[Resolved]  Airtel Postpaid — Activating wrong Plan without notice of customer

I have converted my pre to post as per the company policy on February 2009 to H15CUG 240 plan in Kormangala ARC no1, Bangalore. I received from a reply that i cannot covnvert pre post as per my request, i need to go to any of the general plan and change thru company Airtel contact person. As per this reply the H17CUG199 plan is activated on February 2009.

Then i have contacted my company rep and the plan is changed to corporate plan od H15CUG249 plna on April and the same is activated.

On12June09, the plan is changed to H17CUG199 plan without my notice and they have charged. I have noticed this issue and informed to the Airtel on 7th August 2009 and asked to revert back the money which i paid due to the Airtel mistake on the plan change and struggling to resolve it. I have sent the mail to Ombudsman also but no respones.

I never seen these kind of worst customer service for the corporate people anywhere in


Following mail i sent to Airtel and Ombuds man many time.
Hi,
Are you really understand the issue? I feel you are not able to understand the issue. Please ask some one to help you to understand the issue clearly . This is what i am able to understand from your reply. Carefully read the following three bullet points.
H17 CUG 199 is activated on Februry 2009.
H15CUG249 is activated on April 2009 as per my request
H17CUG 199 is activated on 12 June 09
The question is my plan is changed on 12 June 2009, Why this change is happened? Who asked you to change the plan. If you are not clear not able to understand the issue call me or tell me the location i will come and show all the proof on this.

Don't repeat the same story that i have asked the plan like that. That is really a stupid thing to say. I have raised the request on 7th August and till you are telling the same story.

Check from your end thoroughly. I can proove that the mistake is happen at your end during the software upgradation.

Dear Ombuds man,

I need your involvement on this issue, I am struggling for the past one month to make your people to understand on this issue. They are not able to understand the customer issue. I have written so many times and i have recevied the calls from so many people and told the issue but not able to get any resolution.

Still if you are also not able to solve the problem, please send me the person who can take the issue and able to solve.

regards
M.Muthuraj
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