[Resolved] Airtel Postpaid — non activation of advance rental 999 exe | |
Airtel Postpaid - reninder to my complaint datd 28.1.2008 Urgent non activation of advance rental 999 executive plan w.e.f.10.5.2007 to 22.11.2007 Service & Account No. Airtel No.[protected]; Account No.[protected]; 1. Holding the above service w.e.f. 9.5.2006: under 999 Executive advance Rental plan; deposited Rs.1260/- (Rs.1000/- one time charge; 200/- activation fee; 60/- others); 2. Renewed the the above plan on 10.5.2007 by depositing Rs.999/- vide SL. No.103482 dated 10.5.2007. Amount deposited in M/s Sacs Enterprises Pvt. ltd., 55 Alagar Koil Road, Thallakullam, Madurai. I had contacted several times overphone, lodged written complaint, personally informed in your office. The complaint No.14831446; further reference No.[protected];[protected];[protected];[protected];[protected];[protected];[prot...⇄ [protected];[protected];[protected];[protected];[protected] plus several time talked to your CC officials. Observations & complaint: a) Bill Plan charge - 999 executive Advance rental (Rs.51/) & Fixed Charges 999 Executive Adv. Plan (Rs.99/-) total amounting to Rs.150/- is not being discounted from 10.5.2007 to 22.11.2007. Activated only on 23.11.2007 after raising complaint. (the same discount of Rs.150/- was allowed from May, 2006 to April, 2006) b) Requested to look into the matter and reverse the excess amount I had deposited with you from 10.5.2007 to 22.11.2007. Proof of deposit and other details are mentioned in para 2 above. Note: One of your representative from CC had informed me that since, the said plan is activated from 23.11.2007, the benefit of Rs.150/- will be allowed for a period of one from the date of activation. It is not clear why the benefit of the scheme from 10.5.2007 to 22.11.2007 should not be extended and reverse the excess amount deposit to me since, I had paid the amount well in time. Since, the official at your end might have done mistake by activating the scheme not in time, the customer should not be deprived off the benefit what he supposed to get. Since no action has been taken by you despite my complaint dated 28.1.2008, I am forced to raise this complaint once again. Now I have decided not to utilise your services. Kindly barr my services after taking following Steps immediately. a) Allow the discount benefit(@ Rs. 150/- per month) from 10.5.2007 to 23.11.2007 b) As per the bill dated 25.5.2008, Rs.916.73 is due for payment. You may adjust the arrears due to me by reversing the same (i.e. by allowing the discounts of Rs.150/- for the period from 10.5.2007 to 23.11.2007. c) De activate the services immediately as I see no advantage to me by keeping irresponsible services extended by you in spite of the complaints raised time to time. Kindly initate action immediately. A copy of this letter is being endorsed to Consumer Forum for expeditious action. from : n.k.venkata krishnan Dated: 10.6.2008 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Airtel Postpaid — non activation of advance rental 999 executive plan w.e.f.10.5.2007 to 22.11.2007
Service & Account No. Airtel No.[protected]; Account No.[protected];1. Holding the above service w.e.f. 9.5.2006: under 999 Executive advance Rental plan; deposited Rs.1260/- (Rs.1000/- one time charge; 200/- activation fee; 60/- others);
2. Renewed the the above plan on 10.5.2007 by depositing Rs.999/- vide SL. No.103482 dated 10.5.2007. Amount deposited in M/s Sacs Enterprises Pvt. ltd., 55 Alagar Koil Road, Thallakullam, Madurai.
I had contacted several times overphone, lodged written complaint, personally informed in your office. The complaint No.14831446; further reference No.[protected];[protected];[protected];[protected]; plus several time talked to your CC officials.
Observations & complaint:
a) Bill Plan charge - 999 executive Advance rental (Rs.51/) & Fixed Charges 999 Executive Adv. Plan (Rs.99/-) total amounting to Rs.150/- is not being discounted from 10.5.2007 to 22.11.2007. Activated only on 23.11.2007 after raising complaint. (the same discount of Rs.150/- was allowed from May, 2006 to April, 2006)
b) Requested to look into the matter and reverse the excess amount I had deposited with you from 10.5.2007 to 22.11.2007. Proof of deposit and other details are mentioned in para 2 above.
Note: One of your representative from CC had informed me that since, the said plan is activated from 23.11.2007, the benefit of Rs.150/- will be allowed for a period of one from the date of activation. It is not clear why the benefit of the scheme from 10.5.2007 to 22.11.2007 should not be extended and reverse the excess amount deposit to me since, I had paid the amount well in time. Since, the official at your end might have done mistake by activating the scheme in time,the customer should not be deprived off the benefit what he supposed to get.
Kindly look into it reverse the excess amount I had deposited. Thanking you,
from : n.k.venkata krishnan
new sim for post paid connection not activated — non activation of sim in spite of advance payment
i got a call from airtel call centre informing me regarding the new plan of 1495 advance payment for zero rental for two years .then i got a call from an executive of north west marketers(pvt) ltd an authorised dealer of airtel . he told me that he got my mob no from airtel and asked about my willingness to take the said plan when i agreed to take the plan the executive told that he would visit me after obtaining my address from airtel customer service (i didnot give him the addresss purposely to check his authenticity).the executive then visited me on 21 jul 08 at my residence took all relevant documents and a cheque of axis bank serial no 018388 of Rs 1495 and assured me of activation in 24 hrs .till date the no has not been activated inspite of north west marketers receiving clear payment on 23 jul 08 as infomed to me by the bank.the no given to me was [protected] and the sim no is [protected].my interaction with customer service has not served any purpose, since they donot have the requisite data to process my complaint. the request u not to harrass a customer like this .and please ask ur dealer to activate my sim since airtel gave him all my personal details. the connection is of airtel and it is in good faith with airtel that i agreed to take the connectionCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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AIRTEL ADVANCE RENTAL POST PAID CONNECTION — EXCESS BILLING
DEAR SIR,I AM HAVING ADVANCED RENTAL SCHEME POST PAID CARD OF AIRTEL AND I AM GETTING TOO MUCH EXCESS BILL SINCE LAST 3 MONTHS. I AM NOT GETTING ANY CLARIFICATION FROM YOUR CUSTOMER CARE OFFICER.
FURTHER WITHOUT ANY FURTHER KNOWLEDGE YOUR SYSTEM ACTIVATING DIFFERENT DIFFERENT SERVICES WHICH IS OUT MY KNOWLEDGE.
NOW IN DEC-2007 BILLS I HAVE NOT MADE MORE INTERNATIONAL CALLS EVEN THEN I AM RECEIVEING BILL FOR RS,1400/- WHICH IS NOT ACCEPTABLE TO ME, AS PER MY KNOWLEDGE IT IS AROUND 500/- TO 600/-RS. NOT MORE THAN THAT BUT I DONT KNOW WHY I AM GETTING SUCH EXCESS BILL.
NOW IF I WILL GET ANY EXCESS BILL IN JANUARY 2008 I WILL DISCONNECT YOUR CONNECTION AND I WILL COMPLAIN IN CUSTOMER CARE OFFICER.
I AM PAYING YOUR BILL REGULARLY YOU ARE REQUESTED TO LOOKINTO THE MATTER AND GIVE ME THE CLARIFICATION.
YOUR IMMEDIATE ACTION WILL BE HIGHLY APPRECIATED.