[Resolved] Airtel — Airtel DTH Service is a SCAM | |||
Airtel DTH Service is a SCAM Ref: Cutomer id: [protected] This is to pointout the Scam pratices performed by Airtel DTH and the harassment and mental torture caused by them to their consumers. I applied for a 999 Rs. Connection via online contact form at Airtel's website. I received a call the next from the Airtel Executive and made the purchase for a 999 connection and multiple room connection for 1750. Date of Payment: May 27th 2010 Transaction id: 8974827 – (999 Rs Connection) Transaction id: 89744899 – (1750 Rs Connection) Waited patiently till June 5th, no one contacted me or came for a Installation. On 6th June I contacted Airtel toll free no. [protected] and complained about the connection. I was assured an installation and call back soon. Till June 9th no response from Airtel DTH. Once again I contact Airtel DTH customer care, This time I get my customer id.: [protected] Also I am given a complain number this time 3011821. The executive assured me a installation on June 10th and also passed me the mobile number of their local installation company. [protected] - Mobile No.: OASIS Services OASIS services don't attend calls at all. I tried contacting them more than 10 times on June 10th but anyone failed to answer at their number. June 12th – I speak to senior executive at Airtel DTH toll free no. 3028453 : complaint no / Sr.Executive name: Prabhat , I threaten him for a cancellation and request for a refund. Executive begs for 'One more chance' I am assured a call back from him and also installation the next day. (- Got No Call back or any response.) To this complaint number Airtel sends me sms stating: Your Service Request ref no. Is 3028453 for “Wrong Resolution(Domino)” Wrong Resolution?? I haven't got a intallation yet and Airtel tells me I complained for Wrong Resolution. June 14th - Same old story. I speak to senior executive at Airtel DTH toll free no.[protected] interaction number / Sr.Executive name: Sushant , I threaten him for a cancellation and request for a refund. Executive begs for 'One more chance' I am assured a call back from him and also installation the same day by 2pm. (- Got No Call back or any response.) June 14th – 3.50pm again at Airtel Toll free no. ... Again assured installation on June 15th / 3056485: Complaint number. June 15th – No one arrives at my place. Called up Airtel DTH toll free no; Sr. Executive assured installation by 2pm. June 15th – 3.50pm called up Airtel DTH toll free no; Sr. Executive says spoke to Area Manager, spoke to higher senior authority; assured installation within 1.5 hrs. - No update, No Installation! June 16th – I call up Airtel DTH toll free no; Speak to senior executive Poonam Singh. She assures a callback in 1hr. No response for about 2.5hrs. I call up again and speak to her, she claims she was busy. Tells me spoke to my Area manager Gladwin George and says they are not allowed to install a connection Kharghar. Why did Airtel tell me before accecpting my connection request that they can install the connection in my area? I request for a cancellation. Cancel Connection: Service Req No.: 3071530 I am assured a call back on June 17th around 3pm and need to explain the reason for disconnection. June 17th – No Response from Airtel. I am still waiting for my connection from May 27th 2010 ie., and for the refund or installation. Stay away from Airtel DTH, its a scam company. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Airtel HD is a big scam. I strongly believe that Airtel doesn't have HD service and only to capture new customers they have rolled out the promotion. Kindly stay away from Airtel.
I have applied for HD and no one has come yet. After 7 days one person comes to our house. Attaches every thing for 5 mins and then says tha HD box is not working. How can someone know within 5 mins that HD box is not working. This was a trick easily understood by both me and my wife. The installer said that next day he would get a new box only to tell me that all boxes have bee sold out and i would need to wait.
Kindly go with Dish TV its good service...
I have applied for HD and no one has come yet. After 7 days one person comes to our house. Attaches every thing for 5 mins and then says tha HD box is not working. How can someone know within 5 mins that HD box is not working. This was a trick easily understood by both me and my wife. The installer said that next day he would get a new box only to tell me that all boxes have bee sold out and i would need to wait.
Kindly go with Dish TV its good service...
I made blunder!!! I should have read complaint on internet before booking new Airtel HD DTH services. I booked new connection online on 30/8/2011 & so far what I got is only the customer ID No. [protected]. I contacted Customer Care on[protected] on several time but always got evasive reply. They asked me to contact Oasis Service on [protected] but this no. is always found to be either busy or switched off. When I insisted to know their Nodal Officer's contact no., they asked to contact one Mr. K Rao on[protected]. Here also I failed to speak in person as I always get to hear the recorded message & no one answer the call at any time of the day. When I tried again to contact Customer Care again, they simply disconnect the phone & refused to give any information. I do not know when installation would be carried out. I feel cheated & do not know what to do or whom to approach. My humble request to all new customer not to book Airtel DTH online as you are dealing with invisible entity. Airtel Customer Care simply refuse to give phone no. of any Officer or if you insist, they ensure that the no. shared to you is not working. I need to know how to get my money back or mobile no. of the concerned Airtel Manager.
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I agree with you on this. I have been with Airtel DTH from past seven months. Believe me I committed a mistake, instead of going in for a recharge, I by mistake on the Airtel DTH website purchase a new connection. It was 17th of June then, and till date I have been fighting for my money back.
I have written loads of emails have made calls everyday but there's absolutely no resolution. I have written email to Airtel presence as my last resort. I intend to talk to some lawyers or approach the consumer forum. This is totally unexpected, never dreamt that Airtel would provide such pathetic support to its DTH customers.