[Resolved]  Airtel Prepaid — poor customer service

Sir,
I am having airtel prepaid connection. Number is [protected].
I am very sad to tell this nowadays airtel is becoming bad in customer care.
This is not only my grievance but many more people (my friends and relative) are suffering like this but not able to know how to stop this. We had a very good and great pride feel with airtel. But last few months your continuous torture with service messages and sudden debit of amount from our account made us feel something worst about airtel.
Last cricket world cup time without our permission amount has been deducted for the score messages.
And within last 2 months we have lost more that 40 rupees, without our permission just because of kollywood cinema text messages. There are plenty of ways to know the news y should we spend amount and getting message from you?
I sent unsubscribe text message service, the message came that within 24 hrs the service will be disconnected. But immediately one more message came that your message is not valid! 3 rupees deducted for my unsubscribe message too!! It happened 3 times for me. What a cheating?
Then we called customer care number after big trouble... One lady answered to us and agreed to stop the service message and unauthorized amount deduction. But after one week again 10 rupees deducted for the text message service. With great angry and anguish we tried again for the customer care. This time we spoke with the in charge person he also agreed to stop all this and refund for the 10 rupees. But as usually nothing was happened.
Ten days before again 10 rupees was deducted. What is this nonsense? Where we can go and complaint? Even one rupee also matter for like us middle and poor class people. You have no rights to deduct any even a single paisa from us without our permission. What u r doing now is very unmannered and it lead us to think stop using airtel and spreading this matter to all my affected friends and relatives.
I still have hope at least some respond will come for this mail.

Rgrds,
Rajasekar A.P.

my no is [protected] . there is a 98 rs vouture for net validiti of 1 month but there is charges deducted from my main balance account before completion one month pleas solve this very soon.
i called customer care but there is very poor res-ponce they hold the call for 10 min & not giving the proper information and the charges also deduct for calling customer care which is 50 paisa /3minuts .so pleas take a action immediately

Airtel Prepaid Services — Promotional Messages without authorisation

There are unnecessary messages sent by airtel and other service providers without authorisation and when the message come on your phone it is charged to you my mobile number is [protected] i called customer care to stop the message was informed to send a message to stop it and will be taken care in 3 months (long procedure) but they don't stop and after that i call customer care and speak to the supervisor and he does it on his end ad it will take another 45 days from today how inconvenient for me to pay the money and get unnecessary messages

My Prepaid sim has been disabled for the lack of document submission last week 4th of Nov. I was not able to submit the document as I was out of station.

The document have been submitted by me on 15 th of Nov in the first half and was assured to start the service by the evening. The services have not yet started.

Please take the necessary and prompt action to rectify the same at the earliest.


Regards

M.S.Negi

Mobile No: [protected]