[Resolved]  Airtel — Ignorance from senior officials at Airtel

Address:

Mumbai City, Maharashtra

Hello Mr Anant/Joydeep,

What are you doing about the issues I have ???
I believe I am mentioned my concerns with the top most authority at Airtel. And if I expect revert and help from you, where do I go wrong ???

Issue is open and as your valued customer I expect cooperation.

If I don't get suitable revert, I would ensure that this reaches Mr Sunil Bharti Mittal's desk and also mark it to TRAI.

Kindly stop ignoring your customer's concern's...

Yours sincerely,
Rrajevv Vyass
[protected]
Director- Safe Point Securities Pvt Ltd
Hare Krishna

----- Forwarded Message ----
From: Rrajevv Vyass <[protected]@yahoo.in>
To: joydeepR.[protected]@airtel.in; anant.[protected]@airtel.in
Sent: Mon, 14 March, 2011 2:37:16 PM
Subject: Fw: Complaint from your platinum customer [protected]/[protected]

Hello Mr Joydeep/Anant,

Complaint atatus - OPEN ??? Draw your kind attention.


Yours sincerely,
Rrajevv Vyass
Hare Krishna
[protected]
[protected]
Director - Safe Point Securities Pvt Ltd.

----- Forwarded Message ----
From: Rrajevv Vyass <[protected]@yahoo.in>
To: joydeepR.[protected]@airtel.in; anant.[protected]@airtel.in
Sent: Tue, 1 March, 2011 3:20:55 AM
Subject: Complaint from your platinum customer [protected]/[protected]

Respected Mr Joydeep/Anant,

It's Almost 7yrs+ now, I bought a connection from Airtel, when it was introduced in Mumbai and grappling to establish it's market share.
The number that I had chosen was [protected], I continued to enjoy services offered by Airtel... Appreciated and referred to my friends & family.
This is how we have seen Airtel family growing big, bigger & better.

I was always satisfied customer so I opted for One more connection [protected] for myself and continued to enjoy premium services from Airtel.
I feel proud and happy to be a part of Airtel family as a Platinum customer today.
Simultaneously my spouse is also using Airtel services [protected] & in recent past I have just gifted One more Airtel number to her [protected].

I have been a loyal customer with Airtel since years now.

Having said that, I would like to draw your kind attention towards my problem & the disappointing situation I face.

I opted for MNP for One of my number ie [protected] before few days. Post which I received a call from the company to understand the reason for MNP and retain myself with Airtel.

I explained, that I am One of the oldest customer with Airtel, using multiple connection from Airtel brand. I would like to have a premium number with last Five digit's to be common like 00000 or 11111 or 55555 or 77777 etc... as loyalty. The concern authorities assured me to call back in nxt few hours with some numbers.
I never received any call from the company.

Instance II - I contacted customer care and raised request for the same. They assured me, that they will inform your sales department and they will get in touch with me.
Again no communication from the sources, NO call from the company.

I was surprised and shocked, I had to chase people for my requirement and there was no clue and I was absolutely clueless.
I felt that I am just running around the bush.

Instance III - I contacted customer care today, customer care executive was not ready to understand my communication and kept my call on hold for nearly 9minute's and the call got disconnected.

Instance IV - I contacted customer care again, the customer care executive explained, that he would take my request again and forward it to sales team.
I was trying to understand from him, what has happened to my earlier request ??? There was no concrete answer for the same.

Very softly and politely I asked him to connect my call to the floor supervisor... I feel sorry but I don't love to complaint.

I had One of the worst experience speaking to the floor manager Mr Sourabh Kumar... Rather than understanding my problem and helping me with the solution. This gentlemen went on different tangent and god know's what was he trying to make me understand ! Bouncer..........................

Mr Sourabh Kumar, upfrontly advised me to visit ARC and check number's if available, ARC will explain you the charges. And many more thing's !!!

Is this expected with your old & loyal/Platinum customer's.
I am deeply hurt with such communication and request necessary action against such act.

To resolve the problem I would appreciate your intervention and help me with required number. You may also check my billing history for the same.
I look forward to hearing from you and to a resolution of this problem. Will await for your communication.

I can be contacted on the cell numbers mentioned below.

Yours sincerely,
Rrajevv Vyass
Hare Krishna
[protected]
[protected]