[Resolved]  Airtel — Poor services and fake promises

Airtel DTH — non providing promised package

Dear sir,
As given information i have booked airtel digital tv dth on line.
my credit card has been charged Rs. 1600/- for providing silver pack with Goa Holiday package of 3 day 2 night by Virit intractive services .
i was promised for installation in 24 hrs.
i have called many times to your toll free no. but no satisfactory response is given to me.
i have contacted local dealer Komal Traders and Mr. sandeep your local engg. also.
till date no satisfactory response has been given.
i feel cheated by Vriti intractive company as well as your company.
I request you to dont do the mall practice to misguide the customer.
( though I was satisfied with Tata DTH services.) but in hope of better services I got worst experience in start.
my cust id is.[protected]
I hope you will try to solve my problem or please revert my payment so i can continue my Tata DTH services.
I request you to please find this fellow whose id is given below who made the deal with me on 18/12/2009.
Dr.Shambhu N Gupta

Dear sir,
Your Shopping with us is complete.
Name * Shambhu Nath Gupta
Your Form Reference Number is 1891387.
Please quote this number in all future references.
Email * [protected]@gmail.com
Phone * [protected]
You have to make a payment of Rs. 1600.0

(This includes all taxes, less the special discount offered by us).

towards buying the product Silver Pack.

Your order will be processed once the payment is received at our end.

Regards:
Puneet Kumar
puneet.[protected]@vriti-interactive.com

[protected] Forwarded message[protected]
From: Airtel Care <airtel.[protected]@vriti.com>
Date: Sat, Dec 19, 2009 at 3:07 PM
Subject: AIRTEL KIT DETAILS
Dear Customer,
Please call to the customer care no. given on bottom for activation and installation by telling your plan name and amount which have opted for
Voucher 1750/- activation kit sr.no.[protected]
Voucher 1750/- activation kit pin no.[protected]

Pls cal on this no.... for activation and installation customer care no-[protected](toll free),[protected]

Airtel DTH — Service not offered as Promised

Dear Sir,

I have taken a Airtel DTH connection vide Customer ID No. [protected] on 14th March 2010 Airtel Ultra Pack. The Package feature on the day of taking connection included 171 Channels with 14 interactive channels with 6 Games (This line of 6 Games inclussion has recently been deleated by Airtel DTH). Airtel DTH has refused to provide the 6 games channel free of cost as mentioned earlier and are providing on 3 games and asking to pay Rs. 15.00 per Month of each games. On asking why should I pay I have been told by Airtel DTH Customer Service that I dont have any right to ask for channels and will have to view all channels as per Airtel DTH choise. Recently they have sent me a sms that the complain raised by me has been resolved. But still Iam not receiving the channels. I have the copies of Package details of Airtel DTH as on date of taking connection. Request your kind intervantion for Justice

Consumer Court

I would like to inform you that through your website I have generated Request No.056658 for buying Airtel DTH through that I was contacted by :

Manoj Shah | Sales Advisor
Vriti Infocom Pvt. Ltd.
Ph: +[protected]
Fax:[protected]
Mobile: [protected]
E-mail:manoj.[protected]@vriti-interactive.com

Who told me to make online payment through debit/credit card for buying Airtel DTH against which it will be delivered at your residence by tomorrow. On good faith I made payment of Rs.3190/- for Airtel DTH with 12 months subscription through following link against Ref 2407268 on 29.05.2010.

http://offers.connectindia.in/checkout.htm

In view of above, I contacted customer care of Airtel DTH on 30.05.2010 and was given Customer ID [protected]. But till now, no-one visited my residence to install Airtel DTH and it is really a painful approach from Airtel that they have associated unreliable agency which cannot fulfill customer demands on time, and degrading Airtel’s creditability and customer trust.

Hope this matter will be viewed very seriously to provide us the value to our money paid for Airtel DTH.

Regards,
Suresh Gogia
Mob [protected]

there is going to be no response from airtel dth you will have to file case in consumer court in following format I too had the same problem and am filing the case shortly my cus id is [protected] and my no is [protected] call me and take help free of cost .
mail me and i will send you the format and guidence to file a case in consumer court
my id is [protected]@gmail.com

AIRTEL DIGITAL TV — fake assurances

I'm Highly dissatisfied with the type of service they are giving in the very beginning itself. I have asked foe an airtel digital connection. After calling those guys (JOHN) they routed me to pay the amount on the internet page, after paying , they assured they will be sending one person to my place on 28th afternoon 1'o clock... till 2 pm no one turned up and when i called those guys no one responded properly. waster one hour and then at 3, one executive said, my order is not even placed, and she is registering again her name is ASHMINI and also said that i will be getting official by 5 in the evening and at 4:30 i will get call from them.

At 4:45 i spoke to SATISH and as ones before he also assured they the giving good service and gave one number as engineer's number[protected]x as his name as Thulasi ram , when i spoke to the person, he said its wrong number, made an embarrassing situation for both o[censored]s. When i called back to the airtel guys, and spoke to ANTHONY at 5:15, i have got a confirmation that the earlier number given to me correct number. and the official will be visiting as scheduled (Again? )

At 5:50 i've spoken to NAVEEN he is telling to wait till 8 o'clock till the "person" will come and instal the setting. When i said i want to talk to some one responsible, they said the person is not in place and will call back soon. I am yet to get their call ..........

Because of all these things, my whole day has been ruined as i planned to go to other works since its saturday - weekend. Please dont give false assurances and commitments. Think the problem with you guys is more than telephone attending people. end of the day, i am waiting for the clock for turing to 8., and a call from the responsible person , and answer for the money i paid and reason for false commitments.

I need a suitable reply from you guys seriously.

Forgot to mention my order number, that is : 59007179

Namaste Mr. Saxena,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Saxena,

We would like to inform you that your concern listed 29 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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