[Resolved]  Airtel — Changing scenario at AIRTEL ...Should be brought under RTI...

Address:

West Delhi, Delhi

The telecommunication companies these days are changing their policies in India at a fast track. They are loosing faith in customers and deviating more towards investing in smaller countries. These companies are in fact loosing ethics and lacking professionalism. This may be the result of their incompetent induction of professionals in different areas. which clearly indicate that these companies are in want of revenue at any cost. On the other hand they talk about Eco-green India, actually it is cost cutting at customer level, which saves money by not sending bills to the customer, May be this idea is noble if true. But it seems to be carrying an hidden agenda behind all this, about which a common customer is unaware of. The customers is the pillar of the company and the policies made by them these days are creating a huge gap between them and the customers. I think it will have a very bad impact in near future.Their employees are away from their job responsibilities. These scenarios may be present in other similar companies and i am sure you must be a victim of such things sometime,if you are a customer.These days these companies are working at a slowest speed and lack in making quick decisions to solve a customer problem. they have created lot's of division to improve the quality but they are unaware that the growth depends upon the slowest working division irrespective of the other divisions whether they are working fast. I am not a management guru, but i know that creating new business or buying other sick units, or small companies in small countries is NO Growth. You are only self satisfied since you are creating a dissatisfied customer's base on the other hand.

I am the victim of such circumstances with this companies being a old customer, i have observed many changes since the beginning at various levels even at the appellate or whether it's nodal level. I think there exist a great deal of communication gap among all levels and it seems that every employee is trying to save his/her skin whether he/she has to make false promises,lies, keeping customer in dark, changing policies with any intimation to the customers etc.

The only good step for the customer is to approach the Consumer Court , No doubt you can solve your issue, but why it happened? who created this discomfort for you & why? This is still a big question again, I wish they worked in ethical way and treated us like real customers instead of money making donkeys.
The top brass, the actuaries, the management gurus in these companies should realize this soon or it will be too late.


In my view point these big houses should be brought under RTI by the Government.