[Resolved]  Airtel — Improper Service

I am availing Airtel Prepaid service from past 8 months. Every month I face many sort of problems. Now from past 1 week, I'm unable to make any calls in a single shot. Also if some one tries to call me I'm unreachable or swtched off. I am calling the customer care fellows every day and they assure me that its a temporary problem and within 4 hours every thing will be allright. But still no action has been taken. Now whenever I call them , the bell rings and the call gets disconnected. The supervisor is also not picking up the phone. Some thing needs to be done against them as they are simply cheating the customers and nothing else.


Thanks,

Chinmaya
Mob-[protected]

I rechareged with 61 Rs. sms card of airtel that provided 610 sms free. for 2 days sms were goin free but from 3rd day they started deducting money @ 1 rs/sms from my prepaid bal. on contacting they didnt respond properly, fruther they automatically activated value-added services n started deducting money. many sms were sent requesting de-actvation of value added services n we recd. confirmation from airtel also, still they're deducting money from my a/c n taking no action. my complaint no is 97069.plz help me over the matter.

i ve been using airtel card since 7 months .actually i owe airtel friends card, they provide happy hours for calling, ie cheaper rates at several hours, but i was totally cheated on this, number of times they deduted more the amt of money than usual than happy hours. And wat to say abt the hopeless & pathetic customer care which never helped me.today i called for atleast 10 times for grprs settings on mobile service but all of them severely disapointed me.so at last i m tired of this hopeless network.i least expected that they ld give me iht directions

I am having the Airtel connection No. [protected]but it is regret to state here that the Services of Air Tel is so poor that whenever I try to call it connect & immediatly within 03 to 04 second it got automatically disconnected & the charges are leived /deducted immediatly i.e. only for connection & not for communication with the desire person. Hence, it is not understood to me when Air Tel is claiming that they are the largest private telecom service provider but the services are so poor. Know a days by giving attractive advertisment more & more connection are being issued but subsequently the services are not got expanded to that extended. Moreover, when I tried to contact local Air Tel Office by dialing 121, the sterio type messages are there & for which I had been charged which is not under stood.
Hence, it is requested to concern to kindly take a note of this & do needful in this regard.

HI,

I have a post paid connection of Airtel with no; [protected], from past four I am following up with airtel to change my bill plan, every time they give an excuse, my query is not answered, i had escalated this issue to Airtel Seniors, but still the results are same, due to all this I have to Suffer heavy call Charges, Though had informed them that i am in roaming and this requirement is urgent. I have attached some of the airtel communication details for your reference

mobile office is not activated on my sim

no proper continious data links... and i v got irritated by dis service...... and when i cdid a complaint there ws no improvement

AirTel — improper service

I raised a complaint for my airtel broadband service on[protected], my land lain no is [protected] and the complaint no is 45805568 and 4551974. Regarding this I spoke with 8 customer care people and 2 nodal managers but still no technician has visited the place and the issue was not solved can you tell why it’s getting delayed after speaking with nodal managers.I don’t understand what you techteam is doing from past 2 weeks.

If you customer care team and technical team is not able to check the issue and resolve the issue Remove the connection

I never thought Airtel service will be like this and I never expect this type of worst service from Airtel

If you are not able to resolve the issue remove the connection, I do not required such a worst service provider (Airtel) Service.

Regards,
kartheek D
[protected]

Airtel — Improper Value Added Service

When I got a message for one year pack of hello tune with the recharge of Rs. 198 which is supposed to be activated in 48 hours as per they mentioned. After reading that message I recharged with Rs. 198 and immediately I got confirmation of recharged message on my number. But when I found that it was not activated even after 48 hours which was promised by provider, I called up customer care of Airtel and the person said it will take total 72 hours.
It was still fine to go.
But it is now more than 96 hours past and it is not activated.

The main thing is I have ported my number from Vodafone to Airtel.
If I would know that such thing can happen in Airtel, I WOULD "NEVER" HAVE CHOSEN "AIRTEL".

Should I count it as my "mistake" that I ported from "VODAFONE TO AIRTEL" ??

P.S. : If any of Airtel person is going to comment on this, please do not put any copy+paste comment, if you have anything in your hand to do than write it and then send it.

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[Offline] Pranay Kohad to cccdel, webadmin, director

show details 9:56 AM (4 minutes ago)

Personal Details .

Name Pranay J. Kohad

Mobile No [protected]

Location Nagpur

Complaint No.1

This is complaint regarding Airtel for not giving me SMS plan which the promise me to give. On 6th oct 2011 I decided to PORT my Airtel no into Idea. before porting Customer care call me and ask reason for same for which i said calling rates and sms rate are not affordable to me, therefor i am switching to idea. On that they offer me a plan in which any airtel ( local ) 10 paise/ mim calling , any other network ( local) 30 paise/min calling, STD 50 paise/min calling and 100 sms daily free. Out of which i didn`t yet receive 100 sms daily free. I made a complaint of same for 3 times and customer care said in next 48 hours problem will be solved. Uptill now no action has been taken 6 to 8 days gone. every time they say now i will forward a complaint and don't know what happen to that complaint. They say you will receive complaint no by sms nor that complaint no is received. Please help me regarding same and take necessary action against Airtel for making false promise and improper service.

Complaint No. 2

Sometimes without clicking on any link or replying to any sms few services on my no automatically get start. eg love combo etc. and charges get deduct from my account. These service start without any application unknowingly.

Airtel — Complaint Against Airtel

Personal Details .

Name Pranay J. Kohad

Mobile No [protected]

Location Nagpur

Complaint No.1

This is complaint regarding Airtel for not giving me SMS plan which the promise me to give. On 6th oct 2011 I decided to PORT my Airtel no into Idea. before porting Customer care call me and ask reason for same for which i said calling rates and sms rate are not affordable to me, therefor i am switching to idea. On that they offer me a plan in which any airtel ( local ) 10 paise/ mim calling , any other network ( local) 30 paise/min calling, STD 50 paise/min calling and 100 sms daily free. Out of which i didn`t yet receive 100 sms daily free. I made a complaint of same for 3 times and customer care said in next 48 hours problem will be solved. Uptill now no action has been taken 6 to 8 days gone. every time they say now i will forward a complaint and don't know what happen to that complaint. They say you will receive complaint no by sms nor that complaint no is received. Please help me regarding same and take necessary action against Airtel for making false promise and improper service.

Complaint No. 2

Sometimes without clicking on any link or replying to any sms few services on my no automatically get start. eg love combo etc. and charges get deduct from my account. These service start without any application unknowingly.

17.04.2012
To
The Customer Care,
Airtel.

Sir,
Sub: Unfair deduction in my Airtel mobile no: [protected] – Seeking rectification – Reg.

Sorry to inform you that Rs.220/- (approximately) has been deducted from my Mobile account (Airtel [protected]) on 15.04.2012.

I had an account balance of around Rs.220/- on 15.04.2012 morning. Without a single usage this unfair deduction has been done.

Kindly replenish my account balance and pave way to continue my airtel usage.


Thank you,

Yours sincerely,

I. Joseph John Kennedy,
Administrator / Correspondent,
BMC Group of Schools,
Tuticorin.

This is complaint regarding Airtel for not giving me SMS plan which they promise me to give 100 sms daily free it is a renewable pack of Rs.64 which is cut from my main balance and now it is not working and i didn`t yet receive 100 sms daily free. I made a complaint of same for 3 times to customer care. Up till now no action has been taken. every time they say now i will forward a complaint and don't know what happen to that complaint. Please help me regarding same and take necessary action against Airtel for making false promise and improper service.

Sir,
I had got my airtel prepaid connection to postpaid on 16/Oct/2012. Today I.E 27/10/2012. My outgoing has been stopped. I've not been intimated/Alerted about the same. I am unable to contact the airtel customercare service also because of the same reason.
Since, mobile is an important mode of communication. The loss here is the lack of proper service and the cost I've to bear for the breakage of communication. They should have had atleast courtesy to inform me.
I request you to please look into the matter.
Yours sincerely,
Aman Khatri
[protected]

Namaste Mr.Khatri,

This is to inform you that your concern listed on 27 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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