[Resolved] Airtel — New connection requested for over 2 months now! | |||
I am a very dissappointed and frustrated customer of Airtel due to the way things have worked out till now for a new DSL connection requested. My name is Jacob Rajan,residing at Ittina Abha Apartments,Flat No B113,Laxmi Layout,Munekolala Main Road,Marthahalli,Bangalore 37. Ittina Abha is a newly come up township on Munekolala Main Road with over 112 flats.Initially Airtel has refused DSL connection to flats due to feasability issue however with the increasing number of customers,Airtel approved connection to the flats after doing the required survey. Around 20 customers applied for the connection in the first week of November 2010 and we were promised to have the connection in place in 10 days. Talking specific,I applied for the connection on 5/Nov/2010--Application Number 179240 and paid a sum of Rs 2697 as 3 month advance rental.Ever since I have been just following up like fools but not getting any concrete outcome.One Mr Ravi Kumar (Mob-[protected]) is the person incharge from Airtel for our area.Every time when I call him he just recklessly say it will take 10 more days,1 more week,2 more week and so on,with excuses like cable is being layed,work is being stopped etc etc. In short all these days and weeks have now become MORE THAN 2 MONTHS now and YET i dont have any specific outcome on what is the status of the connection.I officially logged a complaint also with Airtel on 8-Jan-11 with docket number 41717896 and raised my concern with the nodal officer on 12-Jan-11 with no outcome again. I am hence forced to go the legal way now and this complaint is to put my concern on record.At this point of time when things are gone over 2 months now,I am looking for a responsible reaction from Airtel ASAP for the mental agony and frustration i am going through for the last more than 2 months. Regards Jacob Rajan Mob [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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fromappellate.[protected]@airtel.in
tojacob.[protected]@gmail.com
dateMon, Jan 17, 2011 at 4:33 PM
subjectRe: NEW CONNECTION REQUESTED FOR MORE THAN 2 MONTHS NOW!!! [|BAL|Qrc2781880|]
mailed-byairtel.in
hide details Jan 17 (1 day ago)
Dear Mr. Jacob,
Thank you for writing to our Appellate Desk at Airtel.
With reference to your e-mail dated 17-Jan-2011, you have expressed concern regarding the new connection of your Airtel Application number TBLR179240.
With further reference to your below mail and as per the telephonic conversation you had with the Appellate officer desk hope you have been clarified your concern regarding the new connection.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Regards
Appellate Officer
toappellate.[protected]@airtel.in
ccNodal.[protected]@airtel.in,
[protected]@airtel.in,
[protected]@airtel.in,
caretouch.[protected]@airtel.in,
dayanand.[protected]@airtel.in,
Pawan1.[protected]@airtel.in
bccShiny Jacob <shiny.[protected]@oracle.com>,
MANOJ NAIR <[protected]@yahoo.com>
dateTue, Jan 18, 2011 at 9:31 AM
subjectRe: NEW CONNECTION REQUESTED FOR MORE THAN 2 MONTHS NOW!!! [|BAL|Qrc2781880|]
mailed-bygmail.com
Hello Sir/Madam,
Give me a break! Are you guys playing around?
What do you mean by "as per the telephonic conversation you had with the Appellate officer desk hope you have been clarified your concern regarding the new connection"----> My CONCERN IS NOT AT ALL CLEARED...After 2.5 month for the first time the lady who called me yesterday was trying to tell me that connection is not possible at all!!! I am so surprised that I am not sure if i heard it correctly.Later she asks me the number of the person responsible for my area (Ravi Kumar)who is working on this case.Come on if you guys have not even coordinated till now with local technician who is responsible for this, what sort of work are you doing? Mr Ravi Kumar 2 days back updated us that all necessary arrangements for the connection is happening and we will get the connection FOR SURE in 2 weeks...Is your work just limited to making a call back without really trying to resolve the issue...
After behaving so unprofessionally and idiotically with me how can you just copy-paste "It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you".
Let me be very clear here..I do not want any more callbacks which are just for the heck of it.Please let me know in black and white in a reply mail that IS THE CONNECTION POSSIBLE..WHAT IS THE EXACT STATUS??? Once again i am providing the local Technician number, Ravi Kumar -[protected].Please coordinate with him and all your other 100 wings from where we are showered misleading call backs and give me one proper, sensible and honest statement!
Sorry for being your customer-
Jacob Rajan
[protected]