[Resolved]  Airtel — Not Able To Transfer IPTV Connection

Address:

Bangalore, Karnataka

It's been 13 days and my complaint for iptv not transfering/working has not been resolved.

I have been following up for last 4 days and everytime the CUSTOMERCARE EXECUTIVE reading same script written to them that it cannot be transferred due to choak in the DP box. But the truth is that the executives doesnt bothered to come & see the situation as the new building where i have to get the IPTv transferred in behind my old and existing apartment. I dont know how the choak is applicable if i am switching the connection in my end with the other end terminating to the DP box.
Again if choak is there who will come and solve this problem, Reliance, BSNL or Myself has to do it with my own effort. As a service offered by Airtel its Airtel responsibility to give service to the customer who bought the product and paid money to Airtel but no one is bothered in respective department nor any management is taking care of the service request which has been raised 13 days before.What a pathetic service !!!!

Thank god that billing is happening regularly even without transferring and working.

Do you want me to wait for years and years to get the choak in the DP box reduce ? Do you think that there is no other service (Broadband & Dish) available for the people in the country ? I am using the Airtel mobile connection for the past 2 years. Now i have to re-think about it and i have to take a decision against Airtel so that i wont get in to these trouble later.This non performance and behavior has made us suffer a lot and caused a lot of mental agony and tension.


Fixed Line No - [protected]
Service Request[protected]/04/2012)