[Resolved] Airtel Postpaid — wrong plan and communication provided by airtel executive

[Resolved] Airtel Postpaid — wrong plan and communication provided by airtel executive

M muralidharan from Chennai, Tamil Nadu

I have a two airtel post paid connection [protected], and [protected]. At the time of opening a post paid connection I receive the oral communication regarding airtel plan to airtel sales team member and I select a first number was under cug in Bharti Axa Group and second number was add-onn. I got a oral conformation regarding payment detail also. The first number plan is Rs.199 monthly rental plus 300 minutes free call mobile to mobile and 200 sms free. And second number plan (add-on) monthly rental is Rs.99 only and 100 minutes free call to any mobile. But the airtel sales team changing my plan without my knowledge against the add-on number. I am not finding in First month fill I found that error on second month bill. 8th jan 2009 I registered my complaint regarding wrong commitment provided by airtel sales team and I am asking rework on my bill. The complaint number is 20145743. And I receive the airtel brand watch as a gift of opening an add-on number (but it is not working). Before I talk to (121) airtel customer care, I thought the executive change my plan but after spoke to customer care I got the information plan is not changed, there is no plan like Rs.99 Add-on, and I got a clear conformation from airtel customer care airtel executive given a wrong commitment. And I try to discuss regarding my problem to that particular airtel executive, but never attend my call Now I am receive the legal notice from airtel. Because of legal notice I not able to work my job freely and affected in mental wise. In legal notice they are given two contact numbers for any queries regarding the letter.the two numbers are [protected] and [protected] but both the number are not able to contact because two reason are 1. Not reachable 2. Nobody attend the call when the connection is not busy. After some period I am sending mail to [protected]@airtelindia.com and I get reply from airtel but they are said your plan is Rs.149(Rs.99 for rental and Rs.50 for Unlimited cug). Actually I am asking Rs.99 plan without Cug plan. And I given a clear information and picture regarding error to airtel but they are not accepting my point of view. And they are got the conformation to Executive, So they are always telling Rs 149 Plan is activated for you some times they are not sending any reply other than auto - acknowledgment. This is the issue I am not given any conformation to activate to Rs.149 plan. After finding error I am not using [protected] this number. But they are send a bill to me for non-using month also. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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muralidharan

from Chennai, Tamil Nadu

Airtel Postpaid Connection — wrong plan and communicaton provided by airtel executive and Lethargic answer from airtel customer care

K.MURALIDHARAN

I have a two airtel post paid connection [protected], and [protected]. At the time of opening a post paid connection I receive the oral communication regarding airtel plan to airtel sales team member and I select a first number was under cug in Bharti Axa Group and second number was add-onn. I got a oral conformation regarding payment detail also. The first number plan is Rs.199 monthly rental plus 300 minutes free call mobile to mobile and 200 sms free. And second number plan (add-on) monthly rental is Rs.99 only and 100 minutes free call to any mobile. But the airtel sales team changing my plan without my knowledge against the add-on number. I am not finding in First month fill I found that error on second month bill.
8th jan 2009 I registered my complaint regarding wrong commitment provided by airtel sales team and I am asking rework on my bill. The complaint number is 20145743.
And I receive the airtel brand watch as a gift of opening an add-on number (but it is not working).
Before I talk to (121) airtel customer care, I thought the executive change my plan but after spoke to customer care I got the information plan is not changed, there is no plan like Rs.99 Add-on, and I got a clear conformation from airtel customer care airtel executive given a wrong commitment.
And I try to discuss regarding my problem to that particular airtel executive, but never attend my call
Now I am receive the legal notice from airtel. Because of legal notice I not able to work my job freely and affected in mental wise.
In legal notice they are given two contact numbers for any queries regarding the letter.the two numbers are [protected] and [protected] but both the number are not able to contact because two reason are 1. Not reachable 2. Nobody attend the call when the connection is not busy.
After some period I am sending mail to [protected]@airtelindia.com and I get reply from airtel but they are said your plan is Rs.149(Rs.99 for rental and Rs.50 for Unlimited cug). Actually I am asking Rs.99 plan without Cug plan.
And I given a clear information and picture regarding error to airtel but they are not accepting my point of view. And they are got the conformation to Executive, So they are always telling Rs 149 Plan is activated for you. This is the issue I am not given any conformation to activate to Rs.149 plan.
After finding error I am not using [protected] this number. But they are send a bill to me for non-using month also.

Regards
K.MURALIDHARAN
[protected]

Nityanand Kore

from Bengaluru, Karnataka

I have taken connection on 22nd may. My no is [protected]. Salesperson told me that My plan is new retention plan, and it is 149 rental, 200 min free local calling including LL per month and also 200 free all messages. But as per his commitment i m not getting service.When i called 121 they told me that i have only 100 free messages no free calls at all. I thought i have free calls so i used it more, finally i got bill with no free calls, for bill also i requested to send it to me. i got bill of 10 days only.(22nd may to 2jun 2009). my call charges are as he told me. my complaint is about 200 free calls and 200 free messages.
They are not providinig service as they told to me. It is very bad, finally i have decided to stop using this number if they not provide me service as they told me.

Amit pitroda

from Delhi, Delhi

99 cug — Not connect to 121

Respected, my name is amit pitroda and my number is [protected]. At 22of june i talk to 121 and 12120 at many times regarding gprs. Non of you execuite give solution to that at after 4 hours i get my problem solved. now at 23 of june the company executives are not responding and thy said that youss 121 has been closed for 1 month pn please solve my problem as soon as possible

SANJAY SHARMA

from Noida, Uttar Pradesh

Airtel — wrong information regarding addon no.

I HAVE AIRTEL NO. [protected], I GOT A CALL FROM AIRLET FOR FRESH ADDON NUMBER. I PURCHASE TWO NUMBER IT IS [protected] 3RD AUGUST 2009, AND [protected] JULY 2009 NOT COMPLETE ONE MONTH, I CONFERM 1ST BOTH ARE SAPRATE ACCOUNT NOT MURGE BILL OF BOTH ACCOUNT. BUT I GOT THE CALL ON MY[protected] AT 9TH AUGUST 2009, SHO SUME DUES ON ACCOUNT WHEN I CALL TO COUSTOMER CARE(PUJA JI) SHE SAD SORY FOR WRONG INFORMATION GIVEN BY COUSTOMER CARE. I GIVE THIS NUMBER TO MY FATHER DUE TO THIS SOME MISUNDERSTANDING WHAT I DO NOW. IF I DISCONECT THE NUMBER MY PAYED AMOUNT WHICH IS 789 IS LAPS PUJA SAD TO ME. I REQUEST TO DISCONECT THE NUMBER SHE SAD AFTER ONE MONTH IT IS DISCONECT IT.

hitesh Magnani

Ravi Prakash Joshi

from Gurgaon, Haryana

New connection — Plan selection

Dear Sir,

My mobile no. is [protected]. I had applied for new post paid connection on 28.07.09 through your DSA Koosh Yash Communication, Munshi Pulia, Lucknow. I discussed with your representative for PLAN 400 Dobule and filled the same into the form & when i got the information about my bill they have applied a plan 699 instead of 400 double(which i clearly mentioned in my form). Please change this plan to 400 Double. It is your fault so i will not be bear any amount against this plan.,

Please find enclosed the receipt for your information.

With regards
Ravi Joshi

PANKAJ SINHA

from Delhi, Delhi

airtel postpaid connections — wrong communications about my no

Dear Officer,

I was using the post paid connection of Airtel([protected]). in which due payment was 7214(approx).
This was due to my non employment. In the month of March , Mr. Sameer Malhotra([protected]) had called me up & said that he had waived off my late fine charges of Rs.500/- so please deposit Rs.6700/- asap to retain this number. Prior to this I had gone to Airtel relationship centre , Malviya Nagar, who told that my no is permanently disconnected. Mr Sameer assured me that he will start this no within 24 hrs. I gave his representative Rs.5000/- cash & cheque of Rs.1700/-of dated 10.04.10. Now neither my no get activated nor Samir is attending the call. So after several try to connect with Sameer, I am biased to drop this mail to you for justice.I have already stopped the cheque of Rs.1700/- also yesterday.

Request you to please provide me the same number because I have been using the same no for last 6 years.

Thanks & Regards
Pankaj Kumar Sinha
[protected]

Vaibhav Mundale

from Pune, Maharashtra

At the time of opening a post paid connection I receive the oral communication regarding airtel postpaid 149 rental plan to airtel sales team member. The Plan was he told me is A to A = 30 paise/min, A + O= 30 paise/min and STD calls= 50 Paise/min. So I go with this plan and covert my prepaid Airtel to 149 rental Postpaid plan.

After moves to postpaid, I have registered with Artel and check my call rates plan, the 149 rental charges seen as A to A = 40 paise/min, A + O= 50 paise/min and STD calls= 1 Rupees/min.

Both are totally different, This is totally unexpected. My mobile number is [protected]. If some will not take action for this from Airtel service then I will close my Postpaid connection and will no longer with this Airtel service.

Thanks,
Vaibhav Mundale
[protected]

nisha.mishra

from Noida, Uttar Pradesh

Hi there,
I'm nisha from ghaziabad... Same thing happened with me also. last month a got a call from sales team they offered me 99rs. plan. when i have submitted all documents and activated new no. i got a call that my no. has been activated with 149rs monthly plan...