[Resolved]  Airtel — not refunding my

Airtel Dish DTH — Not refunding money

I bought an Airtel Dish TV connection recently and when i shifted my house I called to customer care and made a request to do reinstallation of the device. They agreed to send their executive to do the executive. But even after 3-4 days no one came and in between I called customer care so many times for follow up.Each time different people will be taking the phone and will tell different stories and finally I called to customer care and asked to disconnect the device and to refund my money. That executive agreed and he said will refund my money. But next day, some executive called me and told they wont refund my money as it is not company policy. It is two weeks passed now and no one responded for my request. Providing this kind of pathetic service, as a customer I do not want to pursue their service and want my money back. My airtel customer Id is [protected]. You can reach me through my mob no [protected].

Airtel DTH — Not refunding my payment

Hi,
I booked Airtel DTH through Online offer on 2nd October.
I got a call from[protected] and payment was directed to IVR and i made payment of Rs. 999/-.
Thereafter there was no response from Aitrel DTH team.After many calls to them i had one representative visit my premises on 7th October and he said that directions of balcony is such that we cannot install the antenna hence the money would be refunded.
Since then i have been following the Airtel guys and have been making calls upto 3 times a day and everytime i get a reply stating i would get a call within one hour and that it is already forwarded to senior officials but i never ever get any call from them.Please help me get my money back.
This is height o[censored]nprofessional behaviour from their side.

My details are as below:
Name: Gaurav Mehrotra
Customer Id: [protected]
Regd. Mobile Number: [protected]
Alternate Number: [protected]

Thanks

Regards,
Gaurav