[Resolved] Airtel Postpaid Mobile Connection

[Resolved] Airtel Postpaid Mobile Connection — Bill Plan not Changed

M Mahadevan P from Delhi, Delhi

COMPLAINT : A/c No.[protected], Mob. No. [protected] Dear Sir / Madam, I wish to bring forward a complaint to you regarding my mobile connection for mobile number [protected], A/c No.[protected]. I wanted to change the plan for my mobile from Airtel Jackpot 249 plan to Airtel Turbo 299 Plan which i am unable to do so after repeated calls and complaints. Whenevr i call the customer care i get the same response that my number is not searchable to them, not even my account number is searchable to them so they are not able to change my plan. Even after repeated complaints and calls the only thing i get to know is that there willbe a Manager who shall be calling back to me, which eventually never happens. The last 3 calls that i did on 17th Dec and 18th Dec, i was attened by Sahil, Gaurav and Charu from the Delhi(NCR) call center and all three assured me that my problem will be fixed and there will be a manager callback which i never get. I and my entire family have been with Airtel for last 10 years ever since their introduction days. I have 5 numbers at my house with Airtel and i am very happy to receive good services from Airtel in the past. The current scenario makes me rethink about the customer service of Airtel and day by day makes me to lose faith out of Airtel. Also, whenever i try to login to www.airtel.in with my userid and pwd, after successful login, i always see a message on the screen "Unable to retrieve data, please try again later". This is happeneing for last 3 months. The kind of service i am getting currenlty from Airtel is forcing me to re-think of my business relationship with Airtel. I am sorry to say if this remains the case then i shall move out of Airtel with all the numbers that i have for my family. I request you to get this sorted out:- 1. Change in my Bill Plan to Airtel 299 Turbo Plan 2. Enabling my Page and details on www.airtel.in If i do not get a response from Airtel within next 24 hrs i shall deemly treat that Airtel is not interested in attending its key customers anymore and as a good citizen and abiding by the law i shall forcibiliy seek assistance from the Consumer Court to resolve this at the earnest. Looking forward to hear back from you. Regards, Mahadevan Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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kishore shetty

Airtel mobile connections — Billing of my mobile phone

Dear Sir,
Sub: My mobile No. [protected].
This is to bring to your kind notice that I had taken the above connection when I was employed in Wipro BPO, Powai, and the address was wipro, powai, later I left wipro in the month of september and accordingly I had informed Airtel that since I had left wipro I will be discontinuing my mobile, but they did not disconnect.
Inspite of repeated request they did not and finally I stopped using the mobile since october end, but still they were calling for payment of the bills and harrasing me and my family member everyday, is there no way out to stop this menace of these people who run their company on such acts, still they are calling and asking for bill for which I have not availed of the services. I have not made any calls from the above number but still these people are asking for the bills, so you are kindly requested to look into the matter or else I have not other alternative than to go to the consumer forum. Inspite of non-usage the bills are cleared upto Jan. 2009 for which I am eligible to get the refund of Two months for not using the service.

Kindly look into the matter and reply back ASAP.
Thanks.
Kishore Shetty.