Airtel Complaints & Reviews

Dear Sir/Madam,

I am Airtel DTH customer (Cust id – [protected])

I was holding one connection. Since 30th March 2011 my DTH service interrupted due to some technical problem (ERROR CODE B001).

I have informed the same by calling call centre .however; so many times line got disconnected by call centre executive... Few executive confirmed that engineer will visit my place soon every time provide me a new case ID (6558581,6652380,6682501)

After so many attempts, I was trying to put disconnection request through call centre.. However, they are not taking my request for disconnection..

Summary of problem:
Call centre lines are not working properly
Executives are disconnecting lines, if resolution is not available.
Executives are not able to respond to queries - Trained executives should be available for proper responses as promised before installation, As promised before installation, customer satisfaction is first priority. Now it’s became pain for us.
Please help us to get proper resolution for restore our service back or permanent disconnection.
Regard
Shikha Dutta
[protected]

Dear sir,

25.03.2011 night nearly 10 o clock I call raj tv cini quiz program.
call is going on and a lady told pls wait you will be connect soon with studio,she was continuosly told this words for 13 minutes suddenly the mobile line disconnected.I was very shocked because Rs130 is minus in my mobile account.
I thought the minute counted after starting the talk with studio person,so I am waiting on the line but after 13 minutes
Rs 130 (Rs 10/minute) was minus in my account.I kept Rs 130 only in my account, so after 13 minute the phone line disconnected otherwise toomany amount will be lose for me.I call Airtel customer care for this problem ,he say we are doing correct and we cannot returned the amount.I am upset and ask the details for network changing , but he say thank you for calling and cut the line.second time this is repeated and third time I call the customer care but he block the customer care line for my mobile number.
In 13 minutes only one caller talk with studio nearly 30 seconds,but I am waiting 13 minutes .The programer say repeatly pls call and win Rs 45,000.00 nobody call him,then why he did not talk with me?
Where did the phone amount going?and who is the response? Or otherwise is this my mistake?(because I don't
know the rules & regulation for this programme)
Any possibility for refund my amount?.pls give me the kind advice.
Regards,
A.Senthilkumar

I am Toshal,

Account Number: 16089087
Airtel Broadband customer.

I have taken a Rs.599 limited plan, 2GB transfer, as I use Internet on phone.
I never use more than 1GB in a month.
AIRTEL Bill says I have used 6GB, and my bill is Rs. 1337.

They waived off Rs. 600 after many fights and threats.

2nd Month, Bill comes to rs. 830. In this month, I used Internet for only 8 days, that too not more than 2 hrs a day.

How can I use 3GB in 8 days at the speed Airtel gives (30kbps max)???

I complained 2 times, and my phonecalls were cut by the irritating Customer care.
I asked for disconnection 3 times. Noone has come forward.

What do I do now?

They don't disconnect, nor solve my problem.
Where do i go?

AIRTEL SUCKS. Worst Service. Fraudulent Billing.
I can NEVER Trust Airtel in my Life.!

Hi,

My name is Ankush Sharma and my number is [protected]. I have called Airtel customer care on 5th April2011 at 23:20. I was speaking with a customer care executive (Kulwant Singh) and he was unable to resolve the query in fact he was not even able to speak properly. When I asked him to transfer the call to the supervisor, he answered that they do not have supervisors available at night. After many requests he transferred the call to the supervisor (Akhil Singh). Akhil Singh refused to talk to me in my preferred language (English), he replied that its a domestic call center and we only speak Hindi, which he shouldn't be doing. When I asked couple of questions from him he abused me and hung up the phone.


I would request you to please listen to the call and take an appropriate action against Airtel.

Thanks,
Ankush
[protected]

I brought up an airtel digital tv connection just because of India pak Cricket Match on 30th Mar 2011,
the set top box was installed on 29th Mar 2011, but till date it has not been activated . I have complaint on the customer care helpline many many times, and called upon the installation executive ,many times but still till date 5th Apr 2011 there is no response from the Service provider. or any of the executives to solve our problem. I have already paid the entire amount and no issues have been pending from my side for the service provider.
Customer Id : [protected]
Sandeep Singhal
[protected]

I am to inform you that inspite of repeated complaint lodged by me telephonically time and again to the representative sitting on your customer care, Digital TV connection is not working properly for last week’s time. I am facing a great deal of difficulty on this account. Sufficient balance is standing in my account of the said connection but I am failed to understand how Airtel company is dealing with the customer in a very casual manner and not heading to my request. I am compelled to approach you for the said purpose.
Airtel is therefore requested to kindly look into the matter personally and get my TV connection set right with in period of three days, failing which I will be at liberty to file a suit against you in the consumer forum.
Hoping for an early action.

With Regards,

(Gaurav Gupta)

235, Vidya Bhawan,
Housing Board Colony,
Saproon, Solan – 173211
(Himachal Pradesh)

PH : - [protected], [protected], [protected]
Customer ID : - [protected]

Hello,

I had bought a airtel SIM card(mobile no.[protected] Sim No.[protected] in ther month of Janurary 2011 from canopy sale.I submitted my license id in the name of SAJAL SINGH.Recently last week I lost my above said SIM. So, I went to the local airtel care office to get a duplicate sim. They denied to issue Duplicate SIM stating that the SIM I bought had been issued in the name of some other person naming VIKAS.Two days back one person came to my home asking about the No. [protected] saying that he had lost his mobile three months back and placed a complaint of his lost mobile then POLICE placed his mobile IMEI no. on survelliance and tracked on 30th march 2011.From there they got information about the running no. on that mobile they inquired from airtel office and office person said that this SIM had been issued in the name of SAJAL SINGH (which I never bought).This is very disgusting and dissappointing that MY no has not MY ID docs and some one who is using stoled mobile contain the SIM which I never bought contain MY ID.I wonder how this can be .I request to look in this matter ASAP.


regards,

Sajal Singh,
[protected]

44 Pushpanjali Vatika
Sikandra agra
UP 282007.

Hello Airtel,
My name is Peeyush Kumar and I purchased airtel sim to use 3g in my mmx 300g modem. mobile n0 is [protected].
Just for testing purpose I started 3g n tested the speed, which is under 100 kbps every time. Is it what airtel provides in 3G?

my email is [protected]@live.com
Thanks

Airtel have de-activated my prepaid number [protected] without any warning, and cheated me of the remaining balance. I have had this number for many years, initially as a Jodi, and when Airtel changed rules as individual numbers. I called 198, and they asked me to go to one of their showrooms/service centres. I went to Masoodpur near Vasant Kunj, and they claimed that their systems are not working, and therefore are unable to help! Why are Airtel treating their customers like this? Who should I turn to for help?

Sarita & Kulwant Sharma
email: kulwant.[protected]@gmail.com

sir/mam,

i requested mnp to port my no. to another but after 1 hour an executive from airtel calls me with an offer of
A-A-10P/M
A-O-30P/M
A-STD-50P/M

on charging of daily rent of Rs.1after but this tariff is not activated even after 8 days.
i reported same to airtel 5-6 times by calling 121 and even mail to them but they are not sorting out my problem.
why they call me if they not having such plan.

kindly give me that traiff
ashok kumar

[protected]

Hello ,
I am receiving at least 2 calls dialing on my number from the recovery people of airtel for my broadband connection number is [protected] ( unpaid bill) which was discontinued on 1st November . I had raised a complaint earlier about this bill as I didnt use the broad band services after 1st Nov and also requested to cancel it in October only and got a confirmation from the customer care executive on it also still Airtel created the bill . That complaint was resolved in the month of Jan'2011 and I got a confirmation from the airtel that you wont receive any call from recovery or anywhere regarding this bill as it was a wrong bill generated and they have cancelled it . But still everyday I am receiving calls from Airtel about it payment when I say them its being settled they don't listen and talk very badly as if i have done some crime or what .
I am really pissed of this now as its being more then 4 months I am dealing with this and really feel that its such a worst company and nobody should ever take connection from this . Its services are so bad and people who are on customer care don't have manners to talk also .

Please take this into consideration and take action accordingly as I don't want these calls on my number as its not a matter for few hundred rupees but its a matter of what is right and wrong . I wont pay anything to airtel for this fake / wrong bill which they have generated

The numbers from which I am getting calls are : [protected] , [protected]
Thanks
Aditya Gupta
[protected]

You are sending & activate your different scheme on my mobile without my confirmation and deducting your charges from my balance for the same. I have deactivate & unsubscribed your scheme's but you have not deactivate/unsubscribed the same. I do not want any your such scheme in future. So please note do not activate any your scheme on my mobile. My Mobile No.[protected]

Hello,

I have received a bill for 4k+ this month of which around Rs. 3500 is for 3G usage for 4days. My problem is that the tariff plan they chose to bill me for is "pay as you go" - 30p/10kb. I never received an option to chose a tariff plan. The way it goes is - first you send 3G to 121 and the service gets activated, then again you send 3G to select the tariff plan. I sent about 4 SMS after the first one to get this option, but I never received any info on selecting a tariff plan. Then I tried calling their service # 121 to chose a tariff plan the very day, as I had some work to be done using this 3G service. However, 9 attempts could not get me through to a person. As you can see the same in the attached document. I cannot describe the amount of trauma this has costed me and the time taken over calls to explain the customer service what my problem is. The airtel customer service informed me on the 10th that the charges will be revoked in the next bill and that I will not have any disruption of service. But a few days later the opposite happens and now the Airtel agent says that he hasnt even said that. I am deeply frustrated and hope that someone can help me get the best o[censored]nfair trade by Airtel.

Dear Sirs

I had registered complaint vide # 6614945 on 4/4/2011 for resolution which was promised to be resolved by 5/4/2011 1000am. However, no one called and no resolution was done.
When we called the local office, they said they had not received any complaint and that they will charge money if they have to come at our request.

Further, on repeated calls to District (Mathura) office yielded no result and then we received SMS that complaint is resolved. Whereas no one even attended to it.

We called call center again who generated another complaint no. # 6653587 and gave number of Territory officer [protected].
However, repeated attempts to contact them and the Mathura no have failed.

Please suggest

Thanks
SN Mittal

requested to disconnect..
I took airtel broadband plan and there was some bill due because I left the place and I paid the bill and requested to disconnect and they said they will disconnect that and now I am getting calls from their customer care that My bill amount is due and Now I am now not putting up at that Place and already requested to disconnect 5 months back.Their so called retrieval experts start calling with out knowing any thing.

I Mithun Roy has taken a new Airtel digital TV connection to install at 33/12 Ram Dhone Ghose Lane,P.O: Belur Math,District: Howrah,PIN:711202 @ Rs.999.00 plan on 01.04.2011 with a airtel number offer & I have booked as well the payment made on same day i.e 01.04.2011.One of Airtel's distributor called Cell Unisource Limited had collect the payment behalf of Airtel DTH service & they promised that the connection will be installed within 48 Hours from the time of payment collection but so havn't its not done. The persone collect the payment of Cell Unisource Limited. Mr. Arpan, (Mob: +91 [protected]) is not responding after collecting the payment as well Mr.Sachin Bhopal, Mob:(+91 [protected]) who is looking after the installation as Mr. Arpan said.

Please look after in this matter on urgent basis.

My payment receipt number towards the payment made to Cell Unisource Limited is 27645

Sir,
I have been given airtel land line connection on date 6th of feb. 2011 the phone number is[protected] BUT till date no phone box has been provided to me inspite of several request I had made with the concerned. Also my broad band has worked only 2to 3 days and after that it became inactive. I had launched a complained for the services - Land line instrument box and internet services. the complaine number is[protected]. I had made follow up calls several times - near about 10 to 15. Still no services has been provided. meantime I received Bill from the airtel It is beyound my understanding how come th bill has come without any service or for unactivated services.
Feeling that in Raipur area the concern tchnicians and officers dont want to provide me any services and give any onsideration I rquested Mr. Santhosh Goenka for disconnect all the service an take out all the equipments from my hose but it seams no one intrested - The only intrest as I felt id sending bill every month.

I REQUEST PLEASE DISCONNECT AIRTEL AGAINST ARUNA BORKAR NAME AND STOP SENDING ME THE BILL. NOW I AM NOT INTRESTED IN ANY OF THE AIRTEL SERVICE.

THNKS
Deolal Borkar

Hi...I'm Regular User Of Bharti Airtel.
Few Months Ago I Wanted Number Like Hexa Or Septa
So Called In Customer Care On 121 & Informed Me For Bid 2 Win Number So On Date & Time :- 27-Aug-2010 & 09:31:51 am.
I'ad Send A Msg From Mine Number From [protected] To 51619.
Bid [protected] 17100
& On Date & Time :- 27-Aug-2010 & 09:34:41 am.
I'ad Received A Msg From Mine Number From 51619 To [protected].
Congrats!!! You are the highest bidder for [protected] with Rupees 17100 .
Please note your referance id :[protected] for further communication S. Tax will be extra as applicable
& On Date & Time :- 27-Aug-2010 & 09:35:25 am.
I'ad Received A Confirmation Msg From Mine Number From 51619 To [protected].
Dear Customer , You are no more the highest bidder for number [protected], New highest bidder for this number is [protected] has bid for this number WITH with bid amount Rs. 17100 .Please bid again
Thats Also Me, Then On 29th August 2010 I Purchase A Number With Bidding [protected] @ 17,100 + Tax.
& Right Now Still I'm Using In Airtel Post-paid With 8 Months Age On Network High Arpu.
Right Now I Required 1 More Number So Did Bid It Number Again On Date & Time :- 04-Apr-2011 & 11:54:07 am.
I'ad Send A Msg From Mine Number From [protected] To 51619.
Bid [protected] 45000
& On Date & Time :- 04-Apr-2011 & 12:06:05 pm.
I'ad Received A Msg From Mine Number From 51619 To [protected].
Congrats!!! You are the highest bidder for [protected] with Rupees 45000 .
Please note your referance id :[protected] for further communication S. Tax will be extra as applicable
& On Date & Time :- 04-Apr-2011 & 11:54:54 am.
I'ad Received A Confirmation Msg From Mine Number From 51619 To [protected].
Dear Customer , You are no more the highest bidder for number [protected], New highest bidder for this number is [protected] has bid for this number WITH with bid amount Rs. 45000 .Please bid again
That's Me, So I'ad Required This Number Without Any Objection.
So Revert Me As Soon As Possible.
Thankx...
- Parth Parekh.
[protected].

respected sir,
i am miss poonam pradhan using ur airtel company's prepaid connection with number [protected]. and i want to sms details of 2007 to 2008 but customer care told me i only see last 6 month sms details but i want to see jan 2007 to Dec 2008 because that time i went to banglore for study Bsc IT 3year diploma my frnds send me so many sms but unfortunatly my sony k320i was dead my mother brought new nokia 2700 classic but there is no any sms that's reason sir.if possible as soon as early send me sms detail my id [protected]@yahoo.com
Thank you

I decided to port my number to Airtel.My8Digit UPC code is DT315849, generated
on 1st March 2011 and submitted application for MNP in your Saidapet Airtel Office

After verification of original documents, I have received this SIM Card number -
[protected].

I have not received any intimation Reg MNP from your side. As per your
commitment Maximum 7 working days completed.

I am contacting AIRTEL CC from 5th March 2011.Even after multiple discussions with your appellate officer’s Prabakaran and Subramani; I am not getting proper response.

I am fully frustrated with AIRTEL on this. And I am not able to concentrate on my regular work.

Friends ,
Do NOT port your numbers to AIRTEL which has a very poor customer support and not responding Customers.

Pandian
[protected]