[Resolved]  Airtel / Postpaid Connection — unilateral change in bill plan

To
March 17, 2008
The Sr. Executive,
Bharti Airtel Ltd.,
N.Delhi.

Reg: Customer a/c no.[protected], conn. No. [protected].
Ref: Corporate connection (PNB) issued w.e.f. 09.02.2007.

D/sir
This is for your kind information that I enrolled myself with your prestigious organization on 9th Feb. 2007 vide sr. no. 19404930. Presently, I am working as Manager at PUNJAB NATIONAL BANK, HEAD OFFICE, RAJENDRA PLACE, N. DELHI. With reference to call received from your CCE last week for renewal of above said connection before Feb.2008. Under the similar bill plan, another connection bearing no. [protected] in the name of Mr. Amrik Singh Ahluwalia was issued on same date. But due to any proper resolution for both these connections, despite written terms & conditions I would like to submit as under:

- That the said connection was issued to us under term & condition meant for two years under “Advance Rental 900 Scheme” with free talk time of Rs.175/- per month.

- But I was surprised to receive such call of renewal before the end of two years.


- That after various discussions with the CCE’s & Customer Services Executive at yours, finally on 03.03.08 vide service request no. 15791411, SMS was sent to reply for the same on 12.03.08 at 10 AM.

- But on not receiving the requisite reply on 12.03.08, I once again called at CCE on 13.03.08 at 10.30 AM & call was rolled back to your Customer Sr. Ex. Mr. UMAR & I was asked to switch to alternative plan. But due to my protest, again the service request was lodged vide sr. no. 15901030 with reply message to call back on 24.03.2008 at 11 AM.


- That on 15.03.2008 I received a call from Mr. Karan Kapoor having contact no. [protected] at 3.00 PM & asked about the whole episode & finally he admitted that it was his fault that the other executives could not see the bill plan from the system & informed that the said bill plan is for 2 years i.e.; upto 08.02.2009 with FAT of Rs.175/-pm. Further he asked to send “YES” reply for the SMS to be sent after these talks.

- That after receiving the requisite message, it was replied as “YES” ( if you are satisfied with the resolution of the request ).


- That on not receiving any confirmation about the agreed bill plan, I was surprised to know from 121 on 17.03.08 that the bill plan has been changed to some other scheme & not as per agreed terms.

- As such I request you to kindly look into the matter personally & if possible please provide adequate resolution to avoid mental harassment. As I have been corresponding with your office for the last one & half month but without any proper resolution, I hope yourgoodself will be kind enough to give a positive reply to save the precious time both of yours & mine.


With Thanks



Yours sincerely,


(RAJINDER KUMAR).
Mob-[protected], [protected].
H. NO. 26/155, Ist FLOOR,
WEST PATEL NAGAR,
N.DELHI-110008.