[Resolved]  Airtel — Non functioning Airtel 4g connection

Airtel — Marketing Gimmicks by Airtel

I had taken this Airtel post paid connection around 5 years back. Later, due to some attractive tariff plans and good network coverage from competitor, I switched over to "Orange" (now so called Vodafone).
As this was my first mobile connection, I thought, I would retain this number. Hence, I got this connection converted to pre paid.

Later life time free plan was introduced and I got a refill of 999 and converted this to a Life Time Incoming Free Card.
I still use this as a secondary SIM number.
Airtel has one of the worst network in Mumbai. 50% of the time the Airtel number is not reachable. Vodafone would be rated as far ahead as compared to Airtel in terms of network coverage.

Lets come to the point:
I usually get these marketing calls from Airtel (IVR) for various add-on services. I usually receive these calls and disconnect it immediately, once I get to know if its a marketing call. There are atleast 3 such calls made in a day.
I was earlier not aware of DNC service with Airtel (Now, I have registered on website). Also, I never thought it was that important.

Yesterday, when I was an important meeting at my office, I got one such marketing call (IVR). I excused from the meeting and received the call, as I was expecting an urgent call. I got pissed off, when I realized that it is a marketing call. While disconnecting the call in haste, I might have pressed numeric keys, instead of call release button.

I never realized at that point of time that a service has been activated on this number. Within minutes, I get a message that "Congratulations on subscribing to the On Demand Service. Your 30 Rs. has been deducted". I immediately de-activated the service by calling up on the number that was provided in that message.

Now, when I called up the customer care and narrated this whole incident, I am informed that Rs.30 are non-refundable and I had opted for this service. As per my understanding the customer should be charged if he has used the service. In my case, it was de-activated within couple of minutes. Why am I being held accountable for this.

How does AIRTEL want to increase profits:

1) When customer pays willingly for services utilized

OR

2) When customer mistakenly falls target for cheap marketing practices/gimmicks.

AirTel — Non connection

As an Air tel customer for 6 years i decided to get my services for DH, Broad Band and Land line from Air tel. I think this was my biggest mistake.

I called the customer care for DTH and was provided a reference number and told that they would provide me my installation and connection in 4 working days! It has been over 3 weeks and no one from Air tel seems to know what is happening! When i call customer care they advise me that they will lodge a complaint and some one will get back to me in 24-48 hours, i have lodged 4 such complaints to no avail!

For Broad band they advised me when they collected the documents and cheque on 14th of sept that i will have the connection in 4 working days! Again that sounded familiar but i decided to give them the benefit of the doubt. i have been calling them for the last 4 days and they have the same excuse our systems are down and we cant check anything so please call back! Is that my issue of Airtel's?? Today to my surprise the cheque has been presented and cleared from my account and when i had called them they said they have been trying to contact me for the last week and cant get through to my number...odd cause the entire world can contact me on (ironically my Air tel number) my number and that they will call me back to have the connection. The installation guys ask me to contact Sales rep or customer service, Sales rep asks me to contact installation or customer service, Customer service say their system is down and cant do anything so i have to call back? PATHETIC SERVICE. I managed to speak to the escalations team Shahsi who said that she will have this looked into and i will be contacted in 24-48 hours (Sound familiar again?)

CAN SOMEONE AT AIR TEL WITH HALF THE COMPETENCY (AND A WORKING SYSTEM) SORT THIS OUT???? HOW MAY OTHERS SUFFER WITH SHODDY SERVICE???

TYPICAL AIRTEL NO RESPONSE

STILL NO RESPONSE FROM AIRTEL!!!

Namaste Mr. Chowdhury,

Further to our discussion dated 22 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Chowdhury,

We would like to inform you that your concern listed 22 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33