[Resolved] Airtel — Non refund of international roaming deposit | |||
I have been dealing with Airtel Bangalore since Jan 12 for the refund of Rs. 8,700 which was security deposit for international roaming on my mobile phone. I requested this service to be discontinued and subsequently in Feb 12 Airtel informed me that the service was discontinued and the refund will reach me in 4-6 weeks. I have not received this refund so far even though I contacted them over a dozen times in person as well as through email. Earlier the response was that the it will be settled in 48 hours. Since past three months every time I write reminding them of this due, I get a response apologising for this delay and gives me a time of approximately. 45 days to resolve the issue. routinely this date comes and goes without anyone bothering to follow up as assured. The latest deadline I am given is 28 Feb 13 , before 6.30 pm. What I am concerned is when a customer owes them a few hundred rupees they do not hesitate to send legal notice and threaten with dire consequences. I had that experience with Airtel. This deadline also will come and go without Airtel taking any action. I am now retired and I feel I cannot get justice. Mathew George Was this information helpful? | |||
Oct 21, 2016 Complaint marked as Resolved Verified Support Feb 25, 2013 Airtel Customer Care's response Namaste Mr.George, This is to inform you that your concern listed on 25 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com We assure you that we are committed to resolving the issue to your satisfaction Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 28, 2013 Airtel Customer Care's response Namaste Mr. George, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 5 Comments | |||
Comments
Airtel Mobile Service — Non- refund of security deposit
My mobile No. is [protected]. I took International Roaming(IR) in June 2009. As required by the com pany, I deposited Rs 6000 as security Deposit. On or about 26th August 2009, IR was got disconnected. I asked for refund of the security deposit of Rs 6000. The company officials told me that I would get the refund by cheque within 45 days. I protested why it should take so long for refund but having no other option, I reluctantly agreed.The refund has not been made even after more than 2 months. On inquiry I have been advised that it will take another 15 days as they claim to have recived my request only on 20th Oct.2009 which is very surprising. The request for refund was simultanous with the request for disconnection of International Roaming. On 20th Oct. 09 I had reminded to know why my refund is delayed after the promised period of 45 days. How can they now claim that the request for refund was made first time on that day? The company is deliberately delaying the refund and taking the subscribers for granted. The company charges penalty if its bill payment is delayed even by a day. What is the penalty to the company when it unduly delays the payment of due amount to its subscribers?
I, therefore, demand penalty of a reasonable amount on the company for the undue delay in making refund of the amount of security deposit of Rs 6000 to me.
Airtel Mobile related — Roaming Services
Dear Sir,I wish to state that my roaming services was not active. I had been to singapore from 13th to 17th and all these days there was no roaming services.
Despite have made deposite of Rs.10,000/- we find the services was inactive and therefore i had to miss some of my busiess calls.
It was so nice to say sorry on part of your organisation, but lose is lose and please do something about it.
Regards,
Pathy
Airtel Mobile Services — non-refund of deposit account
i had two airtel post paid mobile numbers in coimbatore ( [protected] and [protected]) on my name. i got both the numbers deactivated on my getting posted out of coimbatore to bangalore. the confirmation regarding the deactivation of the numbers was given to me by the airtel customer care. i had given my new contact number and the new postal address to airtel so that they can send me the cheque of the refund account. i have written numerous emails and spoken on telephone also but the amount has not been refunded to me till now..Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Bharti Airtel Mobile phone Roaming — I need International roaming
I urgently need international roaming on my mobile phone no. [protected]Can you please activate asap.
thanks for your services
regards
Namrata Gujrani
[protected]