[Resolved]  Airtel Mobile Delhi — I paid the Bill of Rs. 2000/- as per company's demand but still my phone is In P.F. status

Address:

South Delhi, Delhi

Dear Sir/Madam

I have Airtel Post paid Mobile Connection, My No. is [protected].
I paid its all bills in time, from Last year , I observed that I am getting
exponential High bills while I am not doing that much calls and nobody except
me using this No. then I checked with Airtel Relationship centre, they said
that you activated some services for which you are getting charged.
I said that I have not activated/subscribed or requested for any other calls or
services, if there is any pls. stop it immediately, because I only use mobile
for Incoming and outgoing calls, nothing else. In March its amount was Rs. 1599/-

Since March I have been calling and contacting Customer Care for resolving the
issue and asking for activating my phone but nobody paid any heed to my
suffering, only assured me that some senior officer would call me.
But in june They asked Rs. 2700/- If I want to retain this Number.

On 22 June I got a call from Mr. Deepak, Legal Deptt.( [protected]) regarding the payment.He
Asked me to pay Rs. 2700 if I want to activate & Retain My Phone No.

I told him all my grievance and said that I am ready to do full payment but
first correct my bills and why company is charging rental for the month of
April and May while my In-coming & Out-going calls have been blocked since
March and now My phone No. also put in suspended status
.
He checked with his seniors and said Ok Company is waving -off Rs. 700/- You
just pay Rs. 2000/- and your phone would be activated withing 3-4 days. With in
Half-an-hour I reached the relationship centre I called him again and asked
him to talk to relationship officer (Ms. Suneeta Singh) regarding wave-off my bill and activating
my No. I paid Rs. 2000/- and gave him payments details like Receipt No., and
amount.

But still my phone is in Permanent Disconnected Status.