[Resolved] Airtel — Pathetic customer care reg Micro-SIM activation | |||
I have been fighting since 30th Aug 2012 to get a micro-SIM activated for my AIRTEL mobile number. I submitted the required passport photo and address-proof in-person at the Sheshadripuram AIRTEL customer service center. They gave me a guarantee of activation in under 24 hours. As I write this, it is now more than 144 hours (6 days) with no resolution. Every time I call the customer service (done this more than 20 times) and every time I visit the AIRTEL service centre (done this 4 times) they give me a new complaint number with a new deadline for resolution. They promise me it will be resolved, but when I call after their deadline, they simply raise a new complaint and give me a new complaint number! AIRTEL has grown too big for its own good. They don't care if a customer chooses to leave -- they exploit their pseudo-monopoly in Bangalore area, especially in high-end services like 3G/4G. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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This is to inform you that your concern listed on 05 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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