[Resolved]  Airtel Prepaid Booster Pack Of Rs. 225 Not Working — BOOSTER PACK FREE SMS NOT FUNCTIONING

Address:

Chennai, Tamil Nadu

HI ALL, MY NAME IS T.RAM MOHAN FROM CHENNAI, TAMILNADU AND MY AIRTEL PREPAID MOBILE NO.IS 984XX XXX88. I HAVE BEEN USING PREPAID AIRTEL FOR THE PAST SIX YEARS. ON 09.04.2012, I RECEIVED A MESSAGE FROM AIRTEL AS FOLLOWS- "YOUR 225 BOOSTER PACK EXPIRES TODAY. PLEASE RECHARGE AGAIN WITH RS.225 AND CONTINUE TO ENJOY REDUCED CALL RATES". SO THAT NIGHT AROUND 8.47 PM I RECHARGED WITH RS.225 WITH TXID [protected].

BUT I COULD NOT SEND ANY FREE SMS NATIONAL / LOCAL ALTHOUGH 9000 SMS ARE FREE WITH 90 DAYS VALIDITY.
WHEN I SENT LOCAL SMS FROM MY MOBILE AN AMOUNT OF RS 0.75 WAS DEDUCTED AND THE AMOUNT WAS DOUBLE WHEN I SENT NATIONAL IE RS.1.50/SMS.

ON 16.04.2012, I RECEIVED THE FOLLOWING MESSAGE FROM AIRTEL- "YOUR FREEDOM PLAN EXPIRES IN 3 DAYS. PLEASE RECHARGE AGAIN WITH RS.22 AND CONTINUE TO ENJOY REDUCED CALL RATES". I COULD NOT REALLY UNDERSTAND WHAT IT MEANS.

I COULD NOT CONTACT CUSTOMERCARE OFFICERS VIA AIRTEL PORTAL 121. HENCE I REGISTERED FOR MOBILE PORTABILITY ON 17.04.2012 AND GOT THE UNIQUE PORTING ID AS AT 374143 & EXPIRY DATE IS 02.05.2012.

AFTER THAT A PERSON FROM AIRTEL MOBILE NO.[protected] IMMEDIATELY CALLED SINCE I HAVE APPLIED FOR MOBILE PORTALBILITY. I WAS NOT SATISFIED WITH HIS REPLY AND ANGRILY ANSWERED HIM. ANOTHER FROM AIRTEL CALLED ME ON THE SAME DAY NO.[protected] AND REQUESTED ME NOT TO CHANGE FROM AIRTEL AND HAS GIVEN AN REQUEST REFERENCE NO. RPOCN [protected]. I TOLD HIM THAT IF AIRTEL IS NOT GOING TO RECTIFY THE SAME IMMEDIATELY / OR IN A WEEK'S TIME I AM GOING TO ANOTHER MOBILE SERVICE PROVIDER.

MY QUESTION TO THE AIRTEL SERVICE PROVIDER IS AS FOLLOWS:
1) WHY THERE IS NO CUSTOMERCARE REPRESENTATIVES AND YOU HAVE NO CARE FOR YOUR CUSTOMERS.
2) IF YOU ARE TAKING AWAY OUR HARD EARNED MONEY LIKE THIS, IT IS MORE LIKE CHEATING AND IF THE SAME HAPPENS TO ALL PEOPLE THIS IS REALLY PAIN FOR HAVING USED AIRTEL FOR 6 YEARS AND YOU ARE SPOILING YOUR COMPANY'S REPUTATION.
3) HOW SHOULD I COMPLAIN TO CONSUMER COURT OR CYBER COURT HAVING CHEATED ME BY FALSE PROPAGANDA?
UNDER WHICH ACT/ COURT MUST I FILE A CASE AGAINST AIRTEL FOR THEY HAVE NOT FULFILLED THEIR SERVICE.

I REQUEST ONE AND ALL WHO ARE AFFECTED BY THIS CHEAP AIRTEL CHEATERS AND COME COLLECTIVELY AGAINST THEM. REQUEST YOUR SUGGESTIONS / VIEWS / COMMENTS.

THANKS FOR THE PATIENCE IN READING THIS ARTICLE.

REGARDS -T.RAM MOHAN, CHENNAI