Airtel — regarding wrong balance deduction ...

Airtel — Regarding Wrong detection of money

I used to activate mobile office service offered by airtel through my nokia mobile[protected]. This is for connecting to internet via mobile. I have followed the procedure as recommended by airtel:

1) Dial *567#
2) Select option 2 - This refers to the offer of Rs.10 rental for 100MB for a single day.
3) Select option 1 - To confirm the previous selection.

After these steps, I used to receive a message from airtel which assures me to avail the facility. But, when I check the balance, everytime they used to detect Rs.20 whereas the actual rental for the aforesaid facility is only Rs.10.

I had already raised this issue for about 20 times with airtel customer care and complaint service. They always try to convince me saying that I have activated the service for 2 times, which is not true.

I hope there is some technical discrepency in this case due to which they are detecting Rs.20 wrongly everytime. But they are not ready to accept this fact or lodge any technical complaint for this issue.

Hence, I request you to accept this complaint and take necessary actions to get a permanent solution for this problem.

For me they have deducted Rs 200 at a strecth. See similar complaints. This indicates they are doing this robbery as a policy

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