Airtel — Missed Calls from Welcome Dept everyday at odd hours

Address:

Maharashtra

Airtel Customer service has been getting pathetic day by day.. The calls for so called "Platinum customer" is kept on hold for not less than 20 mins. I have been getting missed calls from the welcome dept (Rep - Prakash) at randoms hours and on complaining the Executive (name of the rep : Shabnam) tells to register a police complain instead of noting a complain to take action against the employee. On asking for escalation the rep disconnects the calls..Disgusting..hmpf

- Is this what they call customer service??
- Are the customer valued??