[Resolved]  Airtel Postpaid — Undue Harassment

Airtel Postpaid Connection — harassment to the customer

Sir:
I am Pankaj Sharma i am advocate by profeesion , i have taken a post paid coorporate Connection of Airtel in Chennai my number is [protected] .The connection has been given to me by the corporate executive Mr.Rajan &along with him Mr. Praveen.
At the time of taking that connection i have given my mension address as the communication address.
As in Chennai i have no permanant address and i also changed the mansion in which i was living (the address of which i have givenas communication address ). therfore i made a written application to the customer care center of Airtel in the branch office of Triplicane (opposite to sealord hotel) to change thecommunication address from the mansion to my Company address . The customer executive named Mrs. Farahna Khan who had attended me recieved the application . At the time of recieving she had not tell me that there is anything against the policy . Further more she told me that yuor address change request has been updated within one day.
I recieved a message in that regard from Airtel too. After two days one executive had visited our office for verification . He verified the address and taken my signature.
Now after so many days on 17/01/2008 my all outgoing calls had been diverted to the customer care help desk on the pretext of negitive address verification .i called mr. Rajan he told me that he will send his executive to my office tommorrow i.e on 18/01/2008. on 18th jan. mr. praveen came to my office and he had talk to the customer care help desk again there mr. Suresh the helpdesk executive told him that as i had not paid the bill thats why my calls had been diverted. he told me to pay the bill amount.
Sir please give attention that the due date of making the payment is till 31st jan. 2008 , but still my services were barred.
then i made the payment of Rs.3000 at customercare center Triplicane .after that when i called the executive he told me that my services will be unbarred after one hour , but nothing has happened . then in the morning of 19th jan i again called at customer care then there Mr Ammeen Executive told me that the diversion of my outgoing calls is not due to non payment or negitive address verification but it is due to not responding to the Welcome call. i told him to gave me the welcome call but he told me to call at 121 customer care. i called them too but they did not turn a deaf ear to my request.
my problem did not get to there end here also . When my outgoing has diverted to customer care help desk my usage bill was Rs. 550 after that i am not able to call any where except customer care help desk but today my bill usage is Rs.762 . when i asked about it to the customer care help desk he told me that company is charging me even to the calls that i have made to the customer care help desk + all outgoing calls those had been diverted to the customer care help desk .
sir
can any one help me in finding the answer of the following questions
1. On what account my services had been disruptted?
2. To whome a customer should ask about his problem ?
3. If a individual can not give his company address as his communication address than why the Customer care executive had not bring that objection in my notice while i am making the written application in that regard?
4. Why there is no uniformity in the answers given by the cutomer care executive of customer care or of customer care help desk.?Are they are well qualified or trained ?are they eligible to sit at such responsible post?
5. Why a cutomer has to suffer for the default of the employees of airtel?
6. Is it right, fair andjustifiable to Charge for the calls that have been diverted to the custmer care help desk ?
i am very much upset with all this happening .
sir please look into the matter and provide me the relief ASAP..

Thanks
Pankaj sharma

Airtel VAS — Undue Harrasment

Airtel and its staff have been calling up our employees and clients threatening them with dire consequences and even other airtel customers asking them to call up our MD as well as Chairman for recovery of some 20 laks worth of services offered by Airtel to our company. Whereas all o[censored]s know the fact that Airtel is only owed 6-7 lakhs. It is a crazy company to deal with and instead of correcting their problems they are trying to spoil our company reputation. Even genuine airtel customers are being told to call up the MD and Chairman and ask them for the company to pay its bill. This is preposterous!

Airtel — UNDUE HARASSMENT

Dear Sir/Madam,

Last month I opted for number portability option and switched from airtel to vodafone due to network issues in my area.
I had cleared all the bills for airtel with only the current months' bill pending. Soon I started receiving calls from airtel to clear the bill but the irony was I DID NOT RECEIVE any bill from their end in the first place!!! I mentioned the same to the various executives as I had no problem in paying the bill but I should have the bill first otherwise how do I pay an unknown amount and to whom.

Finally after many calls to and forth, I received a mini bills without the details of call logs and next day they also sent an executive to collect the bill. After paying the bill amount to the executive I was hoping the matter to get over. But again I started receiving calls from airtel regarding the payment, this time I repeatedly told that I have made the payment and even mailed them the payment receipt.

I really wonder how do these people operate, no professional etiquette, poorly trained tele executive, no real time update in the system. I have no idea how long will they take to acknowledge that they have received my payment just hope they don't ask me to pay again and again!!!!

Never go for this telecom operator again.
Disgruntled ex-consumer
Minal

You may reach me on [protected]

Also note that I am unable to write to you on the suggested link mentioned in your comment as it is saying mine is not the correct airtel number!!!

I have repeatedly tried to contact nodal officers / executives to solve this problem but to no avail. You leave me no option but to go to TRAI and Consumer Court.