[Resolved] Airtel Prepaid — Illegal deduction of balance | |
I am having Airtel Prepaid Mobile No. [protected] in Delhi. I find that after every recharge the balance gradually and sometimes steeply goes on reducing even when I have not made much calls. Also the monthly Airtel to Airtel balance in the scheme also meets with the same fate. I think this company should be given some award for cheating the customer by silently eating away his balance sans the calls. When I made complaints at their customer care I was told that details of calls made in prepaid connection cannot be given to the customer. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
i want my airtel mobile no [protected] prepaid details of calls .
Reply
TO WHOMSOEVER IT MIGHT CONCERN
I have NOP (Net On Phone) activated in my Nokia 6030 handset and I have been using this service since a long time. On 07/07/09, I downloaded a FREE RINGTONE from www.waptrick.com - a free downloadable site. However, to my utter surprise I found that an amount of Rs. 99/= (Ninety Nine) was deducted from my account balance saying that I had downloaded a Java Game (as mentioned in the deduction SMS). I called up Customer Service and the agent named Siddharth mentioned that I had downloaded a Java Game named "CYBER PUNK", which is totally false and ridiculous. The Customer Care Executive said that he will not be able to do anything in this matter. I have never ever played/downloaded any game in my life relating to mobile or computer.My Case Number:[protected] dated 08/07/09 with Customer Care. I also tried contacting both the Nodal and Appellate Officers of Bharti but no one responsed to my phone calls.
If this matter is not resolved, I will be forced to file a formal Litigation of Cheating agaist Bharti with all the proof that I have.
Regards,
Surojit Sanyal
Mobile : [protected]
I have NOP (Net On Phone) activated in my Nokia 6030 handset and I have been using this service since a long time. On 07/07/09, I downloaded a FREE RINGTONE from www.waptrick.com - a free downloadable site. However, to my utter surprise I found that an amount of Rs. 99/= (Ninety Nine) was deducted from my account balance saying that I had downloaded a Java Game (as mentioned in the deduction SMS). I called up Customer Service and the agent named Siddharth mentioned that I had downloaded a Java Game named "CYBER PUNK", which is totally false and ridiculous. The Customer Care Executive said that he will not be able to do anything in this matter. I have never ever played/downloaded any game in my life relating to mobile or computer.My Case Number:[protected] dated 08/07/09 with Customer Care. I also tried contacting both the Nodal and Appellate Officers of Bharti but no one responsed to my phone calls.
If this matter is not resolved, I will be forced to file a formal Litigation of Cheating agaist Bharti with all the proof that I have.
Regards,
Surojit Sanyal
Mobile : [protected]
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