Airtel — Falls commitment during activation of postpaid mobile connection
As per said subject i want to share you my bad experience with Airtel- Delhi. I have activated a postpaid connection near-about a month back which number is [protected]. executive has confirmed me to activate select 199 plan on my number with addition benefit of 100% CUG free and 50 paisa/Minute STD rates. After-that i have checked with your 121 facility about my call rates and they have confirmed me that the call rates are for STD is 1rupee/minute. On same day i have logged a complaint at 121 and CC guy given me complaint number F[protected]. Till generated of my first bill i have made 9 calls to 121/198, 4 calls executive and 6 SMS for bill plan check, and every time i have requested on voice that please update it, and every time executive answered me that "this is very small work and its already done and don't worry about it. I am here". Then i feel that work will be taken care by your executive very smartly.. After the bill receiving i found that bill is wrongly generated then i spoke to 121/198, 4to5 times your executive 5-6 times and no one is in position to give me answer. Now i am suffering with this issue because my bill payment last date is coming and there is no solution in my hand..