website! I hope to hear a positive response from your end! Thanking you, Chetan ([protected]@gmail.com) Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Namaste Chetan,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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This is to inform you that your concern listed on 26 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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