[Resolved]  Airtel Postpaid Mobile Connection — Obstruction in Mobile number portability

Address:

Bangalore, Karnataka

Dear Sir/Madam,
I Surjya Sen, currently using Airtel number of [protected](customer number-[protected]),have opted for portability of this number to a different netwok/carrier(Tata Docomo).
The primary steps for the same has already being initiated and I am suppose to get this number ported to the new carrier by 1st of April,2011.
I have already cleared my outstanding Airtel bill amount of Rs.1284.00 on 24th.March,2011(Receipt Number:[protected] for the period from 20th Feb.2011
to 19th March,2011.(my billing cycle is from 20th of the month to 19th of next month)
As per the equirement,I am suppose to clear all my dues/outstanding with my current carrier/network which is Airtel.So I have enquired with Aittel as regard to what is my current outstanding/billed amount(which is my unbilled amount minus my discounts)from 20th.March,2011 till 31st.March 2011.
Since my current unbilled amount shows a balance of Rs.1422.30 and my outstanding is 70 paisa only till date so I wanted Airtel to tell me the exact billed amount for these 10 days,so that there would be no unpaid amount left and my number portability takes place smoothly.
A point to be noted here is that, I have activated 'Airtel My Office' GPRS for a charge of Rs.98 from 19th.March,2011,which gives me a data download/usage of 2GB for free.This current unbilled amount of Rs.1422.30 is for that GPRS data usage and hence should be under that free usage of 2GB and so the entire amount be waived.

I have asked Airtel to clarify the above with a complete break- up of -my calll charges,my rental and my
valueadded service less my discount/waiver - as a part of my outstanding payment, to be paid for the period from 20th. March,2011 to 31st. March,2011.
In reply I received a mail from Airtel represented by Ushakiranmai Maddela,Customer Care, who states that Airtel is unable to give me the exact figure/amount that I need to pay them for these ten days and hence would be required to pay the entire unbiled amount of Rs.1422 approx.to make my number portable to a different netwok.Quite contrary to this I received a call today(27th March,2011) from this number-[protected]- wherein Airtel Customer Rep.Prabhu and his senior Nitin assured me that the process of porting my current number to a different carrier, would not be affected by the outstanding balance for these ten days and that the same would be either adjusted with my security deposit money and still if there are any balance left after such adjustment then I can pay it later in the next month when the bill is genetated in my name.

So I have again written to Airtel asking them an answer on the following grounds:
a) Why should I pay for an unbilled amount,specifically when I have just now cleared my all outstandings on 24th of this month?
b) if Airtel is unable to ascertain my billed amount for these 10 days(from 20th to 31st March,2011) then that is a drawback of your system and why should the consumer be made sufferer for that?

I think this is a serious matter as though number portability has started in India but there are quite a few issues as ground reality which has not been addressed properly.Morever I guess every carrier/network tries to hold back their own number and prevent the consumer from porting it to a different carrier.At the end,the poor consumer is at the receiving end and is at the mercy of these network operators.
Thanks and Regards
Surjya Sen
[protected]