[Resolved]  Airtel Post - Paid — airtel customer care - Pathetic

My father had an Airtel post-paid connection, which he surrendered after duly paying the outstanding bill on 6.6.07. however, since then the Airtel people have been bothering him for a futher payment of Rs 695. Everytime, he clarifes by producing the payment receipt & subscription cancellation receipt.
Now, they've sent him a legal notice implicating him in the court of law. there is no response from airtel customer care, I've also sent a mail to [protected]@airtelindia.com which is as follows-

Sir,
My father, Ram chandra Singh Rawat, had an Airtel post-paid connection ( no - [protected]) which he duly surrendered on 6.6.07 at the following Airtel office -
Fastrack Communications
3, Janakpuri, Rajendra Nagar Chauraha, Bareilly(U.P.)
He also surrendered the sim-card which was broken & destroyed by the Airtel officials. Also, he deposited the final bill of Rs 1076 by cash ( Receipt no[protected]
We were given the subscription cancellation request receipt ( S. No 18496 - Fastrack Communications) which duly states that there is no current outstanding bill.
For the past 6 months, he is being continuously harrassed by Airtel people, asking for a sum of rs 695 as outstanding bill. Each time, we have clarified duly producing the bill payment receipt & Subscription cancellation request receipt. we have spoken many times at your customer care no and have been assured that they'll look into the matter. However, no steps have been taken in this regard.
Now, my father has been served a legal notice (no PC/16/2248) claiming that he has not paid outstanding bill of Rs 695, and charging him under IPC 406 & 420.
the above facts clearly underline that 'Airtel' is a customer unfriendly , unreliable, & non-responsive service provider. My father has been harrassed for the last 6 months and now he's being falsely implicated in the court of law. Your customer care is pathetic. The people who answer the calls are unresponsive, inefficient & have no idea of what their job is, except for saying 'Sir, we'll look into the matter & get back you soon"
hence, I request you to look into the matter & solve it as soon as possible, otherwise I'll be copelled to take up the matter in consumer court.

Romen Rawat
S/O Ram Chandra Singh Rawat