[Resolved]  Airtel — More than 45 Days for activation of Postpaid Connection [protected] , NOT YET ACTIVATED

Address:

Karnataka

Hi Sir ,
Concern regarding new ACTIVATION of Airtel new Post Paid Connection # [protected]. / SR NUMBER 50005875

This is Virendra Kiran Gajula , Working for ABB-GISL , Banglore . I had take corporate CUG SIM card ( sim #[protected] H3 SYS1211 ) on March 26 bearing Mobile Number : [protected] , from Airtel executive Mr.Raghavendra ( Cell # [protected])., [protected]@agni.co.in

All sorts of verifications were completed Positively including Physical verification at residence & Office , Televerification and activation were done but still i am not able to make calls from this number. I had called Airtel customer care several times and spoken to verification desk also but all in vain .Response from the customer care was Pathetic. As per the verification desk the verification was completed and active , there was some technical problem , so that they cant help

.Support from 121 is not at all encouraging , infact it was horrible and executives used to slash the phone on face with out giving proper explanation .In my entire life Airtel 121 call center is the First customer care hanging up the phone several times on the face of the customer while speaking.

As per the 121 Customer service / Call center , the sim was deactivated , don't know the reason

I had even visited the airtel store in white field road , near to Phoenix Mall , as per their records all documentation & Verification was done for this number but there was some Technical Problem.

I had called , 121 customer cares ,198 complaints ,Nodal officer number , visited the Store and wasted lot of time entire last week . One thing is clear that there was some technical glitch and dont know who in airtel is going to support the customer ,Every executive in airtel feels that its not his job .

I am very much frustrated and irritated by the way airtel employees are behaving with the customers . Airtel may be having many departments but for the customer its all airtel . I could not see even a single executive trying to fix my problem rather than blaming the technical glitch,

Many call center executives committed that i will get a call back from thier manager (to my alternate number [protected] ) but till now i had not recieved any call from Airtel.This shows that Airtel never bothers about thier Customers

I dont know why Airtel calls thier service as Gold service as they are not even able to provide Normal service to the Customers . All Airtels competators are far far better than the service provided by Airtel.I am with Vodafone Post Paid for Past 7 Years and i am very happy with is Service.

Everyone in Customer Support ., Store , Verification Desk says that there is some problem but NO ONE IN AIRTEL ARE READY TO FIX THE PROBLEM


Through Airtel representative i Got a Airtel Managers Contact details of Mr Chintun Kale , chintun.[protected]@in.airtel.com , [protected] . I had sent an email to Chintun on 3rd may but no response from him . I had called him on 15th May and he told that there was some technical problem and new sim will be processed with same number [protected] with out any Verifications.

I had resubmitted all my documents again and taken a new sim card with SAME NUMBER [protected] New sim dnumber :[protected]. HLR3 , But it was rejected as they verified in the Hotel address where i used to stay in March . I can not stay in hotel for months as airtel guys will do verifications again and again because of their technical issues

I had sent many emails to Nodal officers and appelete , but there was no support or any positive response from them

Today Morning i got a call from airtel representative stating that [protected] was alloted to someone else . How Airtel can allot my number to some one else when there is lot of correspondence going on with Managers , nodal officers and appelete regarding activation of my number .

I want my number to get activated as soon as possible.

Personally I felt lot of Agony and pain during past 45 days and during this entire Process because of Airtel & its HORRIBLE CUSTOMER SERVICE




Regards,
Virendra Kiran G
+91-[protected]