[Resolved] Airtel Postpaid Service — Pathetic response | |||
Hi, It is unfortunate that the service levels of Airtel is stooping to pathetic lows. I've been a customer of Airtel for 6 years and the service charges paid is over Rs 25000 per annum. Despits multiple requests basic things like activation of 3G services, changing the customer category (Platinum to Gold) and the CSR claims that anyone over 5 uears would automatically be in the Gold category while someone who has been a customer of Airtel for 3 years would be in the Platinum category. So many more frustrations - but getting from bad to worse. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Airtel — Pathetic service level
Hi!I am having postpaid Airtel ([protected]) connection. On 31.03.09 i had lost my handset and then called customer care 121 to block the sim. They blocked the sim and told me to visit any airtel relationship centre with my photo id proof for collecting the duplicate sim. on 1.4.09 I have got from their one of the agent for delivery of duplicate sim. I have taken that sim after giving my PAN card copy. But they have activated some other person's sim at my number ([protected]). That person was abusing anyone who was calling number including me. When I called 121, they told to visit the Airtel Relationship centre (ARC). In between they had not blocked my number from the mis use.
I visited the ARC again, they had given me another sim. They assured me that number will be re activated within 4 hours. It was 2nd April 09 morning. Number had not started working till evening then I called 121 but fruitless. Again I visited ARC on 3rd and 4th April 09. Also called 121 several times. Also written complaint to [protected]@airtelindia.com. No result.
Then finally my number got activated on 4th April night.
My question is:
Why it took 5 days for a simple problem?
How come they activated other person's sim for more than 12 hours at my number? Will they provide me the detail of the person who was using my number?
I am seriously planning to stop using Airtel. Also, can anyone help in letting me know the process of lodging complaint with TRAI.
Regards,
Kunal Vimal