[Resolved]  Airtel — Not fair in the service

Airtel — provided metro top up buy benefits not given

one exicutive came to my place name krishan chaudhary i hav asked him that i hav so many calls to mumbai you hav any scheem so give me the connection in which i get low call rates otherwise leave it he made me aware of metro topup and comited me and give that connection to me i hav given the money and buy that connection . after some days airtel made me welcome call i hav asked them that my metro topup is activated or not they told me it will be activated in 36 hours .after 2 days again one call came to me in which they said ur topup has been activated u can make calls .after 1month my bill came they hav added rent of topup in my bill but the benifits are not given to me i hav called custumer care they told me they r not providing the topup in my plan .i asked them why they hav added rent they simply says we cant help u we can remove ur rent thats it . i hav made so many calls to mumbai because i was not aware that they r not providing the topup . then they give me refrence no and said u will receave call in 24 hours but no responce from there side from that day ie 23 aprail i m calling daily 2-3 times and today is 25 may. every time they give me refrence number and no responce .i m highly fed up from there service .third class custumer service they provided to me . now pl suggest me what to do

Airtel — Refusing to refund money taken for a service not delivered

Dear all,

I applied for a corporate postpaid connection with Airtel,
and provided all requried documents.

I paid Rs/-1200 as startup cum deposit charges.

Airtel agent gave me receipt, copy of application form with the number
provided and promised to activate the sim on the next day itself.
Three days passed, and still sim was not activated.

When I asked them, they gave conflicting and ambiguous answers of
why it is not activated. Again waited for a week.
It is still not activated.

Again I asked, again no concrete answers.
I decided to get my money back and go for another provider.
Here the customer agent said, that is not possible, we have already sent the
money to head office. If I needed to get the money back, I need to go to the office at BTM
which worked only Monday-Friday and had leaves on all general holidays.

Being a working professional this was very difficult for me. Things got delayed and later I went out of station for some time.

When I came back, I asked the customer agent to provide me a new connection based on the
money I have already paid.
This again was refused!!!.

Due to before mentioned reasons as well as the location being far away and unknown to me,
as well as having small children to care for,
I couldnt go to the said office to collect the money for a long time.

Finally when we got there and asked for the refund, all the agents there
refused (including the supervisor).

The reason : They do not have any call records for the number.
(obviously, since the number was never USED!!!)
And hence they cannot refund money.

It is basic law: when you pay for a service, it has to be delivered.
If service not delivered, they have no right to refuse me a fulll refund.

This is equivalent to cheating the customer.

Please look into this case.

Thanks and Regards,
Anju A

airtel dth services — wrong information given me about my account

Sir,
I received call on 15th of Jan.2010 By Mr. Dyal executive he given wrong information about my Airtel Digital Tv id & deduct money from my tv id for 12 month when i registered complaint against this issue without resolution given, complaint closed.Again i requested and only given complaint no 1780813 against wrong resolution .for customer id [protected].Pls do need ful help to me to get rid by this problem.
Nalin anand
[protected]

Airtel DTH — not showing free dd sports channel

i bought air tel dth but the cheater company does not telecast free dd sports which shows live telecast of cricket this is clear fraud they should telecast the same

My mobile number is [protected] i recharge with Rs.195 booster pack on last month its running succesfully at that meen time 13.03.2011 i recharge with Rs.37 for STD offer unfortately Rs.195 booster deactivate for first time.

14.03.2011
Again i recharge Rs.21 Booster on 14.03.2011 trans Id:[protected] but this booster was stutable for me so called customer call as per customer care advice from 876 Ms.Kalaiselvi at 5.26pm i type BC to 404 to cancell the Rs.21 Booster.
And i got santion as per msg from 404 at 04.48pm

After 24hrous ie on 15.03.2011
I recharge Rs.195 Booster TransID [protected] its running succesfull upto 16.03.2011
But on 17.03.2011 i got msg from 404 that your
Rs.195 booster cancelled.

I register my compliant to Airtel Customer Care with reference number CBDPA[protected]
on 20.03.11 i got a msg from Airtel that your 195 booster pack expires today.

I called Customer care but this no response to customer so please activate my Rs.195 Booster as early as possible.

Thanking you
M.Geetha
Muthoot Finance
Chennai.

Airtel DTH — Not Providing Service

Dear All,

I have purched new Airtel DTH connection & my Customer Id Is [protected] (in the name of Mr.Amol Vijay Patil) as on 30.03.2012
As per there Boucher they have to provide me Economy sports Pack but they give me Value Sports Pack and in that also there are no sports channels nothing else.in additon to this many channels are missing as per the airtel boucher & now when i am co-ordinating with there customer care there service is very very bad ie.worst calls are always on hold ......
no one is giving satisfactory answers they are saying that now they have change there offers but why this information is not given while taking new connection to the new customer

Please treat this matter very serious

Waiting for your positive response

Regards,
Amol Patil

Namaste Mr. Jain,

This is to inform you that your concern listed on 06 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste Mr. Jain,

We would like to inform you that your concern listed 06 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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