[Resolved] Airtel — asking for payment without using

aloksingh_82

from Mumbai, Maharashtra

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi All,

I want to bring this incident to your attention. I had an Airtel number[protected] which I wanted to disconnect because of the false bill coming every month from January 2011 till May 2011. When Finally I called customer care to disconnect my connection and take whatever your pending amount is. They didn’t respond for a while.

Then I shifted to my new address(below mentioned) and they contacted me in July to continue with the service and promise me to waive off all the false amount mentioned in your monthly bill.

They asked me to pay 1,800.00 in total and 400.00 as a transfer fee to shift to my new address with the same retention plan of Rs 599 1 MBPS unlimited plan.
.
I paid Rs 2,200.00 to (Ashish Pandey, retention department noida-[protected]) and tell them to transfer the connection immediately.

Till today dated September 21 2011, it is still in process and now they are calling me to pay the 3 month rent which I have never used.

They delayed the service for 3 month and asking me to pay the rental which they are responsible for.

Please look into this matter and fix this issue and customer harrasment.

I trust Airtel for their customer service and please try to maintain it.

My Old address:-

B-23
Sector-12,
Noida-201301

New Addresss-

Flat no- 312,
Patrakar vihar
(near Sai Mandir)
Indirapuram
Ghaziabad

Alok Singh
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

bhutada

from Gurgaon, Haryana

Dear sir, SUB: Wrong bills and forcibly imposed charges

I beg your pardon, i[censored] found me nonsense, but let me have your grave attention to the matter pertaining to my air tel bill
which has harassed and tourchard me profoundly, i have been utterly disgruntled by AIR TEL services, i don't know from where i should start, i have conferred with your air tel CCE's zillion times but all got vain, at the end now i am mailing you with the hope that my problem will be sorted out regarding my wrong air tel bills, i have severe issues regarding my air tel bills as i have a corporate connection in which i have got two connection and two partner can talk on free of cost, after a long observations i got to know that i am being billed wrongly and my bills amounts are mounting on the daily basis and against the calls which i did not make, so i left paying my and my wife's bills, there are some issues which i am unveiling below as:
1) I requested your cce's to change my and my wife's plan from 199 to 99 in Jan 2011 but only my plan was changed not my wife's plan and since January 2011 she has been using the old tariff of 199 that means i was lied by Ur cce's that your wife plan has already been changed but just four days back i got to know that my wife is still using the 199 rs plan.

2) your cce' placed one 200 rs plan on my wife's connection without asking me, when i called them they told me sir by mistake it was added and we are gonna reverse this amount since march but we don't have authority to wave off that much amount so contact our nodal officer.

3) i was charged for calls which i did not make for rs 510 and 178, 132 etc stating that u downloaded some ringtone and something else, "which is a s big joke of the month", due to which i got baffled and astonished.

I ASK YOU WHY SHOULD I CHASE YOU FOR PAYING MY BILLS, WHY SHOULD I BE BOTHERED FOR YOUR BILLS, BUT I AM CALLING U INCESSANTLY TO PAY MY BILLS EVEN THAN NO BODY IS PAYING HEED TO MY REQUEST, SO SHOULD I GET DISCONNECTED MY CONNECTION FROM AIR TEL AND TAKING ANOTHER COMPANIES PLAN OR I SHOULD WAIT FOR YOUR REPLY SO THAT MY MATTER CAN BE SOLVED AT THE EARLIEST. I CAN NOT DISCUSS EACH AND EVERY THING THROUGH MAIL SO WAITING FOR UR REPLY IF I AM NOT GIVEN ANY RESPONSE THAN I WILL TAKE THIS U ARE NOT BOTHERED FOR CUSTOMER SERVICES.

Thanks & Regards
Rupesh kaul
(Assistant Manager Service(North India)
Contact-[protected]
Elica PB India Pvt Ltd (New Delhi)