Airtel Postpaid — Outgoing not activated even after 16 days

Airtel Postpaid — Outgoing not activated even after 16 days

V Venkata Phani Chaitanya Chavali from Bengaluru, Karnataka

I've recently taken a postpaid mobile connection from Airtel. At first, the outgoing calls were working fine. But after 3 or 4 days, the outgoing calls have been disconnected. When I called the customer care regarding the same, they said the address verification is not done and the outgoing calls will be activated once the same is done. But to my surprise, even after 3 executives from Airtel visited my residence for verification, even now, the customer care says that the address verification is not done yet. Now, I'm fed up with following up with Airtel for the activation of outgoing calls and asked them to de-activate the connection. But they did not do even that. Who'll compensate the agony and pain that I've undergone all these 16 days? Request the consumer forum to take a firm action against the company and ask them to compensate the pain and agony that I've undergone. Was this information helpful? No (0) Yes (0)

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gopivijay

from Palakkad, Kerala

I agree with you. The same way I also subscribed two post paid connections and paid Rs.331/- along with all necessary documents ( two passport size photographs in colour, two self attested xerox copies of my Govt.of India, Ministry of Rlys. ID card and application bearing my signature on 05.05.2011. The connections have been activated within 2 days and to my joy I send the numbers to my contacts. As my surprise, it has been disconnected after 2 to 3 days stating the very same reason address verification. But later again re-activated within 2 days and continued up to 29/05/2011 and disconnected. On being asked they says the same repeated version for address confirmation. Then I decided to disconnect the service and asked to return back the documents and photos I given for the connection, but till date the company does not taken any steps to do the same for giving any acknowledgment for the money and the documents collected. This is nothing but the irresponsible attitude towards their mistakes or prejudized mentality that no one will shake their existence.
G.Vijaya Kumar,
Mob.No.[protected]
Disconnected Airtel No's. [protected] & 52