[Resolved]  Airtel Postpaid — zero network coverage

Address:Thane, Maharashtra

There is no network coverage inside my house since last 15days, and this i have complained 2 times in last 15 days to customer care. the problem is due to the tower situated on jai laxmi sagar appts which is in dispute since given time. so just inform me if alternate tower is to be installed or i should shift to any other companys service.My number is[protected] n i am using it since last 8 years.
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Oct 17, 2016
Complaint marked as Resolved 
Verified Support
Mar 06, 2013
Airtel Customer Care's response
Namaste Mr. Singh,

This is to inform you that your concern listed on 06 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Verified Support
Mar 09, 2013
Airtel Customer Care's response
Namaste Mr. Singh,

Further to our discussion dated 06 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Complaint comments 

Comments

Airtel Postpaid,Network Problem. — Network has Zero Connectivity.!!

Dear sir,

I am having AIRTEL postpaid corporate connection. Due to congestion in network, we are not able to communicate with our customers or any other colleague. We are getting weak signals, voice also breaks, we require to leave places to talk. Please look into matter as early as possible to avoid further problems with our customer. I think there are more than 60 AIRTEL connections in our office which may Change over to Vodafone or other service provider..if not taken care as early as possble.Plz give device which can boost signals at our sitting area, which will help to communicate properly with our customers. If you call me on my cell at office hours you will come to know the problem.
I have complained to customer care also, reference no. is[protected].
Please look into matter as early as possible and provide any device which can boost the signals.
The address of area is as below:

Manikchand Ikon Building 7th Floor I CTS 18 & 18/1 Dhole Patil Road I Pune 411001

Airtel - post paid — Network Coverage

I have lodged a complaint in July 2009 for the no network coverage at my residence in tardeo. I repated the same complaint on 10 November. I was informed that the Company is doing survey of the area till this date. I am not able to get what is the quality of service Air tel is provisding these days. All my complaints are pending till this date. For comapliants lodged till nodal level I have not received any satisfactory answers. I think AIR TEL is not providing any customer service.

Airtel Postpaid Connection — coverage issue

since last year 15 march i am complaining Airtel to about my network related complain to my number [protected].which is vary poor in my office place in noida and as well my home in New Delhi. after contacting 4 times Nodal officer's they told me will call you within 3 days, but i did't get any call from Airtel since complain entered.they accepted my complain but not provide any resolution since 1 year.

Now today I got Answer from Appellate Authority Airtel we don't have any solution for your query.

I lost lot of money regarding this network issue this number i am using for my official work communication with client.

so please suggest what can i do.
Namaste Mr. Singh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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