[Resolved]  Airtel — no refund of balance

AirTel — Re-fund balance

I am a deaf person and have been using Airtel pre-paid card (mob : [protected]) mainly to keep in touch through SMS, since the past 2 years.

Note that my mobile services were de-activated around May 14, 2008, after I got an SMS stating "As per TRAI guideline, your verification is unsuccessful. To enjoy continued service, please visit your nearest ARC within 48 hours with original documents". My papers were submitted at Airtel Retail Centre, Naupada, Thane on 19th May 2008. Inspite of that, my services were restored only after a week, putting me through a lot of inconvenience.

I got the same SMS from Airtel 3 days back and would like to know what the hell is happening? I had submitted my papers twice, last one was 3 months back and Airtel is again troubling me saying "Verification is Unsuccessful." I am not gong to submit my papers again and note that if my services are disrupted again, not only am I going to change my service provider, I am also going to sue Airtel for the mental torture I am made to undergo every 3 months.

This time I didn't submit my papers, hence they have blocked my SIM card.

I am thoroughly fed up of Airtel services and would like to obtain a re-fund of the balance on my card, which is about Rs. 350/- and Airtel should also pay me the cost of another SIM card (Rs.400/-), that I intend to obtain from a better mobile service provider like Vodafone or BPL.

Airtel might not be scanning terrorists or their mobile SIM cards the way they are troubling a deaf tax-paying citizen like me. They ought to be ashamed of themselves for loosing documents every 3 months and then harrassing the consumer to submit it again, else they will block the SIM card. Who the hell do they think they are? Since my SIM card was blocked for no fault of mine, I want Airtel to make a quick re-fund to me at the earliest.

I am being sent the standard "auto-acknowledgement" emails in response to my emails. Have a look at the their response so far...What a shame!

Regards,
Kiran


----- Original Message -----
From: Kiran
To: [protected]@airtelindia.com
Cc: Nodalofficer.[protected]@airtel.in
Sent: Wednesday, May 21, 2008 3:34 PM
Subject: Fw: [protected]


Hello,

It is almost a week since my mobile services were deactivated, without quoting any reasons. I would like you to note that the number mentioned in the subject line of this email ([protected]), belongs to me and my papers were submitted at Airtel Retail Centre at Naupada, Thane on 19th May 2008. Inspite of that, my services have not been restored as of yet.

I have been caused too much of an inconvenience by Airtel employees and since noone from Airtel has bothered to get back to me nor responded to any of my emails till date, I am forced to sue the company on grounds of bad service and communication blockage due to Airtel Service Provider, for no fault of mine. My mobile has been lying useless since the past 1 week. We will see to it that your company pays for all the trouble caused by Airtel.

You just keep sending auto acknowledgement messages for complaints, its high time someone from your company actually did some work.

Kiran S. Karkera

----- Original Message -----
From: Kiran
To: [protected]@airtelindia.com
Cc: nodalofficer.[protected]@airtel.in
Sent: Friday, May 16, 2008 2:45 PM
Subject: [protected]


Hello,

Two days back, I got an sms from Airtel saying that my "verification was unsuccessful". I was asked to visit nearest ARC with original documents, to ensure continued service. What are these documents? I am a deaf person and need to keep in touch through sms.

Today, I noticed that I am unable to send sms or call up from my mobile. Can someone please explain what is happening? How can you just stop the service ? Do you want me to go to some other service provider?

I would appreciate if this issue is resolved at the earliest.

Regards,
Kiran S. Karkera



[protected][protected][protected][protected][protected][protected]-----
> Dear Customer,
>
>
> Thank you for contacting Nodal Officer Desk at Airtel. We are in receipt of
> your query/complaint and will get back shortly.
>
> Regards
> Nodal Officer
>

Dear Customer,

We are unable to process your request received through email since either
the mobile no. is not mentioned or it is not in the correct format.


Please resend the mail again with your Airtel Mobile no. in the Subject as
per the following format:

98XXXXXXXX or 99XXXXXXXX

Assuring you of our best services, always.

Warm Regards
Airtel Customer Service



Dear Sir/Mam,



I am having Airtel Broad Ban connection in Gwalior City...

ID:13969382, Phone no.:[protected]_mp

I want to disconnection my broab band line..due to i am shifted to
delhi...


Plz acknowledge me & reply the Same ASAP


Reg

Zahurul Amin Khan

+91-0-[protected] & +91-0-[protected]

Airtel — NO REFUND OF MY BALANCE.

Hi

My mobile no:[protected], i called to my friend mobile and i did not got any ring,voice from my friend mobile.In my mobile my call duration is 19secs and call amount .75Rs debit from my balance.I registered a complaint([protected]) in airtel customer care,but airtel supervisor and customer care executive did not give proper respone to my complaint.I already sent mail to airtel nodal officer.Please take action aganist airtel.

Regards

Arun Kumar Vellaichamy

AirTel — Refund Balance

In the month of November I converted my prepaid sim to postpaid,they took 300 as deposit amount.After 2 month I again converted back to prepaid.I paid all the bills on time.
When I asked for the deposit amount,which they promised me return back after 3 month or after cancelling the postpaid.It was 162 balance left which they were supposed to return it back to me.They told me it will be transfered to ur main account(prepaid acc).
1 month gone,still they are just giving me time,it will be refunded.And still i haven't yet received.And even we cannot call customer care and talk.They say call to postpaid customer care with another number.And that not atall get connected.

AirTel — refund the balance

my number is [protected] in last week my balance hundred rupees getting without reason.i call customer care he told lot of times same reason u r in browsing.but i am not using the browsing.so please refund my balance.in future we have same problem i will changing other network.my mail id is siva.[protected]@yahoo.com.