[Resolved] Airtel Prepaid — Automatic Balance deduction/Activation of Hello tunes | |
dear sir, I recharged my prepaid no. [protected] with Rs.100 and my balance at that time was Rs.87.35 .Then i switched it off.the next day when i swiched it on my balance was just Rs. 16.36.I lodged a complaint finally after much hassle as the servers of Airtel were down when i called in the morning. I had to again call in the evening as was instructed by the rude customer care executive.He took my complaint and next day i got my balance back after much harassment of making repeated calls. Bt as soon as i kept my phone down i got 2 messages on 21st Feb, 23:50hrs..one after another informing me about the activation of hello tunes which i never activated on my own.the msgs mentioned that i have been charged rs.30 rental n rs.15 for the song.I was shocked.soonafter my balance was deducted of Rs.45 which i have still not got back. i tried to call customer care several times but these airtel people have deactivated my services of talking 2 the customer care executive also so m not able to explain my problem.This evening i borrowed the cell of my friend to lodge my complaint but another super rude executive told me that the servers are again down and i shud cal after 8 hrs again. This is what i m facing n have still not got the balance back of Rs.45 by the automatic activation of hello tune. I m being harrased again and again n this is the 2nd time that m facing a problem in 24 hrs...without a solution please do the needful at the earliest. Thanks. Nitin Gupta [protected] [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
dearsir,
my mobilenumber[protected] is wrongly activated hellotunes by taking 200/-as early susbcription.since i have mentioned sms to deactivate.i have a reply message that your hellotunes is deactivated and your caller tunes will be boring as tring tring. By the next day your amount Rs 200/is been deducted for hellotunes.So kindly take itinto consideration and add the above amount to the above number
my mobilenumber[protected] is wrongly activated hellotunes by taking 200/-as early susbcription.since i have mentioned sms to deactivate.i have a reply message that your hellotunes is deactivated and your caller tunes will be boring as tring tring. By the next day your amount Rs 200/is been deducted for hellotunes.So kindly take itinto consideration and add the above amount to the above number
my mobilenumber[protected] is wrongly activated hellotunes by taking 200/-as early susbcription.since i have mentioned sms to deactivate.i have a reply message that your hellotunes is deactivated and your caller tunes will be boring as tring tring. By the next day your amount Rs 200/is been deducted for hellotunes.So kindly take itinto consideration and add the above amount to the above number
Airtel Prepaid — HELLO TUNES AUTOMATICALLY ACTIVATED
Dear Sir,I am Rajaram singh using airtel prepaid connection from last two years. In november 2009 hello tunes automatically activated on my cell phone and deduct the activation amount. after that i put the de-activation massge to airtel it was disconnected. but again it activated on december and again my balance again deducted. again i call to airtel and wants to deactivte that service to my pre paid no. customer care will deactivte that service to my mobile but again in January 2010 amount deducted from mobile (hello tune services) so please take some actions for above mentioned problem.
Airtel Prepaid — Debiting balance by activating hello tunes automatically.
On 23 Oct 10 airtel activated hello tunes in my mob No [protected] (Prepaid). Debited the balance from my A/C. After complain they did nothing. Again on 08 Dec 10 they debited Rs 45/- for hello tunes, which is not activated by me. On 08 Dec 10 when a call received it came to know that it is an airtel call ,then I cut the cnnection. I came to know about the debit from sms and complained in c care.No action taken due to nonavailibility of information by c care supervisor. When contacted on 10 dec 10 they refused to refund the amount. I tried to contact Mr Bikrant pandey on [protected] but couldn't. Pls do needful for refund and unnecessary calls/ cgarges/distrubances. Same problem happen with my airtel prepaid, automatically activated and deducted the balance.
Along with above problem 1 more thing happen today, earlier i had 10 rs in balance and recarched with 50 Rs (43.33) total balance became: 53.33 then i called on Airtel std number for 58 seconds and diducted .50 paisa, now balance appears as 32.83 (Deducted 20 rs automatically)
I don't know what kind of service they are providing.
My mobile number is [protected]
Along with above problem 1 more thing happen today, earlier i had 10 rs in balance and recarched with 50 Rs (43.33) total balance became: 53.33 then i called on Airtel std number for 58 seconds and diducted .50 paisa, now balance appears as 32.83 (Deducted 20 rs automatically)
I don't know what kind of service they are providing.
My mobile number is [protected]
Yup same thing happened to me yesterday. This is totally annoying. I am not sure how can they activate these services without the customer knowledge. These are one of the crap ways of doing business.interesting even the customer care guys also dont have a proper reason or so.
[protected]
[protected]
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Airtel prepaid mobile — hello tunes activated automatically
I am using an Airtel prepaid mobile. On my phone i never activated hello tunes. One day i got a message that your hello tunes have been activated and the charges were deducted from my account. i complaint this to airtel customer care but they didnt take any action. this has happened to me twice. I think airtel is trying to make money by unfair means. This is just like stealing your money.