[Resolved]  Airtel — Payment not updated, barred of services

Address:

Gautam Buddha Nagar, Uttar Pradesh

This is with regard to my Airtel Broadband Connection A/C # [protected]. The services have been barred without even informing me. When I called up customer service, they say that one of my ICICI Bank cheque # 42703 bounced. This is incorrect, as I have bank statements as proof that the cheque was cleared on 29th Nov 2012. I have called Airtel Customer Care numerous times but they maintain the same position that I need to clear the funds. I have also provided them the statement as a proof but they are not ready to accept it and keep asking me about paying the due. This is a very poor service by Airtel. Airtel reference # 29807798 has been raised for the current issue, but each time they tell me to pay the amount due, although it is already paid. Can you please help me get this resolved? I am continuously being called up and harassed by Airtel agents to pay the due but they dont want to resolve the issue in their system.
Even in the month of Dec 2012, the services were barred without informing me. That time they said that the address proof documents were incorrect...but later after one week they corrected the issue in their system. I am looking forward to your help on getting this resolved or taking this to consumer court.