Airtel — Pathetic Customer Service & lack of Information on Portability

Address:

Mumbai City, Maharashtra

Hi,

I have done a potability from Vodafone to Airtel last week. My number is [protected].

First of all, I was informed that my portability will be done on the 8th day. I was not informed by Airtel that all my balance on Vodafone will go. I have lost nearly 234 INR.

Then, they have a pathetic network in Bhandup.

I have done the portability so that I have no roaming in the state of Gujarat. I was not informed that to activate this, I will need to send out a SMS. Furthermore, they even have a pathetic network in Naranpura area in Ahmedabad (near Sanghvi High School).

You call the customer care and they keep you on waiting for long, and instead of resolving your issue / concern, they tell me that I can do another portability only after 90 days!

To other subscribers, i would only say, though Vodafone is expensive, it still provides a better service. i'm repenting from hour one, porting on airtel.

Regards,
Shashi