[Resolved]  Airtel — No Proper Network

Airtel — No proper speed in Airtel data card

Hi,

I have purchaced an Airtel Datacard last month in Noida... The Airtel service is worst... I was not getting proper speed in Noida... On contacting them they have told me that some of the network towers were sealed by government... and now I have come to Hderabad... and i am still facing the same issue... the signal is also not proper hardly I get 3 points signal and the speed is also too slow... when complained to Airtel customer care they are telling all stupid reasons... can anyone help me in this...

Regards,
Soujanya

Namaste Mr. Kalepalli,

This is to inform you that your concern listed on 21 May 2013 has been noted .At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Hi Rakesh Kumar,

Thanks for reply . I didn't get any conclusion from your reply.

1. Can you please confirm when is the network issues will solved in my area?

2. What about the payment due amount (Which I am not payed because of no proper Airtel 3G Network) ?

Please confirm asap, so I can go for other network provider.

For my contact details, please check my mails to Airtel Customer care.

Thanks,
Ravi K

Namaste Mr. Kalepalli,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi Deepak Mohod,

I have replied to [protected]@in.airtel.com (on May 23rd and 24th)and sent the contact details also.

As per the Customer care people, Network issues is resolved. Can you please confirm how can i check the speed, because my data card is disabled.

What is the final decision on my due amount, Is Airtel is giving complete waiver or not ????

Thanks,
Ravi K

Hi I am waiting for your reply on due amount queries ... pasting the mail sent to Airtel presence ...
Unless confirmation for this i can not proceed for the payment

ravi sankar kalepalli <ravi.[protected]@gmail.com>
May 29 (1 day ago)

to Airtel.Presence
Hi Ugrasen Singh

Thanks for the reply and waiver, I am ready to pay 2381.20 /- on June 1st 2013, but after getting clarification for below .
Please reply clearly & separately for each query

1. After payment on June 1st, my Data card usage should be consider from that date only. Should not charge for current billing cycle (I think current billing amount is not included in 3581.20/-)
I mean it should be like a new connection.

2. After the payment, if Network speed is not proper in my house (or in my area), what should I do ???



Thanks,
Ravi K

Hi Airtel,

Got a call from Manjunath ([protected]), it seems he is advocate . He said they will send a legal notice for not paying the amount.

As he suggested contacted [protected], but nobody picking the call. Can you please confirm below

1. For not paying the amount if you send a legal notice, What should we do for not providing 3G network but charging 3g prices ????

2. Why did you responded to my previous mail ????

*Sorry typo in my previous mail

Why did you not responded to my previous mail ??? Which is sent on may30th ????

Hi

I stay in Dombivili East Gandhi nagar Area Pin code 421204, We are facing
network issue of Airtel in our Locality from many months. We are facing terrible issues with Airtel, There is no network coverage also We have a patch were the voice suddenly gets disconnected, We cannot connect to any Airtel User. Also sometime the we cannot hear the user on other side, in between the words
gets skipped. I have complained to &#039;appellate.[protected]@in.airtel.com&#039;; &#039;[protected]@in.airtel.com&#039; but both of them have given same answer that this is the maximum optimisation they can provide which is not at all acceptable
I am using airtel for 10 years now and is this the way we customers are treated.


Regards
Janardhan Pai

[protected]