[Resolved]  Airtel — Plan Migration Issue

Address:

Bangalore, Karnataka

I had an airtel plan of 1149 for 4mbps/40 gb per month. I had used up my limit 4 days earlier and hence asked the customer care for the smartbytes package as i was not able to purchase it myself. On calling the customer care on 6-7-13 at around 1.15pm I asked the person if I can migrate the plan or buy smartbytes. She didn't clearly listen to my request and in her broken english told me that she has raised request for the smartbytes package. I enquired more about the migration plan and said she should cancel the smartbytes thing as i'm already migrating to new plan and she told me she'll arrange the call back. The call back never came. I called them back again and then they told me they can't cancel the smartbytes request. Furthermore, the smartbytes package wasn't even activated, so i'll be paying 300 for a service which i did not even get to see because their customer representative didn't understand my request. I kept that aside and asked for the migration to 1499 plan to which they complied and said will be activated immediately.
2 hours later, I called them back saying it isn't done yet to which I got another 4 hour extension and and escalation in request.
4 hours later, after calling another time, they told me to wait till 8 hours are over after which they'll contact the backend team.
I waited the entire day. The next day morning the migration hadn't been done and I again called back. This time I got 4 hours extension with a notice that they'll surely release the port. I'm still waiting for activation. Meanwhile I've spent around 50 rs calling their support number [protected] which isn't toll free and takes about 3 minutes just to navigate to speaking with the csr. I'm fed up with their service.