[Resolved] Airtel Postpaid — UNDUE CHARGES | |||
I asked for the deactivation of my airtel number [protected] on 27/11/2012 and also got a confirmation from airtel regarding it with service request number 47280485 which you can see in the below mail.But the number is still not deactivated and i am being forced to pay all the false rental accumalated till date.My billing cycle for my airtel postpaid number was 16-17 of every month.I had cleared all the bills till 17/11/2012 and requested to inform me the remaining amount from 17-27 which I had to pay as according to airtel there is no rental from the date of deactivation request but inspite of deactivating the number and informing me about the remaining amount the number is till active and I am now threatned in the name of police to pay all the false bills imposed on me.I have been called a lot of times from them and every time I told the same thing to them but inspite of listening to me they are now calling me to threaten me. Please help me in this regard as I am a working personnel and want this thing to be settled. Thanks Vasant Bhagwat Was this information helpful? | |||
Dec 21, 2016 Complaint marked as Resolved Verified Support Mar 09, 2013 Airtel Customer Care's response Namaste Mr.Bhagwat, This is to inform you that your concern listed on 08 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 10, 2013 Airtel Customer Care's response Namaste Mr. Bhagwat, Further to our discussion dated 08 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress. We assure you that we are committed to resolving the issue to your satisfaction. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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AirTel — Undue charges
I have a Airtel number [protected] whose bill was generated on 4th Feb 2010. ( Bill no:[protected] .Though I have never travelled outside India , still I have been charged International roaming in my bill. Also International roaming is activated only on explicit request from the customer and I have never made such a request. even Airtel customer care confirm that there was no request.
Airtel is bent on looting me more. It has charged me International calls to UK at the rate of Rs 10 per minute while as per the bill plan it should be Rs 6.25 per minute.
Strangely I logged complaint with Airtel customer care on 8th February via complaint number 30841116. the customer care executive told that someone from airtel will call to confirm the issue. However no one called from Airtel and the complaint was closed without any action stating the chares are valid.
I have again registered the complaint with Airtel on 10th Feb via complaint number 3088657, but no action again.