Airtel Prepaid — Rude behaviour of customer care

Address:

Bangalore, Karnataka

I had a problem a week back which had never happend before. I sent an sms to one person without choosing multiple sending options but the same sms went to 3 different people to whom i have never sent any smses before. When i contacted the handest company they said it was the problem from the service provider's end. I was told that if the sim is more than 3-4 years old then it would be advisable to get a duplicate sim.
I went to the Kammanahalli Circle Airtel Office, Bangalore, and told them about my problem on 5th Oct 2010 and the airtel employee (sorry, i dont know anybody's name) who is in charge of the bill payment counter said that i would be charged 25/- and an id proof to get a duplicate sim.I know of my friend who has got a free duplicate sim from her service provider and was under the impression that this is supposed to be free too. Today afternoon when i went there with an id proof to get the duplicate sim i was asked a few questions and after i filled in the form the guy at the pre paid counter says it is 50/-. I told him that the guy at the bill payment counter told me that it was only 25/- just a cpl of days back in 2 days time it has increased to 50 so if i come after 2 more days it would be 75 ?
And when i told him that there were service providers giving duplicate sim for free he had the cheek to talk back to a customer. He tells me "If some one else is givng it for free then go and get the sim from there".
I am shocked at the way your employees at Airtel talks back to a customer so rudely. When there are so many options available these days with better plans from so many service providers why should i stick on with a company that does not know how to treat their customers with respect?
I have been in the customer support profession myself and know how to handle unhappy customers. I am terribly upset with the way i was spoken to. Then the man from the bill payment tells the man at the pre paid counter to take 25 from me and send me away like he was doing me some favour. I have not got any bill for this. I fail to understand if something is really charged and the price is 50 then how did they agree to give it to me for 25? Then why did he say it was 25 when i went there 2 days back? My mobile number is [protected].
I hope some action would be taken about my complaint and will look forward to hear from you very soon on this.

Regards,
Dissatisfied customer.