[Resolved]  Airtel (Postpaid Card) — irregularity of person who is in process of address verification

I am using Airtel service from past three years and my number is [protected]. Two month back I got call from one of Airtel office for changing prepaid plan to post paid under some scheme. I attached all documents which was required for the same.

It is height of irregularity of person who is in process of address verification. I am software eng and I always need to be in touch of clients. So you may understand the requirement of mobile in my life. But I am very sorry to say one person who involved in address verification process is not doing his job in right way. I have given my local address but that person could not get my local address while I get all my courier and mail at the same address (if you want I may show you all my envelops) . Even I have also given some contact numbers with my local address, But he simply reported that numbers are not working while FC road Airtel branch office’s person verified that these numbers are working properly. Due to this my address verification has been negative and my both outgoing and incoming service has been blocked. Even I have requested Saturday and Sunday is holiday in my company. But still he did address verification on another day while I have mentioned him that from Monday to Friday I used to come late from office due to official work. Even in starting three time it was decided that address verification person would come between 10:00 AM to 11:00 AM in any specified. But still he did not come on the specified time and i was waiting for him.

So u may understand the irregularity of person who is involved in address verification process. Due to this customer have to seek for other company’s services. Please take the appropriate action for these irregularities. So that other customer would not face the same problem in future.



Regards,

Gaurav kumar