[Resolved] Airtel — poor customer support | |||
Dear Sir, I am an Airtel Digital TV Customer and my customer ID is [protected]. I am facing "No Signal " problem and unable to watch any channel and I have created a service request with Airtel Customer care ( Requset #[protected]. I created the request on 12th of June an I got a call back from technician and he agreed to come to my place by 6pm on the same day. I waited for him till 7.30 pm and no one came. The very next day morning (13th of June) again I got a call from him saying he will come for sure by 6.30 PM . The experience was no different from previous day and finally I called customer care yesterday evening to know what's happening and I was shocked to see their response. They said My request was closed and the reason for that is "No technician " available !!! They wanted me to open a new request but I said NO and I made them reopen the old request .However the issue has not yet been fixed till this moment. Sir, How they can close a request from their end for the stupid reason "Technician Not available" that too without asking or informing me ? I am still not sure when the issue will be fixed and I have a demand now. As I am unable to watch programs till now( 3 days) and this is because of their stupid servicing , they are not supposed to charge the rentals for these many days ( or until the issue is fixed). Kindly do the needful, Yours Sincerely, Prajith. Mob:[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 20 Comments | |||
Comments
I have an Airtel prepaid no.[protected] (SIM no.[protected]) was taken in Chennai on 9th November 2007 and the same was activated on same day, which worked up to 22nd December 2007 till 11 O’clock. After that there is no tower in my mobile. Then I approached customer relation centre (Laser Valley Telecom) at T.Nagar in Chennai on 22nd November 2007 around 6PM, where I have submitted my documents initially and explained the issue to Mr. Ram (mobile no.[protected]), Mr.Pandian/Miss. Kamakshi (Mobile no.[protected]). They have verified their dispatch list and found that they have submitted my documents to Main office at Chennai on 23rd November 2007.
After that on 26th December 2007, I have approached Mr.Nithin (mobile no.[protected]) at Head office at Santhome in Chennai and explained the issue. He took two days time and told me to refer their colleague Mr.Ganesh (mobile no.[protected]). I referred Mr.Ganesh over phone, he took days and finally he told me refer one more his colleague Mr.Karthic (mobile no.[protected]). Mr.Karthic has took three days and told me refer customer relation centre at T.nagar where I have submitted my documents.
Again I came back on 2nd January 2008 to customer relation centre (Laser Valley Telecom) at T.Nagar and discussed the issue with Miss.kamakshi. She ask me to give one day time. Then again I went customer relation centre (Laser Valley Telecom) at T.Nagar on 3rd January 2008 and discussed the issue with Miss.kamakshi.
Nobody is even trying to me helping me out or responding positively…. Every time I am even a period of time committed…
Finally I kept my SIM card in front of Miss.Kamakshi and came out side.
After that on 26th December 2007, I have approached Mr.Nithin (mobile no.[protected]) at Head office at Santhome in Chennai and explained the issue. He took two days time and told me to refer their colleague Mr.Ganesh (mobile no.[protected]). I referred Mr.Ganesh over phone, he took days and finally he told me refer one more his colleague Mr.Karthic (mobile no.[protected]). Mr.Karthic has took three days and told me refer customer relation centre at T.nagar where I have submitted my documents.
Again I came back on 2nd January 2008 to customer relation centre (Laser Valley Telecom) at T.Nagar and discussed the issue with Miss.kamakshi. She ask me to give one day time. Then again I went customer relation centre (Laser Valley Telecom) at T.Nagar on 3rd January 2008 and discussed the issue with Miss.kamakshi.
Nobody is even trying to me helping me out or responding positively…. Every time I am even a period of time committed…
Finally I kept my SIM card in front of Miss.Kamakshi and came out side.
I, Anindya Sunder Sen have been an Airtel Subscriber for past two years. (Mobile No: [protected])
I would like to bring to your notice about the esteemed service provided by the Customer Care department of the stated organization
It all started on 17th February, 2008(Sunday) when I noticed that an amount of Rs 30 has been deducted from my current balance. (I had a balance of Rs 100.35 which was reduced to Rs 70.35).
On, 18th February, 2008(Monday), I called Customer Care (CC) ([protected]) from Durgapur, WB and prompt reply was given to me by the experts—“Your request is in process, Please call after two hours”
On Monday I managed to call at least 4 times, during my third call to CC a technical support representative (female) finally sought out my problem that I had activated Hello Tunes and a monthly rental of Rs 30 had been deducted from my balance.
To my severe disbelief (as I had not activated any Hello Tunes or anything like that) I once again called back CC, and during one of my successive attempts I managed to talk to the Technical Supervisor, who after a long interrogation found that the fault was on their side and registered a complaint against my number and promised me to refund back my 30 Rs within the next two hours.
I waited till Tuesday morning and yet seeing that no refund was made I called Customer Care again and then I was told a new story that my complaint is already registered with them but their server was down so I had no options but to wait for another two hours.
On Tuesday I called CC 4-5 times and similarly on Wednesday another 4-5 times but I was to remember that server side problems always took more than two days to make up!!!!
The same server side problem crapped up on Thursday,21st February, 2008 and being quite irritated, I finally asked CC what could be a probable answer to my problem, the first and the best solution offered to me was to wait for another dreaded two hours while a second better option was to bring forward the problem to their head office at Park Street, Kolkata.
Today is Friday, 22nd February, 2008, 11:55 am and neither I have got any refund nor have It made a call to CC yet. This is clear indication from the Company’s side that I must try some other carrier if I want better service than I have received in this case.
In this short span of five days I managed to call CC around 25-30 times and I conversed with quite a number of Airtel employees Ms Barnana, Ms Priya, Ms Debanjali, Mr Suman………. I am sorry if I can’t remember everyone’s name I talked with…………… and I specially remember Ms Dipannita and Mr Soumitra, who after receiving my call and keeping me on hold for about five minutes just disconnected my call—after all it is the usual procedure followed to deal with customers and I must say they just care for the customers at Customer Care.
Anindya Sunder Sen
Email id : [protected]@gamil.com
Mobile No: [protected]
I would like to bring to your notice about the esteemed service provided by the Customer Care department of the stated organization
It all started on 17th February, 2008(Sunday) when I noticed that an amount of Rs 30 has been deducted from my current balance. (I had a balance of Rs 100.35 which was reduced to Rs 70.35).
On, 18th February, 2008(Monday), I called Customer Care (CC) ([protected]) from Durgapur, WB and prompt reply was given to me by the experts—“Your request is in process, Please call after two hours”
On Monday I managed to call at least 4 times, during my third call to CC a technical support representative (female) finally sought out my problem that I had activated Hello Tunes and a monthly rental of Rs 30 had been deducted from my balance.
To my severe disbelief (as I had not activated any Hello Tunes or anything like that) I once again called back CC, and during one of my successive attempts I managed to talk to the Technical Supervisor, who after a long interrogation found that the fault was on their side and registered a complaint against my number and promised me to refund back my 30 Rs within the next two hours.
I waited till Tuesday morning and yet seeing that no refund was made I called Customer Care again and then I was told a new story that my complaint is already registered with them but their server was down so I had no options but to wait for another two hours.
On Tuesday I called CC 4-5 times and similarly on Wednesday another 4-5 times but I was to remember that server side problems always took more than two days to make up!!!!
The same server side problem crapped up on Thursday,21st February, 2008 and being quite irritated, I finally asked CC what could be a probable answer to my problem, the first and the best solution offered to me was to wait for another dreaded two hours while a second better option was to bring forward the problem to their head office at Park Street, Kolkata.
Today is Friday, 22nd February, 2008, 11:55 am and neither I have got any refund nor have It made a call to CC yet. This is clear indication from the Company’s side that I must try some other carrier if I want better service than I have received in this case.
In this short span of five days I managed to call CC around 25-30 times and I conversed with quite a number of Airtel employees Ms Barnana, Ms Priya, Ms Debanjali, Mr Suman………. I am sorry if I can’t remember everyone’s name I talked with…………… and I specially remember Ms Dipannita and Mr Soumitra, who after receiving my call and keeping me on hold for about five minutes just disconnected my call—after all it is the usual procedure followed to deal with customers and I must say they just care for the customers at Customer Care.
Anindya Sunder Sen
Email id : [protected]@gamil.com
Mobile No: [protected]
sir,
I am facing a problem in my mobile number [protected]. My problem is that when ever i am calling any land phone number i am facing echo that means what i am saying that one is returning to me.
I am facing this problem since 2 months and gave complain 8 times to the customer care but there is no rectification.
so i am requesting u to solve my problem as quick as possible.
Thanking you
25/6/2008 Yours faithfully
sumanta kumar sen
I am facing a problem in my mobile number [protected]. My problem is that when ever i am calling any land phone number i am facing echo that means what i am saying that one is returning to me.
I am facing this problem since 2 months and gave complain 8 times to the customer care but there is no rectification.
so i am requesting u to solve my problem as quick as possible.
Thanking you
25/6/2008 Yours faithfully
sumanta kumar sen
Sir,
My No is: [protected] this is my postpaid no. Past four month i didnt pay bill for this number. So the number is Disconnected for me. The reason is i have an Accident so only i didnt pay the bill. I used this number past 3 years i paid my bill within bill ending date correctly. so please proved me the same number as post paid or prepaid.
Thanking you Sir,
Yours
K. Raj Kumar.
My No is: [protected] this is my postpaid no. Past four month i didnt pay bill for this number. So the number is Disconnected for me. The reason is i have an Accident so only i didnt pay the bill. I used this number past 3 years i paid my bill within bill ending date correctly. so please proved me the same number as post paid or prepaid.
Thanking you Sir,
Yours
K. Raj Kumar.
I have never seen a irregular service in other customer care off. they are so good like vodafone or idea only bcoz of cont.'s what we have given already so we need switch to the same old damn service, but in Airtel bloody people suck our patience, from morn. we should wait in a queue and at last that stupid customer care officer say to fill a form they should have some respnsbility towards the customers and all of a sudden their system will give a problem and they will say system error pls. wait, they will not understand the problem of the customer at what sequence he has attended their pls. try to change or else we will try to change everbody who are connected with airtel its not an order its an humble request don't suck customers patience...
i have Airtell prepaid connection no: [protected].i want my call details including incoming outgoing with duration.
send through my mail ID.
thanking you
send through my mail ID.
thanking you
Hi,
I had taken a pre-paid connection from one of the shops in Saidapet Chennai. At that time, the person in that shop told to submit only the driving license photocopy, which I did.
I got the connection and was using it for around 10 days.
One day, my outgoing calls was de-activated. The reason was I have to submit address-proof documents.
Now, my first complaint is:
1) Why the shop person did not tell about it? Also, I never got any call from Airtel Customer service regarding address shop. I suppose someone from Mobile company should contact the customer within a week, if it is a new connection.
2) I tried to explain my problem to a customer representative. She mnetioned that address proof has to be submitted. I asked her where, and she mentioned that I have to go a Airtel retail store. I asked the location and she just disconnected the phone.
I am new to Chennai and the customer representatives don't help with the details, who will then?
Also, I don't know why not same process is being followed everywhere when it comes to new connections?
I had taken a pre-paid connection from one of the shops in Saidapet Chennai. At that time, the person in that shop told to submit only the driving license photocopy, which I did.
I got the connection and was using it for around 10 days.
One day, my outgoing calls was de-activated. The reason was I have to submit address-proof documents.
Now, my first complaint is:
1) Why the shop person did not tell about it? Also, I never got any call from Airtel Customer service regarding address shop. I suppose someone from Mobile company should contact the customer within a week, if it is a new connection.
2) I tried to explain my problem to a customer representative. She mnetioned that address proof has to be submitted. I asked her where, and she mentioned that I have to go a Airtel retail store. I asked the location and she just disconnected the phone.
I am new to Chennai and the customer representatives don't help with the details, who will then?
Also, I don't know why not same process is being followed everywhere when it comes to new connections?
Yesterday i called up Airtel Customer Care (ACC), when upon asking the agent (Customer representative) to increase the volume as I was unable to hear him, the agent blindy disconnected my call. I called the ACC again and reported that the agent had disconnected the call blindly without even letting me know, when I spoke regarding this to the supervisor, he blindly told that it could be problem on my end (totally bull****), then I asked him that to check his previous logs he supervisor told me that there is no such logs and the last call I made was on 5th Aug.. which i never called (again bull****). I informed the supervisor that he agrees faithfully that the call was dropped, i ld assure that i ld never inquire about this incident and ll let go, he blindly told that its not fault on their end ( ****ing service) again told that it could be problem on my end and due to technical issues. The most interesting thing is that even my pets (dog) agrees that if they had done mistake, the moral is that there is no difference between dogs and the ACC supervisor. It was a pathetic and disgusting interaction, i guess the agents are far more better than supervisors.
DEAR SIR,
I HAVE A COMPLAIN REGARDING IBS POLL WHICH UR CO. HAS INSTALLED I MY HOTEL. .
SIR I AM SORRY TO SAY THAT I HAVE NOT RECEIVED MY RENT TILL DATE.
APPX. NINE MONTHS HAS PASSED AWAY.
YR ALL EMPLOYEES R INSUFFICIANT. LIKE. NIKHIL{POONA}, BILLAS{POONA]
PLS. LOOK INTO THE MATTER SEROIUSLY.
MY EMAIL IS [protected]@yahoo.com
I HAVE A COMPLAIN REGARDING IBS POLL WHICH UR CO. HAS INSTALLED I MY HOTEL. .
SIR I AM SORRY TO SAY THAT I HAVE NOT RECEIVED MY RENT TILL DATE.
APPX. NINE MONTHS HAS PASSED AWAY.
YR ALL EMPLOYEES R INSUFFICIANT. LIKE. NIKHIL{POONA}, BILLAS{POONA]
PLS. LOOK INTO THE MATTER SEROIUSLY.
MY EMAIL IS [protected]@yahoo.com
please activate my sim. who ahs told u to deactivate the sim without any intimation
Hi
I am prepaid Airtel mobile user & my no. is [protected]. Airtel has just started a Friend chat service on my mobile on Trial basis and without any information to me. It never wanted any such type of service but they started without my consent.
After 3-4 days they deducted a fee for this activation again without any information to me. I have never asked them to subscribe or continue this trial scheme on my mobile. Even on activation of this scheme on my mobile they didn't sent any confirmation message or SMS to me.
When I asked to Customer Care center then the reps (Dharam, Muthuk and Manjeet) talked very rudely to me regarding their scheme and refused to refund the money. They even asked me that if I want then I can sue them in Consumer Court and they will do like this only.
How could Airtel activate any scheme on Trial basis without my consent and without any information?
How could Airtel subscribe any scheme on my mobile without sending any message to me?
How could Airtel deduct any amount from my prepaid amount without any information to me?
How could Airtel customer care reps (Dharam, Muthuk and Manjeet) talk to me like this ?
Airtel is just Ridiculous. I just hate its Service. I will not recommend anybody else to have Airtel Service.
I am prepaid Airtel mobile user & my no. is [protected]. Airtel has just started a Friend chat service on my mobile on Trial basis and without any information to me. It never wanted any such type of service but they started without my consent.
After 3-4 days they deducted a fee for this activation again without any information to me. I have never asked them to subscribe or continue this trial scheme on my mobile. Even on activation of this scheme on my mobile they didn't sent any confirmation message or SMS to me.
When I asked to Customer Care center then the reps (Dharam, Muthuk and Manjeet) talked very rudely to me regarding their scheme and refused to refund the money. They even asked me that if I want then I can sue them in Consumer Court and they will do like this only.
How could Airtel activate any scheme on Trial basis without my consent and without any information?
How could Airtel subscribe any scheme on my mobile without sending any message to me?
How could Airtel deduct any amount from my prepaid amount without any information to me?
How could Airtel customer care reps (Dharam, Muthuk and Manjeet) talk to me like this ?
Airtel is just Ridiculous. I just hate its Service. I will not recommend anybody else to have Airtel Service.
My mobileno.is [protected], , , , Actually our TV single problem since 2 month before, I called the Airtel more than 20 times, everytime they say we will send engineer come to maintain, but till now, no body come, Airtel customer service is just like a joke...Airtel will be bankrupt if no any improvement, for sure...
AirTel — Poor customer Care Support
I had a prepaid airtel SIM whose outgoing was bared after one month o[censored]sage , reason told documents not matched. At the airtel relationship center even after resubmitting the documents no action has been taken in 15 days. Staff are non-cooperative , not giving contact number of any higher authority to talk.AirTel — Poor support and customer care
I have Airtel fixed line, broadband and Airtel digital TV. I am planning to close all relationship with Airtel due to their recent very poor support and very childish customer care behaviour.I wanted a plan migration but even after 4 months of rigours attempts and daily calls to customer care, still my plan is not migrated to what I wanted. On top of it, they migrated to some other useless plan which is not at all required by me.
Don't go for Airtel. They have very bad customer care and support!
If any Airtel responsible person willing to call me to understand my probelm I am open to talk to him!
Madhukar
[protected]
Refer my complaint on 11 Aug 11.
Airtel Digital TV is good at torturing its customers. I ordered a movie 'Chillar party' at 1220h on 04 sep 11. Promptly the money Rs 30, was deducted from my account but no movie came on. On calling up customer complaints four times no one could help me but keep mentioning that it shall be resolved. I wonder when it will be resolved.
Its usual practice for air tel TV to deduct money and give a stone face reply for not activating the service. This is happening too many times.
Can Airtel improve their response.
Suji Nair
ID: [protected]
mob:[protected]
[protected]
Airtel Digital TV is good at torturing its customers. I ordered a movie 'Chillar party' at 1220h on 04 sep 11. Promptly the money Rs 30, was deducted from my account but no movie came on. On calling up customer complaints four times no one could help me but keep mentioning that it shall be resolved. I wonder when it will be resolved.
Its usual practice for air tel TV to deduct money and give a stone face reply for not activating the service. This is happening too many times.
Can Airtel improve their response.
Suji Nair
ID: [protected]
mob:[protected]
[protected]
Namaste Prajith,
This is to inform you that your concern listed on 14 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 14 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Prajith,
Further to our discussion dated 14 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 14 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Prajith,
We would like to inform you that your concern listed 14 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 14 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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After that on 26th December 2007, I have approached Mr.Nithin (mobile no.[protected]) at Head office at Santhome in Chennai and explained the issue. He took two days time and told me to refer their colleague Mr.Ganesh (mobile no.[protected]). I referred Mr.Ganesh over phone, he took days and finally he told me refer one more his colleague Mr.Karthic (mobile no.[protected]). Mr.Karthic has took three days and told me refer customer relation centre at T.nagar where I have submitted my documents.
Again I came back on 2nd January 2008 to customer relation centre (Laser Valley Telecom) at T.Nagar and discussed the issue with Miss.kamakshi. She ask me to give one day time. Then again I went customer relation centre (Laser Valley Telecom) at T.Nagar on 3rd January 2008 and discussed the issue with Miss.kamakshi.
Nobody is even trying to me helping me out or responding positively…. Every time I am even a period of time committed…
Finally I kept my SIM card in front of Miss.Kamakshi and came out side.