[Resolved] Airtel Nodal Officer — HOW NODAL AGENCY WORKS

Pradeep782000

from Allahabad, Uttar Pradesh

Apr 8, 2011

Address: Ghaziabad, Uttar Pradesh

This is how airtel works...

Re: +911xxxxxxxxxxx [|BAL|Qrc3635728|]Friday, April 8, 2011 9:48 AMFrom: "nodal.[protected]@airtel.in" <nodal.[protected]@airtel.in>Add sender to ContactsTo: [protected]@yahoo.comDear Mr.Arora,

Thank you for writing to airtel telemedia services and the opportunity to assist you.

With reference to your e-mail regarding your airtel fixed line connection.

With reference to your e-mail regarding cancellation of your airtel broad band connection, please mention Telephone number with STD code or Account ID for which the needful has to be done.

Your patronage is important to us, and we hope that you`ll continue to give us opportunities to serve you

Assuring you the best of services.

Warm Regards,
Ravi Kumar

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[protected]-Original Message[protected]------
Subject: Airtel Landlineno[protected]
Date: 05-APR-11
From: [protected]@yahoo.com
To: nodal.[protected]@airtel.in
Message body:
Dear nodel officer,

Could you please look in to following two technical faults which are pending
since November 2010.

1) Instrument faulty and no replacement done in the last four months.
2) Broadband connection not reachable, hence the wiring needs to go to the room
near the computer.

I have given complaints at 198 atleast 15 times sinceNovmber and called various
people directly, however, your team of guys visit our place, gives an assurance
that the instrument will be replaced soon however no one has turned up after
that.

May I please request you to kindly resolve this problem which is pending last
four months.

If you have any questions, call me at [protected]

Regards

Pradeep(SandeepArora)
Thanks...
Pradeep Arora

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Pradeep782000

from Allahabad, Uttar Pradesh

Apr 14, 2011

Dear Rakesh,

Behaviour of Airtel people is being questioned here and to my surpirse, despite getting a call from Mr.Vikas, whois dealing with this case. I received a call from line manager of this area and he asked me about the problem in detail on 13th evening and assured me that his team will come on 14th morning to resolve this problem.

Again, no calls, no messages and no one visited.The behaviour has become repetitive innature and they are just calling and asking the problem.

I have given the written complaint and they shoudl have actually been aware of the problem and if they really want to rectify the fault, theyshould have come personally to solve the problem.

I don't understand that by just calling and enquiring about the problem, which is clearly written here, what sort of duties they are justyfying to Airtel hiring teams...

Sadest team working for Airtel...

sc2995

Sep 15, 2020

I was using Airtel postpaid connection of phone number [protected] recently I shifted my number from Airtel to Vodafone but after clearing all airtel dues. But after a onth my phone connection was disconnected automatically and when I visited the airtel store they told me that some amount was due at the time of porting so I have cleared that amount too but still my number is not working. I am soo frustrated airtel store people are not listening. Please help me.