[Resolved] Airtel Postpaid

[Resolved] Airtel Postpaid — Harrasment

M Manasi Gupta Rao

Hello, I have had an airtel post paid number for the last 8-9 years. For last couple of years i have SI (standing instructions) given at Airtel for bill payment. Starting July, i started receiving calls from the collections dept. of Airtel to make payment. My concern was to identify the issue before i make the payment outside of the (working fine for all these years) SI, to avoid the trouble of running between Airtel and my credit card company in the event of double payment. Till date, i have not received any call from Airtel notifying me of the problem and next few possible steps. It has been 4 months since then and i have 100s of mails asking me to make bill payment. Eventually, they have barred my outgoing calls and incoming calls. While i am calling them daily to help resolve this issue, Airtel, instead of coming to my house to collect payment (i believe that is the way non-payment is dealt with) is making calls to my last dialled numbers asking them if they know me, and that there is an outstanding bill payment on my account. I feel completely harassed and at the mercy of Airtel to make payment and prepare myself for any confusion that may arise in the future. This in my opinion is bad service, for no fault of mine, despite holding the same service provider for the last 8-9 years. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

kappuluru dinesh

from Mumbai, Maharashtra

Airtel Postpaid Connection — Harrasment to customer over s bill that is already paid

we had paid the bill yesterday.but you have not given outgoing connection to our mobile
our number is [protected]
please kindly give connection
thankyou

kappuluru dinesh

from Mumbai, Maharashtra

please connect out going calls for this number -- [protected]

we had paid the bill yesterday but you have not given the out going connection to this number

saleem

this is one of weast services but good company because of there is no promosion compair with relinces group

prakashjam24x7

from Chennai, Tamil Nadu

Airtel - Postpaid harrasment — Harrasment and Help

Dear Sir,

I left banglore in Jun2010. that time i had a airtel connection for 2years in banglore.

Once i left banglore i came to chennai where my SIM card was on roaming. I calledup customer care asking them to disconnect my number (after i made the due payment). the customer care lady even responded stating that its updated in the system and will be done in 1day max.

after few months i started gettin calls to my family and friedns who are in the list stating that, i had due amount to be paid which was around 2500rs (when my limit was only 1000rs).

Everytime i replied i did not get any proper response from them.

Note: Also everytime i replied to them, from different mail ids i used to get reply. i stopped responding to their mais.

In My last converstation to them on mail i asked them to provide recording of the converstaion i had with the customecare where in she cleary told that the request will be processed immediatly.

I have all the mail converstaions done with them as evidence.

1. how the bill can be generated for July-aug end and by due amount cross 1000rs
2. i clearly closed the connection and paid the due amount still they send out some bill stating that this is my due. for which i replied even.

I can attach the mail converstaions which i had with the people even if you want.

Two days back i got an mail from police station that they have sent a petition for same. what should i do and how should i proceed further.

Do let me know and please help on how to proceed on this. thx

Regards,
Prakash.