Airtel Complaints & Reviews

I purchased a Beetel qwerty dual sim mobile phone from you with a free offer of Airtel DTH. Upon receiving the said mobile I was instructed to contact the Airtel customer care to get the DTH system istalled at my home on payment of Rs825. But on dialing to the said airtel officials, the call was either not heard or they told me some other phone numbers to contact which were vague numbers as there was no response from those numbers.Now after a month or more I have realised that I have been cheated by the HOMESHOP 18 officials as well as the AIRTEL DTH officials. Shortly I will be apprachin g the counsumer court for redressal of my complaint and seeking the compensation for monetary loss and mental disturbance.

I am Kamesh, from Chennai my customer ID is [protected] i have two settop box connection under this Customer ID. Due to frequent signal problems i opted for disconnection of my second setop box connection and had contacted customer service and my second settop connection was disconnected on 7the March'11 but the daily rental being deducted from my balance was still not changed it included my second settop box also. Despite complaining several times about this to customer care service the problem was not solved. and my balance was reduced double the amount daily for just using single settop box. I feel very displeased with Airtel DTH service.

If they validity period is about to end they will not forget to call or msg reminding me do recharge but a proper grievance they will not respond.

I feel ashame to use Airtel DTH Service this will even raise doubts to useing Airtel mobile connection also.

I would like to caution & get help from consumer forum on a call I received from [protected] on my airtel mobile number saying that I have won a lottery of 15.25 lakhs on my airtel sim number. The person calling mentioned that he was calling from Mumbai on behalf of Airtel & he could have the cheques delivered at home at 1800hrs today or I could have it collected from my nearest branch of SBI. The person calling also said that your voice is being recorded & I would need to disclose my pehchanpatr number. Also that the recording would be played in Sahara One channel at 2100hrs tonight. The pre-condition before which cheque details would be disclosed was to remit a sum of Rs.5,500/- to their account. Suspicious of this, I immediately checked the area code +9230 on the web & found out that this call was originating from Pakistan whereas the person calling mentioned that he was calling from Mumbai. I feel this a new method devised for money laundering by anti social elements & request that a thorough investigation be carried out on the above mentioned number & if possible nab such fraudsters at the earliest. I mean how could they get hold of my sim number which was exactly the same number he had quoted! Now, I am even more of the opinion that somebody from Airtel is hand in glove & compromising their customer numbers/details... Waiting for a response...

sir
airtel broadband and landline connection is providing very poor services. On repeated calling to customer care they are giving request no 44502660 against my landline no [protected] and saying again and again that a engineer visit has been scheduled but till now no technical person has ever visited to my home place. When i have requested to forward my call to their senior person they replied that they are busy and they will call back later on but never ever they have called their customer . when i am again calling they are putting me on hold for 25- 30 minutes . Till now airtel services are in a very poor condition.

RECHARGE ISSUE
I have Airtel sim from last 3 years which was procured at Mumbai ( Thane ) . Now I am at Kolkata. And I have recharged with Rs 100/- ( hundred rupees only ) and its Transaction ID is 41184683 dated 26.03.2011. But I have got only Rs 1/- ( one rupee only ) top up. So, if there is any changes in the TOP up rules Airtel has to inform their customers first. Without informing they have given only Rs 1/- against 100/-. I want my money back. And looking forward for the better service from Airtel.
my cell no is : [protected]
Name : Ajay Bhat

AirTel though it is advertising all over about 3G, it does not have 3G network in all towers. Their services is below average. Except for first one week, there as no time I saw "H" (HSPDA) on my mobile. It was always EDGE. The speed is so bad even streaming radio at 24kbps is buffered frequently.

Now after one month of EDGE speed with 3G plan of Rs.450 per month for 600 MB. I got unbilled charges for data as Rs.10,000. After their discount the cost for me is Rs.5400/-. What the hell is this? The technical support person who visited to analyse the 3G speed problem acknowledge that 3G is not from all towers. But all through outer ring road I didn't get 3G speed (H).

The billing problem for data usage is the second time in 3 years. Earlier also their technical team claimed they gave me 2.5 Mbps speed with their GPRS network !!

The support and also the nodal officers are waste. They only send long canned responses for small information. Their network and billing are horrible. No wonder their stocks have fell down last 3 years.

Hi

I had an idea no. [protected], I applied for MNP on 08-03-11 through a local airtel dealer i.e, Standard Communication, Laxminagar, near V3s Mall. The no. has been activated on 15-03-11 but deactivated on 22-03-11 without any prior notice. When I asked to the airtel customer care, they told me that they have not received my documents yet. Again I applied with the same docs on 23-03-11, and communicated with the distributorn of East Delhi and Airtel Centre, Laxminagar through phone and mails respectively, but all efforts went in vain. The no. has not been activated yet.

I am facing a lot of problems as the no. is deactvated without prior notice. I am blocked to communicate with my important dealings.

Gaurav Soni (Advocate)

Dear,
As i am using my airtel prepaid no. for more than 4yrs . and i am using postpaid no. too from o[censored]r company . My prepaid no. is [protected] . I ad me called to ur customer care no. for an clarification of my message booster . one guy picked up the call and said there should be a minimum amount of 1rupee . usually i use this prepaid no. only for message & for browsing and i will my postpaid no. for other things & even i am using broad band service with ur company only . In such cases i told k to that guy and recharged my account for 10rs and 17rs for net . when i started message it was charged for every message . so i called up airtel customer care again . the guy who pick the call . he did not respond well . He maid me to get tensed . Later i cut the call after appreciating him about his service . Den now my net access also in problem . so try to call once again to get a help regarding this , but that ad blocked my customer service . I am also working in customer service industry in a good position . but airtel customer care had through me to damm . good job guys . i planned to cut all my service with airtel

I have an HD Airtel Digital TV connection: . Recently Airtel added two new channels: Discovery HD and movies now HD. I requested for these 2 channels to included in my package. However, the response was that the dish needs to be realigned to ensure that these channels can be received. However, in spite of repeated requests no one has tuned up to realign the dish and provide the new channels.

It was assured that there wopuld be no charges for this re-alignment. But the local airtel people called up and said that they would charge RS 200 for it. The change of sattelite is not initiated by me. Why should the consumer be penalised for the company's decision to change the satellite?

Pl advice the comapny to provide the channel immediately

always pasing the amout from the my simcard without information time without infernation allways activating some packages ex; mms as per simcard company did not a complaint in costumer service so many complaints this numbers are given follow this
(1) cu[protected]
(2) colwo [protected]
(3) c123w [protected]
(4) cbdcc [protected]
(5) cbdms [protected]
(6) cu[protected]
(7)cbdal [protected]
(8)cbdal [protected]
(9)cbdcc [protected]
the executive not attend the call when macking costumer calling, kindly to solve the problem as soon as possible complaints

hello sir,
Sub: Request- Regarding-Taking action against Inabaility of customer care deparment of Airtel to resolve the problem, retrival of balance which has been deducted from my mobile no: [protected], setting the call charges as per terms.
I am M.RAJIV who has shifted from Aircel to Airtel through mobile no portability ( mobile no: [protected]) on[protected].
At the movement while iam taking Airtel connection, I have opted the plan 1paise/ second for lifetime and I have also prescribed for Do Not Disturb service. But later on marketing team of airtel are disturbing me, even iam in DND list. Later on I have subscribed the plan, rc: 61 for ‘½ paise/ second’ valid for one month, on[protected]. It went good for two weeks but after two weeks I noticed that iam charged at 1.2paise/second. As iam in offer period I should be charged at ‘½ paise/second’ (or) as per the nominal lifetime offer 1paise/second, but iam charged at 1.2 paise/ second. I called to Airtel customer care several times, but the IVR has not connected me to the customer care agent( the customer care department is useless and the IVR is not disconnection the line without obeying the instructions of the customer who is calling). At rare instant even when iam connected to customer care agent, the line got disconnected within 30 seconds while iam speeking to customer care agent. I even do not received a call back from Airtel, inspite of repeated dissconntction of line, while speaking to customer care agent. How would I speak to customer care agent when iam not connected to it? As I not not have hope that I can solve this issue from my mobile. I walked in to the local Airtel outlet at Pindala cheruvu/ Kakinda. I explained my version and requested them to forward a written complaint which I have given. The Airtel outlet executives replied that we don’t take written / oral complaints for prepaid connections, but u can call directly to Airtel customer care from our phone. As per the instructions given by them I dailed to 125 and It took 15 minutes to speak to customer care agent even from Airtel outlet.
I spoke to customer care agent for a long time and lodged a complaint for balance deduction (with a complaint no: CBNRA [protected]). The spokes person replied that you will receive a call back for Airtel authorities and the complaint will be resolved in 2 days. I waited for 1 week but the complaint was not resolved. Later on I again walked in to the Airtel outlet and spoke hard with the Airtel outlet executives to solve the issue or else I will skip to some other network. They replied that you can proceed as your wish and we cannot forward your issue, It is upto you, you can call to the customer care department or else go to Airtel prepaid outlet located at mainroad in Kakinada and we do not deal with prepaid complaint as this is a postpaid outlet. Then I walked in to the Airtel prepaid outlet at Kakinada, they replied that we cannot resolve the issue due to lack of facilities, said that it is better to speak over the phone at Airtel outlet by dailing 125.
Finally I again went to Airtel outlet, dailed to 125 and waited for 1 hour to get line connected. As line is connected I spoke to the customer care agent and explained my problem to them and lodged a complaint( with a compliant no:[protected]. The customer care Authorities replied that I will receive a call back from Airtel customer care Authorities on 22-03-11 at 4.00 pm. I did not receive any call untill 25-03-11. Hence I called to Airtel customer care on 25-03-11 at about 10.00 am, but the same problem( the line is getting disconnected) was repeated inspite to know the status of my complaint.
I am vexed with the services of Airtel, proper justice has not been given to my complaint.
I request the Authorities to give good service from customer care to resolve the problems of the customer. I wanted to bring to your kind notice that Airtel is deducting balance from the customer( especially from illerates) in different ways ( like hello tunes, asttology, cricket) as more % of customers are not aware to compliant against them and get problem resolved.

I , partner of M/S Planners Koncept have three mobile nos. [protected], [protected] & [protected] in my firm, the payment of which is done by me since the last 3 yrs approx. Recently since about 6 months, even after paying the mobile bills within due date, I am harassed by nagging calls from the company stating that the payments have not been made & they keep on calling about 3 times in a day which causes a lot of problem. Every caller asks the same question - my name, and then saying that the payment has noe been done. when it is told to them that the payment have been made, they all ask the same details - chq no., date, receipt no. even after being told that these details have already been given. This is the seventh time the same story is being repeated, their employees do not record the payments given and the consumer is unduly harassed.

Customer ID : [protected]

Complained by me for Digital Box Change on[protected]
Resolution by Airtel Customer Care : Technician will visit on[protected]
Result : No one visits

Complained by me for Digital Box Change again on[protected]
Resolution by Airtel Care : Technician will visit[protected] before 2 pm. Also confirmed by Airtel Customer Care if this time he does not come will not charge you .
Result : No one comes

Complained by me for Digital Box Change again on[protected]
Resolution by Airtel : Customer Care had not logged my complaint previously & simply said that technician will visit . Again complaint logged & Technician will visit on[protected] before 2 pm . I talked with customer care team & wanted the same to happen asap . Was confirmed technical will visit on[protected] before end of day.
Result : No one visits

Technical staff come on[protected] that to after 4 pm after giving him 10-20 call repeatedly.

I have been really have a hard time getting the box replaced even though I am paying Rs.350 . Also I was guaranteed that I would get remote + set top box . But in end I got only set top box in 350 Rs I paid .

Technical Staff No : [protected] - Location Bhuj Kutch . Call is never picked up & if called repeatedly switches off the phone .

In such a high competition market this is what Airtel does to its customer . Hope this mail reaches the desk of Sunil Bharti Mittal . Really admire the person & services o Airtel . I am loyal customer of Airtel since 9 years when you launched telecom .


As on date my TV is showing errors & I am fed up .

1. For last 3 days my Airtel Digital TV connections is DOWN. Message "Poor Or No Singnal"
I am sure the Set top Box is dead!
Such a simple message and the Customer Care executive is not able to confimr why this error message! I am sure 1000's of customers must have got this message so the problem resolution must be right there in that damm CRM they use to log complaints. Yet the CCE says he needs to refer to technical team.
NO solution and I am LUCKY I retained my good OLD CABLE connection else I woudl have missed INDIA V/S Australia today! India is winning. Thanks you LOCAL CABLE TV.

Airtel CEO ! you must QUIT. No not cos my connection is down but 1000' o[censored]r trusted customers are sugffering.

2. Customer Care HElpDesk Numbers are a PAIN.
9/10 times the call gets disconnected! Pathetic!
If you get connected you will loos your cool!

3. The local Vendors whom Airtel has sub-contracted work are unprofessional bunch of jokers.
Airtel must CANCEL license of local teams / firms who are supposed to do home visist and attend customer technical calls at home. This is Navi Mumbai - Belapur Center responsible.

4. The NODAL office staff of Airtel must QUIT. They dont know anything nor they attend to e-mails.

Thanks,
Kummar

Dear Sir,

This Complaint is regarding the use of Peer to Peer softwares on the Airtel Broadband. I am having a plan which gives me 15 GB o[censored]sage at the speed of 1 Mbps and 256 kbps beyond 15GB usage according to the FUP (fair usage policy). The problem is, as soon as i start any peer to peer software such as Bit Torrent or u-Torrent. The speed initially goes up to its expected speed but gradually comes down to 0. Hence i am unable to download any content from a peer to peer software. i raised a complaint with the concerned dept. regarding the same but they say that "THEY DON'T SUPPORT" peer-to-peer softwares. Now My Question is, if they are giving me 15 GB usage at the cost of some 1300/- (including taxes), Who the HELL are these people to decide what kind of stuff i download from the internet(be it from any site or from a peer to peer software). If already i am given a restriction of 15 GB for an "unlimited plan" , i should be having complete freedom o[censored]sing the 15 GB as i choose to.....

Request you to take this issue on priority....

Would be glad if you could do something in this regard,


Parag.

I am a customer of your Airtel Telecom services having mobile number +91 [protected]. I have apllied for mobile portablity and got the unique porting ID bearing noAS995195 on 16th march/2011. After 2 days i.e.on 18th Marcha at around 3:30 pm I have got an offer from ur customer care executive that airtel to airtel call 10 paisa/min ,other 30 paisa/min and STD call 50 paisa/min so that I stay with your Airtel. But till toady that offer didnot activate in my number. I have call to your customer care executive but they dint respont many times and they cut my call many times.

Therefor i request you to take action on your helpless customer care executive to activate that offer else kindly inform me that can I apply other services with that porting ID bearing noAS995195 .

Thanking You.

Regards,

Abu Hashan.

AIRTEL COMPANY THAT HAS THE MOTTO DIL JO CHAHE PAAS LAYE HAS PLAYED A VERY CLEVER GAME WITH US.ITS EXECUTIVES INFORMED US THAT IF YOU ARE USING INTERNET FOR ONE DAY AND YOU ARE DEACTIVATING IT ON THE SAME DAY THEN YOU ARE CHARGED THREE RUPEES.BUT SEE THIS CLEVER COMPANY WHEN BILL WAS POSTED TO OUR ADDRESS THEY HAD CHARGED US WITH 30 P FOR 20 KB AND MADE A VERY LONG BILL OF 4000 RUPEES .IT BIS MY HUMBLE REQUEST TO THE CONSUMER COURT THAT WE SHOULD GET JUSTICE .AIRTEL COMPANY HAS ALREADY STOPPED OUR OUTGOING CALL SERVICE.IN TODAY'S WORLD WHERE THE SIM CARDS ARE AVAILABLE CHEAPER THAN FRUITS THE AIRTEL COMPANY HAS OVERCHARGED US.PLEASE HELP US YOU ARE OUR LAST HOPE.we talked to your nodal officer but it was of no help they kept on saying that that if you are deactivating internet on the same day then you are being charged as stated above.I HAD FULL FAITH ON AIRTEL BUT YOUR COMPANY HAS SHOWED US THAT WE CANT TRUST ANYONE IN TODAY'S WORLD.YOU FIRST STOPPED OUR OUTGOING CALL SERVICE AND NOW YOU HAVE DEACTIVATED OUR SIM CARD.AND NOW PLEASE DONT EXPECT FROM US THAT WE ARE GOING TO PAY THE BILL . YOU HAVE CHEATED US AND YOUR SERVICES ARE NOT SUCH THAT WE PAY 4416 RS BILL FOR AN INACTIVE SIM.WE DONT WANT YOUR SERVICES AND WE ARE HAPPY WITHOUT AIRTEL.IF YOU FORCE US TO PAY THE BILL WE WOULD DEFINITELY GO TO CONSUMER COURT.AND ITS REALLY YOUR COMPANY'S EXECUTIVES FAULT THAT THEY PROVIDED US WITH WRONG INFORMATION.NOW OUR CARD HAS BEEN DEACTIVATED ALSO.THEN GIVE ME ONE REASON AS TO WHY WE SHOULD PAY YOUR BILL.YOUR 3G HAS NOT BEEN LAUNCHED IN AHMEDABAD AND GUJARAT CIRCLE,YOUR EXECUTIVES PROVIDE WRONG INFORMATION,THE INTERNET SERVICES ARE VERY POOR,YOUR SMS SCHEMES ARE NOT GOOD.SIR IF YOU STILL HAVE ANYTHING TO SAY CONTACT US ON [protected] WHICH IS AN AIRCEL NO. WHICH GIVES US FREE 1 GB INTERNET EVERY MONTH AND AIRCEL TO AIRCEL AT 10 PAISA AND AIRCEL TO OTHER AT 1/2 PAISA PER SECOND.I TRIED TO CONVERT ONE OF MY AIRTEL NO. [protected] INTO TATA DOCOMO FROM MNP BUT YOUR COMPANY GAVE ME 30 PAISA SCHEME AND CANCELLED MY REQUEST.AIRTEL Has really provided poor quality services and its time that you take some steps to improve your quality of services.

My airtel fixedline number is[protected]. Airtel gave website builder and pc-secure free with this account. I upgraded my website because one of the executive told me that it would be free even after upgradation. I am using it since last 7 or 8 months free but in my current bill they have added Rs. 1250 extra for websitebuilder and pc-secure. I have loged a complainet regarding it on 15/3/11 (No.[protected]. They said that I have upgraded it last month but the fact is that I upgraded it in the beginning. This is totally unfair. Airtel has to make it clear.
Mahinder Singh
[protected]

(may be some mistakes in my engish. please forgive me and adjust with it)
Sir,
I'm Anvar from Kasargod(Kerala stste). About 18 days before I sent the request to my mobile network (Airtel) to change the port to Docomo and I got Unique Porting ID. Later one of the Airtel representative called me asked the reason for changing the network.I replied that high call charge. They asked me what the offer need to me to continue their network. I demanded some offers like 'less call charge', 'free sms', 'cheap rent hello tones' & 'refunding'. They agreed my demands and asked for maximum three days to active those demands. So I agreed them. On the third day I called the customer care and complined that I didn't get any offers that they allowed me. They asked me to wait another 3 days. However I didn't get any offers untill now. I continously called them to know my offers and the asked me to wait some more days. Last day I called the Nodal Oficer and their Head Officer. They told me that I would get only 'call charge offer' others are not applicable to me. And I was charged for that call about Rs.25. Now the last date of my porting ID is finished. What shall I do now?
my mob no: [protected]

Hi Sir,

I have activated 3G in my airtel mobile. And 3G coverage is not there in all places.

I am getting 3G coverage outside my office but not inside my office.

I have activated and I am not able to use it because 60% of my time I am in office... and not able to use 3G effectively.

I ahev already lodged two complaints both thru online an dthru customer care thru mobile..

No response till now...

My Mobile number is [protected]
Name : Deepak Prasad P

With out activating in all places why they are advertising??

Please take necessary actions and sort it out..