[Resolved]  Airtel Mobile Postpaid Connection — Regular practice to add undue charges in bill

Dear Concerned,

This is to draw your kind attention towards the poor service provided by Airtel mobile. It has become their regular practice to add un-necessary charges in the mobile bill. I have recd no call/sms from airtel about the same but without any consent given by me they add Rs. 60 for 180 mins free local @60 scheme, twice or thrice in the same bill.

Every month, they are adding this and on making complain they adjust this amount in next bill. In this busy life, I have no time to call customer care again and again and stand in queue. Find attached herewith all the details and reverts from airtel customer care.
[protected][protected][protected][protected]-------
Dear Ashutosh,

Thanks for your revert.

But the problem is still intact. My bills are still showing due amount without any adjustments. I am receiving 2 different sms from airtel. One is showing my due amount as 236.42 & in other sms total due is Rs. 810/-. Bill is showing due amount as 2044. I am totally confused.

It has become your regular practice to charge Rs. 60 on a/c of 180 min local free @ 60 scheme. When I have never applied for this scheme than why everytime you include this amount in my bill. In last two bills also you have charged the same and on my complaint the same is adjusted. I failed to understand why this is happening again n again !!!

Now, I am totally fed up with the services of airtel. Pls do the needful done.

Anu Bhasker


--- On Fri, 10/4/09, Appellate.[protected]@Airtel.in <Appellate.[protected]@Airtel.in> wrote:

From: Appellate.[protected]@Airtel.in <Appellate.[protected]@Airtel.in>
Subject: Regarding your Airtel Mobile Number [protected].
To: "coolsabha" <[protected]@yahoo.co.in>
Date: Friday, 10 April, 2009, 1:39 PM


Dear Mr. Bhaskar,


Thank you for writing to Airtel.

This has reference to your e-mail dated 10 April 2009 regarding reversal of advance rental on your Airtel number [protected].

We would like to inform you that we have processed the reversal of Rs.999./- charged against the Advance Rental 999 Plan in your invoice dated 13 March 2009. This adjustment would be posted in next 24 hours and would reflect in your next bill.

We would also like to inform you that your Airtel 299 plan has already been activated from 26 March 2009.

We hope you are satisfied with the resolution provided.

In future too, please feel free to speak to our call center executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Regards
Ashutosh Sharma
Appellate Officer
Airtel

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






coolsabha <[protected]@yahoo.co.in>
[protected]:43 PM To Appellate.[protected]@Airtel.in
cc
Subject Re: Regarding your Airtel Number [protected].

 Please do not print this e-mail unless it is absolutely necessary




Dear Zeeshan,

Its quite strange to see youR revert. All the things were made clear to you, yet you are not able to resolve the matter.

If your Customer Care exec had not spoken to me than how can I receive the message that 299 Magic Plan has been activeted on my number ??

I have already quoted the message text in the trail mail and to you also in our telephonic conversation.

I hope you will change my billing plan as per my requirement and your committment conveyed via sms dtd 17th March '09 failing which I will try all other options to get the justice.

Thanks n Regards,

Anu Bhasker
[protected]


--- On Wed, 1/4/09, Appellate.[protected]@Airtel.in <Appellate.[protected]@Airtel.in> wrote:

From: Appellate.[protected]@Airtel.in <Appellate.[protected]@Airtel.in>
Subject: Regarding your Airtel Number [protected].
To: "coolsabha" <[protected]@yahoo.co.in>
Date: Wednesday, 1 April, 2009, 3:58 PM




Dear Mr. Bhaskar,


Thank you for writing to Airtel.

This has reference to your e-mail dated 30 March 2009 regarding your Airtel number [protected].

As per your telephonic conversation with the undersigned, your bill plan renewal issue has been clarified.As per your complaint we have checked our record and unable to find any request regarding 299 Bill plan activation before 13 March 2009. Hence advance rental 999 was auto updated on your account w.e.f. 13 March.

However you have again requested for 299 Monthly rental plan on your account w.e.f 26 March 2009.So we regret the infeasibility to process any reversal against the advance rental activation.

In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Regards
Zeeshan Haider
Appellate Officer
Airtel

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






coolsabha <[protected]@yahoo.co.in>
[protected]:15 PM To appellate.[protected]@airtel.in
cc Sachin Bhasker <sachin.[protected]@relianceada.com>
Subject Fw: Regarding your Airtel Number [protected].


 Please do not print this e-mail unless it is absolutely necessary





Dear Concerned,

Pls revert and resolve the issue.. I have not recd any call/revert till date.

Thanks n Regards,

ANU BHASKER
[protected]
--- On Mon, 23/3/09, Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in> wrote:

From: Nodalofficer.[protected]@Airtel.in <Nodalofficer..[protected]@Airtel.in>
Subject: Regarding your Airtel Number [protected].
To: "coolsabha" <[protected]@yahoo.co.in>
Date: Monday, 23 March, 2009, 11:22 AM







Dear Mr.Bhasker,



This is in reference to your email dated 19 March 2009 regarding your Airtel number [protected].


We were trying to contact you but were unable to reach you. Further, provide us with the preferred timings at which we can call you for the same. Please note that 999 advance rental for 2 years has been activated as per the request received on 13 March 2009.

In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Regards,
Prabhjyot
Nodal Officer
Airtel




DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.




coolsabha <[protected]@yahoo.co.in>
03/19/2009 08:54 PM To nodalofficer.[protected]@airtel.in
cc Sachin Bhasker <sachin.[protected]@relianceada.com>
Subject Billing Plan Controversy & complaint against cce



 Please do not print this e-mail unless it is absolutely necessary






To,

The Nodal Officer,
Bharti Airtel Ltd.
New Delhi.





Regarding billing Plan controversy & complaint against CCE




Dear Concerned,

This is to inform you that, I am having Airtel Mobile connection ([protected]) since last 4 years. Previously my billing plan was India Home 149 Plan (Advance Rental) which was supposed to be completed in the month of March.

I have recd a call from Airtel, and a lady explained me that since my Advance Rental Plan was going to complete, Airtel has a new offer for billing plan, she pitched me another plan for which monthly rental was Rs. 299 and I confirmed her to activate this plan from now onwards.

Surprisingly, On 13th March, I received a message from customer care stating "Adv. Rental 999 (24 months) Disc. has been activated on your Airtel Mobile with effect from[protected]." for which I have never applied...

On 17/03/2009, I received another message from customer care stating " As per your tele-confirmation, Bill Plan for your Airtel No. will change to Magic 299 wef next bill cycle." I got relaxed because this message was as per my telephonic confirmation with the lady.

Today i.e. (On 19th March), I have received a call from your customer care ([protected]-VIVEK), he asked me if I have any issues with the services. I explained him about the problem as it is mentioned above.. He was just compelling me that I have consented and confirmed to AMIT (I dont know who is he), to activate 999 Advance Rental Plan. I told him that I have never given any consent to anybody for 999 Adv Rental Plan. In reply, he told me that I have to pay 999 very sarcastically. I told him that I will not pay 999 otherwise I will deactivate my Airtel Number. He again told me that he is forwarding my request for cancellation.

Is this the way your CCE deals with customers ?? I would suggest you to please throw out these kind of executives (atleast in the recession time), who even don't know how to retain the customers and who don't know how to talk with them.

I am having some more Airtel Nos just because I was having a good faith in Airtel's services. But with this kind of services and behaviour, I am depressed.

Further, this is to clarify again that I have not applied for Adv 999 Rental, and interested in Magic 299 plan only.

ANU BHASKER
[protected]

[protected][protected][protected][protected]------

regards,

Anu Bhasker