Airtel Complaints & Reviews

After repeated deductions I got DND activated on 13/03/2011.But again BOLLYOODFISSION & BIKINIALERT was activated by Airtel Live.On 25 Mar I had toped up with Rs 87 /-. But on 27/03/2011 I found the balance is only Rs 37 /-.Today The Customer Care Representative is telling that I have activated the above services on 25/03/2011 and 26/03/2011.They are not able to tell the time of activation request from me. May I get the money back or I can take proceed to get justice against this fraud.

Hi ,

I am facing the same problem with airtel for some time now. My airtel number is[protected].

I have been using airtel for the past 6 years and I was happy with the service untill this issue has cropped up. I didn't realize that a charge of Rs 199 was being added in my bill every month for some time under the category of DSL Usage.

I only realized it when i once asked for a change of plan and saw the e-bill. I saw that Rs 398 had been added to the bill as DSL charges and only when i called them up did the customer care tell me that this was for Games on Demand. I told them i never activated it and they said the server shows that the request was sent twice. I live alone and both the times the request was on work day when i could not have sent the request.

I have called them up so many times in the last 3 months. I sent a mail to the [protected]@indiagames.com and it took one month for them to reply saying games on demand has been deacativated. However I keep getting this DSL usage of sometimes Rs 199 or 398 in my bill every month. I have talked to so many people in airtel and even took the number of the nodal officer in noida but all the times I have called that number no one picks up the phone.

This is a serious issue it is really frustrating and after 6 years o[censored]sing it I am now thinking of getting the airtel broadband + phone connection disconnected if this does not get resolved.

Thanks,
Pradeep

Hi,

I am B Chandrasekar, Karur, Tamilnadu-639001. I am using Airtel prepaid Mobile # [protected]
I am deducted Rs.99 + Rs.50 + Rs.30 = Rs.179 for Un-wanted reasons by Airtel AD-54321 Serivces.

Day 1 : 23/03/2011 Deducted for downloading Games Rs. 99 which i had not Requested/Registered/Downloaded any games.

I Made a compaint to Airtel Customer care but no complaint number was provided but the executive promised to return the amount of Rs.99 back to my mobile account before 25/03/2011. But no amount has been credited back as promised.

Day 2: 25/03/2011 Deducted Rs.50 which i had not Requested/Registered/Downloaded any services

Day 3: 26/03/2011 Deducted for renew video_mod services Rs.30 Which i had not Requested/Registered/Downloaded any services.

Again made a compaint to Airtel Customer care another executive explained about the issue and demanded for a complaint number but no complaint number was provided but the executive promised to return the amount Rs.179 back to my account before 28/03/2011.But no amount has been credited back.


Totally i lost Rs.179 where my balance got deducted for nothing. This is truly a cheating/money laundering by Bharti Airtel.

Why there is no verification or authentication service for deducting amount from my prepaid account balance. Who gave the authority to deduct amount from my account and It is happening often recently.

From one person if airtel is able to steel Rs.179 Rupees think of the amount if it happens to several thousands. This is a serious issue for us and the public.

I am having Airtel GPRS connection activated with Rs.98 data pack. what is the necessity for me to browse through Airtel live and get paid downloads.

Are we customers looking crazy for you ?

I am totally disappointed with airtel amount deduction activities. This is truly a unfaithful action and shame on airtel for such intolerant responses.Airtel is not worried about the customer satisfaction and loses they are facing.

The lose is so high and the i need to defend mysel[censored]ntil i get my money back.Even i am ready to go for Consumer Court for this issue.

Regards
B Chandrasekar

i continue to be appalled at how bad the airtel website is! I asked for a post paid mobile customer care number and the website could not be more bloody confusing! Why the [censored] can't airtel have the help line numbers written on the first Home page of their website instead of stupid god damn pictures!
and then i call 121 and i told the guy i needed the customer care number of POST PAID AIRTEL and of course the great customer care people that Aitel hires! he gives me the pre paid number!
why the [censored] is Airtel so bloody incompetent???

MY LAND LINE NO [protected]. FREQUENTLY I AM GETTING BLANK CALLS AND SCREEN SHOWS ME NO AS 4049, WHICH IMPLIES THAT ITS CENTREX NO.
WHEN WE RECEIVE THE PHONE NO BODY SPEAKS AND AFTER FEW SECONDS ITS DISCONNECTED. WHEN WE RING BACK, SOMEBODY RECEIVES THE PHONE AND TELLS THAT NOBODY TRIED, AND I SENSE THAT WHEN I CALL WHO IS RECEIVING IS TELLING FACT, NOW WHAT CAN BE THE TRICK? IS THAT ANYBODY CAN PLAY IN DISPLAY OF THE NO? VERY MUCH DISTURBED THAT FREQUENTLY ITS HAPPENING SINCE PAST 3 TO 4 DAYS.

JUST NOW ON 28/03/2011, AROUND 5.40PM THIS HAPPENED.

CAN AIRTEL OR ANY BODY CAN HELP ME OUT FOR THE REAL CULPRIT.
[protected]@gmail.com [protected]

I purchased an airtel sim and submitted all the documents.My sim was working for about 20 days and after 20 days i was send an SMS saying to resubmit the documents.I resubmitted the documents with the dealer on 22 march 2011 under omr no.1232816.Noe Airtel customer care says that the number cannot work.My balance of abour Rupees 100 is also gone.Cant understand this injustice.Is airtel doing this to increase its revenue.

Without any complaint 1 digital engineer (Nmae - shibu) came to my home on 26th Mar 2011 and he said that he has to install HD so that i will be able to view more channels. He went to terrace and tried to repair something after which i got signal probem in my digital TV, he said he is not able to repair and he himself called to customer care and raised a complaint (Ref 6331087) and informed me that another engineer will be coming between 4 pm and 5 pm on the same day, when i asked his manager number he provided me a false number.I was waiting till 6 pm then i tried to call to his mobile several times but he didnt pick and later on he switched off his mobile. Then I called to [protected] (This number i got through msg when i raised a complaint with customer care) but a person named Sridhar was not able to understand either english or hindi and forcing me to speak in kannada . I gave the phone to my wife who knows to speak kannada. he start arguing with her and said he is not going to send an engineer today and we have to wait till tomorrow. And he also told her to teach me how to speak with the people. When my wife told that we dint request for any enginner then why did u send engineer to our home. He was very rude and said he is not aware of anything. My wife said will complaint to police for that he replied "you do what ever you want but i wont send the engineer today. Such a worst employee is working for airtel.

below is my mails to Airtel since more than an year for changing my bill plan and nothing has been done yet. I stopped paying my bill as they wont even let me disconnect this phone without the company's NOC, and I am not getting the NOC, as I dont have any details of my employment with the company, it was only for a month, and its been 7 years.

-fromKrishna Kumar <[protected]@gmail.com>
toappellate.[protected]@airtel.in

dateSat, Jan 29, 2011 at 3:04 PM
subjectFwd: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details Jan 29

I am really frustrated.
- Hide quoted text -



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Fri, Jan 28, 2011 at 6:50 PM
Subject: Re: FWD: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
To: [protected]@gmail.com


Dear Krishna Achari,

Ref: Email dated 28 January 2011 regarding your Airtel number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We request you to contact appellate.[protected]@airtel.in for further assistance.

We value your association with Airtel.

Warm Regards
Harshi Mehra
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 28/01/2011 10:25:39
Subject: Fwd: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

no response in mail from Airtel since this last mail, Am not sure how to take
this further, please advise, I did get a call from Airtel that they are going
to fix it, but nothing done yet, the call was arround 3 months back. Appreciate
if any one can go through the mail trail and help me with this.

Forwarded conversation
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]
[protected]----

From:
Date: Mon, Apr 19, 2010 at 4:26 PM
To: [protected]@gmail.com


Dear Krishna Achari,

Thank you for writing to Airtel.

This is with reference to your email dated 19 April 2010 regarding Bill Plan
change for your Airtel number [protected].

We request you to send the mail at the correct email id for any concern
regarding your Airtel number. The correct email id is
nodalofficer.[protected]@airtel.in

We regret the inconvenience faced.

For further assistance, mail us at [protected]@airtelindia.com .

We value your association with Airtel.

Warm Regards

Shivani Chopra
Nodal Officer
Bharti Airtel Limited

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67F[protected]EF91D69A8D53457BADB2661A8E02566A7EE2D5CBCDD25&refno=[protected...⇄

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 19/04/2010 09:22:43
Subject: REQUEST TO CHANGE MY BILL PLAN.

Hello,
I am writing this mail to you being deeply dis-satisfied with the kind of
responses I am getting, seems like there are no human beings but just automatic
replies to my emails.
I have clearly stated below that I pay the bills for this number regularly and
though I use to work with the organisation Infovision 8 years ago, I am no
longer associated with them nor do I have any other evidence of my employment
with the organisation.
Please help me have this number disconnected if you cant evn have the bill plan
changed, I am not getting any kind of benifits from using this number, I am
paying Rs. 1 per sms though other service providers are providing much better
rates.
I was not ready to give up this number but since I am getting huge bills due to
the bill plan I am using, I intend to have this phone number disconnected now,
I have been trying to get the bill plan changed since a very long time. its
really a stupid scenario where I am forcefully being associated to an
organisation I dont belong to.
Please do go through the mail chain below before replying to me.
Regards,
Krishna Kumar
[protected]

On Mon, Apr 19, 2010 at 8:33 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
expressed concern regarding bill plan change to Airtel Super magic plan 299 for
your Airtel number [protected].

We regret any inconvenience caused to you.

We apologize for not meeting your expectations in this moment of need.

We would like to inform you that the above mentioned number is under the
corporate responsibility of M/s. Infovision Information Services Pvt Ltd, as
per our records and we require an authorization through your company
coordinator.

The details of your company coordinator are mentioned below and you are
requested to forward your request through company coordinator. This is only to
ensure that one point contact for communication is maintained. Hence, we
request you to cooperate to initiate further action on the same.

Name - Govind Singh

Contact Number - [protected]

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,


Sunitha J
Customer Care
Bharti Airtel Limited

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C514B22DB61B4B8F3393C4 94090FD1C6FAFDB3E58A1EA137297FF 2 B B D
C77828F&refno=[protected]

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/04/2010 23:19:31
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

I have already been to a relationship center and they say the same, I will also
regret loosing this number if a simple request such as a bill plan change can
not be accomodated, This is clearly a violation of my consumer right, and being
a very dissatisfied customer will end my tie up with Airtel. That would sounds
easier for me.
This is th last time I am requesting to change my bill plan. I wont request
again, there are plenty of service providers with much better bill plans
available in the market.



On Sun, Apr 18, 2010 at 7:51 PM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
requested for bill plan change to Airtel Super magic plan 299 for your Airtel
number [protected].

We regret to inform you that we are unable to process your request as the
number reflects under M/s.Infovision Information Services Pvt Ltd account.
Hence, we request you to kindly visit to nearest Airtel Relationship center and
update your details as a individual account and write to enabling us to do the
needful.

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,


Niranjan M
Customer Care
Bharti Airtel Limited

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E82B57A2EA2C56B7C4C63A5DBCC6C1CBC3C7C8C9CCCE3F414042&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 18/04/2010 10:15:22
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

I am no longer associated with this Company, I worked there 8 years ago, and I
dont have any documents pertaining to any association with the company, hence I
am unable to do so, Please help me eith this as I have been the sole user of
this phone and have been paying my bills regularly, you can check my payments,
I just paid one today via netbanking.
There has to be a way for you to change the bill plan as requested below.

On Sun, Apr 18, 2010 at 10:12 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 18/04/2010, you have
requested for bill plan change to Airtel Super magic plan 299 for your Airtel
number [protected].

We regret to inform you that we are unable to process your request as the
number reflects under M/s.Infovision Information Services Pvt Ltd account.
Hence, we require the request to be forwarded via your company coordinator
enabling us to do the needful. Please find the details below of your company
coordinator.

Name - Govind Singh

Contact Number - [protected]

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,

Hemanth Rao
Customer Care
Bharti Airtel Limited

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Click here to provide Feedback.

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2566AFD23E45B1D03A58ABEE2E58BFC4CC3152B3D2315ABDC3C2C1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 17/04/2010 22:13:52
Subject: Re: REQUEST TO CHANGE MY BILL PLAN. [|BAL|[protected]|[protected]|]

Hello,
I need the Airtel Super magic plan 299 plan.
can you please enable this on my phone number [protected].
Regards,
Krishna Kumar

On Sat, Apr 17, 2010 at 9:39 AM, <[protected]@airtelindia.com>wrote:
Dear Krishna Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16/04/2010, you have
requested for bill plan change for your Airtel number [protected].

We are unable to process your request as the rate plan is not mentioned.

Please find attached the details of latest rate plans for your reference. We
request you to reconfirm if you wish to change to either of the attached rate
plans.

We request you to visit our website www.airtel.in for latest bill plan rates.

For further assistance, mail us at [protected]@airtel.in.

We value your association with Airtel.

Warm Regards,

Rekha R
Customer Care
Bharti Airtel Limited

To leave y
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Dear sir/ madam
I have airtel connection [protected]. I see my bill feb -march i.e 778.40 Rs. I deposited will on 24.03.2011. but detailed bill hard or soft copy i have not recieved till 28.03.2011. when a demand a copy of bill detail from custum care, he demanded Rs 50/ as a charged of dulicate bill.

I can not claim my amount due to same.

plz take action urgenly.

Regards
Anurag singh

Hi ,

I have purchased one Airtel sim card from one of Airtel marketing person named AFZAL and given all documents for Corporate plan.iTS BEEN TWO WEEKS THE SIM HASN'T BEEN ACTIVATED YET,EVEN AFTER MAKING REQUEST FOR ACTIVATION TO THE AFZAL.i have making calls to about 50 to 100times,but he is not picking up phone.so i need this complaint solved as early as possible

Mobile details:
Mobile number:[protected]

Sim card number:[protected]H4


and my contact number:[protected]

I Sumit Kumar Singh, student of KIET,Ghaziabad, lost my Mobile hand set having Airtel SIM mob no [protected] on 27 Mar 2011 at about 1800hrs while I was in my college library, I am afraid that my mob no may be mis-used by some one. Please block/lock the above mob No immediately and lodge my complain accordingly. - Sumit Kumar Singh,KIET, Ghaziabad (UP). Any further communication may please be made on my father mob No [protected]. Please confirm the same.

Respected sir
My self DHEERESH NAYAK, my mobile number is [protected]. I would like to inform u that i faced a misbehaviour from a customer care executive.
sir i called to executive for having information about recharge at about 9:15 on[protected] but except giving me information executive used abusing and vulger words against me and after that executive activated a hello tune.
on account of this ridiculous act a have to face lot of troble.
I am student and have to talk to my parents and teachers but due to this hello tune i am unable to put my phone in active mode.
Please sir take some necessary step to reslove my problem. i shall be highly obeliged to u.
THANKING YOU

I have a AIRTEL DIGITAL TV HD DTH Service.
Almost 10-12 days back I had requested through SMS, email for adding Movies Now HD Channel.
I Sent SMS again and again. But they are not adding the channel.
Also when I called customer service, 6 times my call disconnected before it reaches any service executive.
Finally when connected, executive told me that some engineer they send, their seems a problem in their HD services. Now it's almost a week I am expecting that Engineer.

My verdict, AIRTEL DIGITAL TV DTH provides poor customer service and I am going to discontinue their services. I suggest all customers to never choose AIRTEL DTH.

Dear Sir/Madam,
I Surjya Sen, currently using Airtel number of [protected](customer number-[protected]),have opted for portability of this number to a different netwok/carrier(Tata Docomo).
The primary steps for the same has already being initiated and I am suppose to get this number ported to the new carrier by 1st of April,2011.
I have already cleared my outstanding Airtel bill amount of Rs.1284.00 on 24th.March,2011(Receipt Number:[protected] for the period from 20th Feb.2011
to 19th March,2011.(my billing cycle is from 20th of the month to 19th of next month)
As per the equirement,I am suppose to clear all my dues/outstanding with my current carrier/network which is Airtel.So I have enquired with Aittel as regard to what is my current outstanding/billed amount(which is my unbilled amount minus my discounts)from 20th.March,2011 till 31st.March 2011.
Since my current unbilled amount shows a balance of Rs.1422.30 and my outstanding is 70 paisa only till date so I wanted Airtel to tell me the exact billed amount for these 10 days,so that there would be no unpaid amount left and my number portability takes place smoothly.
A point to be noted here is that, I have activated 'Airtel My Office' GPRS for a charge of Rs.98 from 19th.March,2011,which gives me a data download/usage of 2GB for free.This current unbilled amount of Rs.1422.30 is for that GPRS data usage and hence should be under that free usage of 2GB and so the entire amount be waived.

I have asked Airtel to clarify the above with a complete break- up of -my calll charges,my rental and my
valueadded service less my discount/waiver - as a part of my outstanding payment, to be paid for the period from 20th. March,2011 to 31st. March,2011.
In reply I received a mail from Airtel represented by Ushakiranmai Maddela,Customer Care, who states that Airtel is unable to give me the exact figure/amount that I need to pay them for these ten days and hence would be required to pay the entire unbiled amount of Rs.1422 approx.to make my number portable to a different netwok.Quite contrary to this I received a call today(27th March,2011) from this number-[protected]- wherein Airtel Customer Rep.Prabhu and his senior Nitin assured me that the process of porting my current number to a different carrier, would not be affected by the outstanding balance for these ten days and that the same would be either adjusted with my security deposit money and still if there are any balance left after such adjustment then I can pay it later in the next month when the bill is genetated in my name.

So I have again written to Airtel asking them an answer on the following grounds:
a) Why should I pay for an unbilled amount,specifically when I have just now cleared my all outstandings on 24th of this month?
b) if Airtel is unable to ascertain my billed amount for these 10 days(from 20th to 31st March,2011) then that is a drawback of your system and why should the consumer be made sufferer for that?

I think this is a serious matter as though number portability has started in India but there are quite a few issues as ground reality which has not been addressed properly.Morever I guess every carrier/network tries to hold back their own number and prevent the consumer from porting it to a different carrier.At the end,the poor consumer is at the receiving end and is at the mercy of these network operators.
Thanks and Regards
Surjya Sen
[protected]

I had raised a complaint on 21st Feb 2011 to Airtel via phone on thei number 121 which is chargeable. I spoke to an advisor Surendra who I thought took my complaint of connection issues. My modem was behaving weird, it used to take 15 mins for the connnectivity to happen on my PC once I used to switch on the modem. There was no revert from Airtel till 28th Feb 2011 post which I called up 121 again. This time, the engineer came to my place. Once I explained the issue to him, he was quick to gauge the issue. He quickly changed the adaptor and the connection happened in seconds which was the normal thing.

Post which, my bill for Feb 2011 was generated. I was shocked to see a bill of Rs. 2611/- which has never been the case. My bill has never gone beyond Rs 880/- in he past 2 years since I have registered with Airtel.

I raised a complaint with Airtel about this on 28th Feb 2011. It took almost 5 days for the first revert. Every revert that I have exceeded my usage and I need to pay my bill.

I replied to my mail on many occasions and tried explaining that the usage has exceeded due to the faulty adaptor. Only 3 people use the internet at my place, my sister who uses for reading the news article and my brother uses the same in the night and I use the internet on weekends.

On not getting a proper response from the 1st line, I escalated the issue to the Nodal office via phone on 16th March 2011. Here again, it took them 5-6 days to revert to me. Vijayalaxshmi was coordinating with me from the Nodal office.

The bill for March 2011 has been generated. The amount now is 1053/-. Note that my billing cycle is from 26th of each month to 25th of the next month. My issue existed since Feb 2011 and it got resolved on 28th Feb 2011.

I am looking for a proper resolution. Note that I have already made a payment of Rs. 880/- for the Feb 2011.

To add to this, I have been receiving calls from the Airtel dept to make my outstanding payment when my complaint is still open.

Waiting for an appropriate response...

Dear Sir / Madam,

I had availed the services of Airtel Broadband for my internet connection, Customer ID: [protected], for the period February 2010 to July 2010, at my rented apartment in Kothrud, Pune, which was a prepaid connection and total payment was done in advance, Rs.2500=00.

Later, in August 2010, we had shifted to Warje, Pune, where Airtel din't had any connection(this is what the reply was provided by Customer Care when asked for transfer of connection), hence had asked the ISP to dicontinue the services.

Thereafter no action of discontinuing the link was done and we had received many phone calls from Airtel Customer Care to pay some outstanding bills for the services which were not at all availed.

We had been Airtel Mobile customers from last 4 years and have 3 connections and there had been no case where the payment have been defaulted or even delayed.

This is the last request to Airtel Customer Care Executives to stop harassing the Customers which have been loyal and not defaulted ever.

Regards,
Gautam Lapsiya

Airtel Mobile Prepaid Connection[protected]Ported From VODAFONE)
[protected][protected][protected][protected][protected][protected]

Service provider AIRTEL is continuously deducting Rs 25 daily from my Prepaid account for last 6 days despite complaining to Customer care.

I would like AIRTEL to stop this deduction and CREDIT the excess amount into my Pre paid account.

Thanks

Jai Krishan
Pune
27-Mar-2011 at 7.15pm

Mob No: [protected]
Tel:[protected]

hi ,

I am Rajesh.K using Airtel Prepaid ([protected]) for more than 2 years...

Recently i had a problem and hence i came to know that some one tried to trace

my call logs and message logs from ( 22-March-2011) ..I am sure that some one

has traced my call logs and i just want to know about this inorder to take legal

action againt them .... Because i am getting some unwanted calls from the

anonnymous persons.. pls kindly help me...

Thanks in Advance...

Hi All,

I am using airtel mobile office services since two months I am paying Rs.98/- every month for 2GB data ussage. Yestarday I called to customer care for connectivity issue @ 121 as I need to reconnect the connection every 15 minutes to use MO serivce in my mobile Nokia 5233.

CCR take some times to check the all things and said every thing is correct they provide me another MO settings. After that I come to know that now I have been charge for using MO. I checked my data ussage by dailing *#123*10# it shows I have 2760 MB left in my account and the validity till 05th April 11.

Again I called @ 121 and asked them about this problem they told me that I am ussing airtel live but in my phone connection showing Mobile Office. I told them Airtel networks giving airtel live service in mobile office isn't it? They agree that there is some network problem and ready to give refund Rs. 8 which is diducted from my main account within 4hrs. and as of yet I didn't received any refund from Airtel. CCR told me if the same problem will happen again then I need to call from different number so they will solve my problem on call and I said ok.

Again the same problem is happen again so I called again now CCR says again that I have been charged for airtel live service. He did all the necessary steps for this situation like reset all the settings and ask me several times to switch off and reinsert sim then the problem will be solve. For these all conversation I spent Rs.40 but still my problem was not solved. So I diceded to go nearest Airtel branch and the branch people said that I have been charged for airtel live I told them that airtel live settings are not in my phone CCR already removed they check my phone and checked and said now you will not charged for Mobile office I check in front of them again but still the deduction was continuing from my main account balance now the branch people also unable to find out how to resolve this issue and they start to give me silly reason they said you need to go through Google search engine only then you will not be charged. But this statement was unacceptable for me I told them Madam I am ussing Mobile Office since last two month and I never gone through like this way MO service means you can browse or download anything within given data size limits but they are not ready to listen me and start behaving very rude.

At this time I was completely disappointed due to their behavior and unprofessionalism. I decided to give their complaint HOD I asked her name but she was not ready to give her name also. Now my number also has been barred I am unable to call even 198 or 121 Can't understand to whom should I contact.

Now every 15 - 20 sec. I have been charged 30p I had waste Rs. 40 to talk with CCR and till evening 8pm Rs. 48 diduction made from my main account. I spent total Rs. 88/- and still my problem not solved.

My personal suggestion is Airtel should close thier local branch of Bapunagar, Ahmedabad,Gujarat or needs to change the staff. I found the branch people are embarrassing the company.



Regards,

Aatish Chaudhary
Mobile - +[protected]
E-mail: aatish.[protected]@gmail.com

Dear.
Sir. I Have received Some Calls From Your Airtel Corporate House(Delhi),being given the complaint regarding the documents updation,(Service No- [protected]) But am Really sorry To Say That I Didn't Get The Ultimate Solution about The Concern Which I Had Told you Before.
So, repeatedly am requesting you To Please Take a Stringent step regarding this matter Otherwise this Will force me to leave the Airtel connection.Also I want to tell you That The Distributor, where I have given My Documents to update, they Didn't dispatch My documents to airtel.
I am Giving The distributor Name and address Below So Please Take A Quick step agingst The Fraud Distributor. who Stated a Game With This Vital matter And With Me Also.

Name Of The Distributor Point:- Maa Mobile
Prop:- Srimanta Koner
Mob No- [protected], [protected]
Vill- Nabastha P.S- Memari Dist- Burdwan
Pin-713407
State- West Bengal

Please Give me a Staright resolution regarding this Matter.
The Airtel Mobile No Is [protected]..



Regards.
Shambhu Nath Bhattachrya
Mobile No- [protected]
Westbengal.