[Resolved] Airtel Prepaid — 1 gb of 3G data active, still main balance is also deducted and Pathetic customer service

krishko

from Pune, Maharashtra

Address:

Hyderabad, Andhra Pradesh

I am using an Airtel mobile with number [protected] since 2007.
I have recharged my airtel prepaid number with Rs. 255 /- for 1 GB of 3G data. The plan is active in my mobile and there is still data balance available. But for last one week when I am using 3G services, my main balance is being deducted and when I checked with customer care I came to know that my 3G data is also being deducted. So you are charging me twice for the service I am using for once.

I am using a mobile worth of 30,000 and what is its use with out 3G on it. So I don't have any option than using 3G. Because of which, my main balance has been reduced a lot and I keep on recharging my mobile.

All because of this your DUMB Airtel management.

On the same I raised a complaint before couple of days ago, and I was told that the issue will be resolved in an hour. But it wasn't resolved and my main balance still get deducted when I am using 3G.

I have been trying to reach the customer care since then, but I was unsuccessful. When I press 9 on the IVR to speak to the customer care it again says
"Dial *121# and manage all your Airtel accounts. Thank you for calling Airtel".

Is this the way you server your customers, PATHETIC...!!!

SHAME ON AIRTEL...! I AM PISSED OFF AND FRUSTRATED WITH AIRTEL CUSTOMER CARE. THE WORST I HAVE EVER SEEN.

Resolve this if you can and I want my main balance to be refunded what ever is got deducted.

Thanks,
Krishna kota.

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Aug 5, 2021

Complaint marked as Resolved

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Comments

rnyadav

from Mumbai, Maharashtra

Airtel Prepaid 3G — Overbilling

I had contacted 10 times with customer care executive in order to explian my concern regarding overbilling.Everytime time I had to narrate the incident that had happened with my 3G prepaid services on my Airtel no [protected] .On 24/07/11 while browsing I had downloaded approx 4MB of data in excess to tha available download quota which was supposed to be charged at the rate of 20kb/ 30 paise approx. But my main talkvalue balance was reduced by INR 140.which is exorbitant and baseless.After a long struggle of trying to communicating this issue with the Customer reps- some of them I remember Veerabhadra,Kalyan,Prema. I did not get any response from them because all of them fooled my by asking me to be on hold while they redirect my call to some anonymous number which was never attended by anyone.Finally after long battle I could reach Mr.Shekar Reddy(Customer Relative Officer) who understood the problem and gave me complaint no CBDM[protected] and consoled me stating that the problem will get resolved within 48 hours.
After getting no solution to my problem again I tried to check with the status of the complaint with the given no. but surprisingly again these customer reps asked me to narrate the incident without considering the complaint no and also Mr.Shekar Reddy was no more available/reachable.
This is a height of stupidity on part of Airtel to engage such incapable and untrained staff who does not have the ability to even understand customer greivance and sorry to say even English.
My problem is still unresolved and will take it to the highest level I can.

Ram Naresh Yadav
[protected]

rnyadav

from Mumbai, Maharashtra

Mr. Rakesh

Sorry to state that your response it also rhetoric in same lines as others responded to my complaint. I am looking for a solution and not for consoling me saying the same old statement again and again.

Ram Naresh
[protected]

rnyadav

from Mumbai, Maharashtra

Mr. Rakesh,

You can always reach me at
[protected].

Thanks
Ram Naresh

rnyadav

from Mumbai, Maharashtra

Mr Rakesh,

Please don't give all irresponsible comments on this forum because you have never contacted me even once so far.This shows the carelessness on your part being representative of Airtel.Simply commenting that you were not able to reach me is just an excuse because I have never received any call or sms from you or Aitel. Its is now more than 10 days of my complaint and you should have arrived to some conclusion and if not then it is very sorry on your part.
Through this forum I want to create awareness amongst my friends and other members that Airtel simply extorts money out of customer's without any proper customer grievance handling system.

Ram Naresh

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kota,

This is to inform you that your concern listed on 27 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kota,

We would like to inform you that your concern listed 27 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33