[Resolved]  Airtel — PATHETIC CUSTOMER SERVICE AND SALES STANDARDS

Address:

Mumbai City, Maharashtra

To the Head Customer Service,

This is absolutely absurd on the part of Bharti Airtel of not servicing and fulfilling commitments given to customers inspite of repeated reminders and continuous follow ups.
This has now taken our patience completely away and we would definitely take this up to ensure that this experience really becomes a great example for people applying to Bharti Airtel for telecom services.
Inspite of giving a particular TAT in writing it is too bold on the part of Bharti Airtel of not honoring their own commitments and leaving their customers in the hands of their pathetic Sales owners for [censored] ALL pranks to be played.
We have received multiple calls since afternoon all giving their own TAT's with their own understanding of the stuation.We feel pity on the part of Bharti Airtel that their HR has recruited a bunch of to manage their front end sales who do not even know and understand even the basics of dealing with corporate clients rather they behave more as in their last names are named after the founders Mittal n Fly.
We would definitely not permit Airtel to enjoy the privilege of system upgradations and advancement at the cost of business losses procured to their customers.
PITY on the managing team of Bharti Airtel who really are not aware of what is happening out in the market with their customers.
Need responsible revert at the earliest failing which the entire write out would be published and

Regards,
Brijesh Kumar
Manager Operations
S2S IT Solutions Pvt Ltd
Tel [protected]
Mobile [protected]
Email [protected]@s2s.co.in
Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP

-----Original Message-----
From: Brijeshkumar [mailto:[protected]@s2s.co.in]
Sent: Wednesday, August 25, 2010 2:12 PM
To: 'Wecare west'
Subject: RE: SALES MISREPRESENTATION IN THE NAME OF AIRTEL-Corporate Grievance

Dear Mr. Gopal,

We thank you for being the only representative who believes in responding back to customers otherwise now we strongly believe that nothing could be more pathetic than applying services with Bharti Airtel.
Would appreciate if you could give us contact details of any responsible person heading our respective zone so that we can get in touch with them and procure status of our application. It is really important for us to have the PRI line in place by today itsel[censored]nder any circumstances.
Would also appreciate that stringent actions are taken against such below mentioned employees making a fool out of customers in the market and not really responding back on their pranks.
Also it is really astonishing to experience that there has been no supervision of services to be provided for applications received. Neither there has been any confirmatory act/call of pendency of services by any particular department. This illustrates that at Airtel company is least bothered about fresh acquisitions as it has already got a huge base of customers.

Look forward to hear from you at the earliest.

Regards,
Brijesh Kumar
Manager Operations
S2S IT Solutions Pvt Ltd
Tel [protected]
Mobile [protected]
Email [protected]@s2s.co.in
Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP




-----Original Message-----
From: wecare.[protected]@airtel.in [mailto:wecare.[protected]@airtel.in]
Sent: Wednesday, August 25, 2010 12:33 AM
To: [protected]@s2s.co.in>
Subject: Re: SALES MISREPRESENTATION IN THE NAME OF AIRTEL-Corporate Grievance

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 24 Aug 2010, you have requested for New
PRI connection.

As per the telephonic conversation had with you on [protected] at 6:30 PM
dated 24/08/2010 you have requested for New PRI connection.

We would like to inform that your request for New PRI connection has been
registered. The reference number is 10880.

The request would be processed by 25 Aug 2010, 5:30 PM.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

For any further assistance please mail us at wecare.[protected]@airtel.in.

Warm Regards,

Gopal T
Customer Care Executive
Bharti Airtel Limited.

MILES STONES !!!!!

Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.


DID YOU KNOW ?

Simply click on My Airtel at http://www.airtel.in/ and manage all your
Airtel accounts the easy way!

To know about payment options click the mentioned URL:
http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Broadband+Internet/Payment+Options/





>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from "Brijeshkumar" <[protected]@s2s.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄



Respected Sirs,

This mail is to highlight the micro level customer grievance which
would seldom be highlightedto your kindnotice. The need fordoing this
aroused as ourFirstHand experience as a Corporate client applying for PRI
serviceswith your esteemedorganization-Airtel was turned down to be a com
pleteCOMBATION (KHICHDI ) of Sales mal practices , False promises and Dirty
pranks played by Sales representative of Airtel in association withtheirDSA
& Agencies.

Here in our case , we at S2S IT Solutions Pvt Ltd applied fora PRI
connectionon 19thAugust’10for our new Location at Vashi , NaviMumbai. We
inspite of being a 4 year old users ofTata IndicomTele-services for the
first time decided to opt for Airtel Telecomservicesdue to Client
preferences.

Under this worst customer service and Salesmalpractice
experience the DSA owner named SAI Communications , Vashipromised and
guaranteed us that the PRI Linewould be delivered by SaturdayEvening i.e.
21st Aug'10 as per ourrequirement. The Sales employee of Airtel and the
agency people jointly plan and fool aroundwith customers in the market by
giving false assurances thereby leading Business losses to ventures
/corporate likeours. Basis thecommitments receivedwe presented the Business
proposals toour client for which the said PRI line wasapplied and we were
completely let down in front of our new clientele wherein our first
impression itself went negative.

The Sales representative namedMr. Suresh Veer,AnAirtel Employee–(Mobile
number - [protected]) and the Agency owner named Mr. PrasadYadav from Sai
Communications, Vashi–( Mobile no - [protected]) delivered a very cheap
example of extending TAT's by playing the blame gamebetween each other till
Monday5:00 pm post which they stopped attending their mobile phones stating
an excuse of being n a meet till 6.30 pm as logic says that post 6.30pm all
expectationswould be made open for the nextday. The said PRI was to be
procured for ournew project of one of our new clients for which the
application was signed on 19th Aug'10,Thursday with an Assurance to receive
delivery within 72 Hours i.e. 21st Aug’10 , Saturday.

False SalesCommitments are becoming aPractice ,Especially inbig Giant
Telecom companieslike Airtel wherein the Agency promises Ex TATwith full
support from the Sales representativewhohas his own fundas on TAT's and
commitments.

As a matter of fact the given PRI has not been delivered till date andthere
are no owness of promised services to be delivered by Employees
representingAirtel. Another Sad thing to mention is that on the website of
AIRTELall they publish and advertiseare the thoughts of their great
thinkers n founders but there is noprovision shownto welcome or Attend
customer grievances. There atleast needs to be a mention of guidance being
displayed to help new users register their grievances if any.

Look forward for some response from your end pacingupthe long process of
Sales Failures and Ill treatment to potential customers.

We would definitely intendto take this further and bring it to the
attention of all those intending to become one of the victims with Airtel
by applying some kind of service.

Regards,

Brijesh Kumar

Manager Operations

S2S IT Solutions Pvt Ltd

Tel [protected]

Mobile [protected]

Email [protected]@s2s.co.in

Website www.s2s.co.in or www.npgroup.in

A PART OF NP GROUP